DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As a Customer Solutions Team Lead at Silverfort, you will lead and mentor a team of Customer Solutions Specialists across the APJ region, driving successful deployments and ensuring customers realize value from the Silverfort platform. You will collaborate closely with Customer Success, Support, and R&D to deliver seamless customer experiences while providing technical guidance in identity and security technologies. Responsibilities - Grow, mentor, and manage a team of Customer Solution Specialists in the APJ region, fostering a collaborative and high-performing team culture - Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise - Develop and execute a regional strategy for technical onboarding and services that aligns with Silverfort’s global objectives and ensures customer satisfaction and retention - Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement - Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies - Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success - Monitor key performance metrics and use insights to continuously refine strategies and improve team performance Requirements - 6+ years of experience within Post Sales, Professional Services, Solution Architecture or related fields at a software vendor, preferably in the identity or security space - 3+ years of previous management and leadership experience in a similar role - Strong technical background in Active Directory, Microsoft identity, Networking and Information Security - AI and Cloud Security experience - preferred - Proven track record of building and leading high-performing technical teams in a fast-paced, dynamic environment - Exceptional leadership and people management skills, with a focus on team development and customer satisfaction - Demonstrated experience working with Global and large-scale enterprise customers - Comfortable with traveling up to 25% of the time across the APJ region

Role Description This role is ideal for individuals who enjoy working with people and managing details. LJ Horizons is seeking a Customer Support Coordinator to assist with client coordination in a remote environment. You will assist with coordinating customized experiences, including family and group arrangements. - Provide timely and professional support to clients - Assist with coordinating services and client requests - Communicate next steps and updates clearly - Maintain accurate and organized client records - Ensure all details are handled efficiently and accurately - Support clients throughout the full coordination process - Maintain a high level of customer satisfaction Qualifications - Excellent communication skills - Strong attention to detail and organization - Ability to manage multiple responsibilities - Self-driven and dependable - Comfortable using digital tools and systems - Previous customer service experience is a plus Benefits - Structured training program - Flexible scheduling based on availability and client demand - Opportunities for growth within the organization - Supportive and collaborative team environment - Access to tools and resources needed for success Company Description LJ Horizons is a service-driven organization focused on delivering well-coordinated and personalized experiences for our clients. Our team values organization, communication, and consistency in providing a positive client experience.

Role Description This is a remote position, but candidates must live within driving distance (~50mi) of our main hospital location in Cincinnati, OH. Remote work is only allowed from Ohio, Kentucky, or Indiana for this position. Schedule: M-F 9:00am - 5:30pm Job Responsibilities - Customer Service: - Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. - Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. - Contacts outside representatives to request information or assistance in resolving problems. - Revenue Cycle Support: - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. - Talks to management to explain system errors or to recommend changes to the system. - Compliance: - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). - Safety: - Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. - HIPAA/Confidentiality: - Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. - Access only information and records necessary to perform the responsibilities of the position. Qualifications - High school diploma or equivalent. - 2+ years of work experience in a related job discipline. Requirements - Primary Location: Remote - Schedule: Full time - Shift: Day (United States of America) - Department: Scheduling Center Operations - Employee Status: Regular - FTE: 1 - Weekly Hours: 40 - Expected Starting Pay Range: $18.16 - $22.25 (Annualized pay may vary based on FTE status) Benefits - Comprehensive job description provided upon request. Company Description At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. - Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years. - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding. - Recognized as one of America’s Best Large Employers (2025). - America’s Best Employers for New Grads (2025). - One of the nation's America’s Most Innovative Companies as noted by Fortune. - Consistently certified as a great place to work. - A Leading Disability Employer as noted by the National Organization on Disability. - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC). Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability

Title: Customer Service Specialist I Location: Nashville United States Job Description: Company Overview HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We're proud of our values-forward culture that offers our people: - Mission-oriented work - Diverse and inclusive culture - Competitive Compensation & Bonuses - Comprehensive Insurance Plans - Mental and Physical Health Support - Work-from-home flexibility - Fitness Center Reimbursements - Streaming Good time off for volunteering - Wellness workshops - Buddy Program for new HealthStreamers - Collaborative work environment - Career growth opportunities - Continuous learning opportunities - Inspiring workspaces to collaborate and connect with other HealthStreamers - Free employee parking at our Resource Centers in Nashville and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Information Position Overview You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products, and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company. Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. - Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up. - Troubleshoot and diagnose reported problems and work to understand and correct problems. - Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner. - Identify, test, and verify issues, providing the development team with clear documentation. - Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives. - Participate in testing new features and releases. - Suggest recommendations for product enhancements utilizing data and customer feedback.