• The CX Workforce Management (WFM) Manager is responsible for optimizing multi-channel Customer Experience operations • Lead the end-to-end WFM cycle including forecasting, scheduling, and real-time/intraday management • Ensure optimal staffing levels and meet service level agreements (SLAs) • Drive operational efficiency and maintain a positive employee and customer experience • Analyze workforce data and trends to provide actionable recommendations for staffing adjustments, cost optimization, and enhanced efficiency • Set clear performance expectations and provide regular feedback to team members to support their professional growth

• Conduct market research to identify trends, regulatory evolutions and competitive dynamics in Brazil. • Define and execute growth strategies for each market, balancing short-term performance with long-term brand positioning. • Build clear, data-driven roadmaps with KPIs and milestones aligned with company goals. • Own the full P&L for the Brazil portfolio, revenue, costs, and profitability. • Track and analyze key KPIs (traffic, conversion, FTDs, rankings, ROI). • Identify and develop new monetization streams (affiliate deals, fix fees, branded partnerships, sponsorships). • Lead and develop a multidisciplinary team (Account Managers, Content Editors, SEO Specialists).

• Develop and implement sales plans that include market analysis, account strategies, short- and long-term goals, and measurable outcomes • Individual Account Plans (Retention and New Business) • Specification recommendations by account/division • Sales strategy for all Outdoors products • Customer intimacy events and inventory management programs • Financial decisions impacting both Outdoors and customer business • Sales and marketing promotions • Build and maintain relationships with corporate headquarters, regional and divisional presidents, purchasing managers, construction teams, and other key influencers to retain business and secure new specifications • Collaborate with customers to acquire strategic information • Work across all levels of the customer’s organization to assess opportunities • Mobilize internal resources and lead cross-functional collaboration • Monitor and communicate market trends, distribution patterns, consumer attitudes, competitive practices, and product performance to inform strategy • Orchestrate organizational resources to maximize sales opportunities

• Partner with assigned accounts to support achievement of annual Top-Line Sales plans on a quarterly, semi-annual, and annual basis • Collaborate with retail partners and internal teams to develop account strategies and shared plans that support Moen product success • Identify opportunities to expand relationships and increase product visibility within existing accounts • Coordinate and support marketing and promotional initiatives that help retailers effectively showcase Moen products • Facilitate product line review discussions and presentations that align customer needs with Moen’s product offerings • Build and maintain strong, trust-based relationships with account stakeholders and third-party selling partners • Partner with the Sales Director to develop and track annual sales forecasts and communicate key initiatives • Gather and share insights on market trends, competitor activity, and customer experiences through store visits, sales data, and industry networking • Support customer trade shows, including product training, promotional coordination, booth branding guidance, and collaboration on tradeshow planning • Serve as a trusted connection between customers and internal teams, sharing insights that help shape future initiatives • Apply financial awareness to help identify opportunities that benefit both Moen and our retail partners • Share ideas for process improvements and collaborative solutions that enhance account support and operational efficiency