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Making happy for 80 years
Franchise Business Consultant
Location
Connecticut + 2 moreAll locations: Connecticut | Massachusetts | Rhode Island
Posted
100 days ago
Salary
$95.1K - $116.5K / year
Seniority
Senior
Job Description
Franchise Business Consultant
Dairy Queen
• Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. • Ensure compliance with IDQ policies and system standards. • Gain and maintain the support of the DMA chairpeople and other key franchisee leadership in achieving operational goals. • Engage functional experts when needed. • Provide support to other functions when needed. • Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan) • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. • Complete Ad Hoc projects as required.
Job Requirements
- Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience.
- 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
- A clean driving record is required.
- Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
- Thorough knowledge of restaurant operations.
- Proficient knowledge of marketing, finance, training, human resources, and development.
- Well organized with close attention to detail and accuracy.
- Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
- Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
- Excellent written and verbal communication skills.
- Ability to provide excellent customer service to both internal and external clients.
- Strong ability to multitask and prioritize multiple projects and requests simultaneously.
- Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients.
- Ability to work quickly in a fast-paced environment with frequent interruptions.
- Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.
- ServSafe certification
- Frequent (4+ hours per day) communication via telephone and email.
- Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
- Ability to drive an automobile for franchisee and staff meetings/visits.
- May require sitting in vehicle up to 8 hours per day, when traveling.
- Must be able to be insured by company insurance provider.
- Ability to travel by airplane as necessary.
- Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
- No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.
Benefits
- medical
- dental
- 401K match
- paid time off (including volunteer time as well as parental leave)
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