• responsible for performing advanced field diagnostics, repairs, and installations of windows and doors • demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques • work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care • utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy • perform diagnostics and provide technical support via phone and email to internal and external stakeholders • conduct water tests according to company protocols and document results using internal software • organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers • deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction • perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics • maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service • expand and apply knowledge of company products and industry standards to support advanced fieldwork • travel within assigned territory daily; overnight travel may be required depending on territory

• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections. • Conduct on-site evaluations to assess product performance and identify repair needs. • Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits. • Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability. • Manage tools and supplies inventory to maintain proper stock and organization. • Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction. • Travel within assigned territory daily; overnight travel may be required depending on territory.

• Performing advanced field diagnostics, repairs, and installations of windows and doors • Lead multi-technician jobs, conduct water tests, and handle escalated warranty concerns • Perform basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service • Demonstrate expertise in multiple window types and door systems, including repair and replacement techniques • Work with different window and door materials with proper techniques and care • Utilize a range of tools such as drills, sealants, and power tools with proficiency • Perform diagnostics and provide technical support via phone and email • Conduct water tests according to company protocols • Apply knowledge of window and door installation practices • Organize and coordinate jobs requiring multi-technician collaboration • Deescalate warranty or service concerns professionally • Maintain relationships with customers and sales teams through clear communication and accurate documentation • Expand and apply knowledge of company products and industry standards

• Perform advanced field diagnostics, repairs, and installations of windows and doors • Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service • Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques • Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care • Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy • Perform diagnostics and provide technical support via phone and email to internal and external stakeholders • Conduct water tests according to company protocols and document results using internal software • Apply knowledge of window and door installation practices to evaluate and support field projects • Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers • Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction • Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics • Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service • Expand and apply knowledge of company products and industry standards to support advanced fieldwork • Travel within assigned territory daily; overnight travel may be required depending on territory.