• Lead a team of remote customer service Managers and Associates in US and Mexico to deliver best-in-class service • Implement best operating practices to drive continuous improvement, innovation, and excellent service • Drive strategies and programs that include all aspects of operational performance, employee engagement, change management, succession planning, and talent management activities • Meets department financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions • Prepares and presents regular reports on department performance, customer feedback, and key metrics • Use data to inform decision-making and strategy development • Maintains professional and technical knowledge by tracking emerging trends in customer service operations management • Aligns customer service activities and initiatives throughout the organization by partnering cross-functionally with sales, logistics, distribution, operations, and marketing to support customer priorities and service • Customer-focused, results-driven, and adaptable • Ability to work under pressure and manage multiple priorities • Ensure efficient operations, including staffing, scheduling, and resource allocation • Monitor metrics and performance indicators

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values • Provide support for incoming queries and issues related to the company’s proprietary software solutions • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved • Adhere to established customer service and documentation standards • Solve and respond to first-level support requests and escalate issues as required • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Perks Include: 1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you. 2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career. 3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications: • Dedication to delivering exceptional customer service experiences. • Strong communication and interpersonal skills. • Ability to lead and inspire teams to achieve outstanding results. • Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you’re ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership. Don’t miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

• Process customer and payment system requests via the Jira helpdesk and email • Monitor and maintain the stability of payment systems • Work directly with payment systems • Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports • Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.) • Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month)