• Support players in a fast-paced sportsbook environment, helping them navigate bet settlements, deposits and withdrawals, promotions, and general platform support. • Provide high-quality customer support to players, resolving casino and sportsbook-related issues quickly and effectively. • Troubleshoot account matters including deposits, withdrawals, bet settlements, voids, and promotional credits. • Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules. • Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases. • Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations. • Monitor, assess, and respond to risk alerts to ensure timely mitigation of potential threats • Ensure compliance with company policies and applicable gaming regulations • Assist in building and refining support processes, help center articles, and internal SOPs related to sportsbook operations. • Monitor player sentiment and flag opportunities to improve the user experience. • Support the team during high-volume sporting events, ensuring rapid and accurate communication. • Adapt to a dynamic environment and step into additional duties as assigned.

Oversee daily operations and ensure 100% accuracy in deliverables, validate compliance with service level agreements, and proactively resolve client queries while fostering effective communication with internal and external stakeholders.

Title: Sr Financial Analyst- Ops Support Location: Phoenix United States Job Description: POSITION SUMMARY: The Senior Financial Analyst (Financial Analysis & Planning) is responsible for preparing and interpreting financial reports for the monthly close process, field monthly operating review, board of director's book and other internal requests. The Senior Financial Analyst (Financial Analysis & Planning) takes a lead role in budget and forecast preparation along with analysis of actual results and partners with the field controllership group and various departments to provide financial analysis and support. PRINCIPLE RESPONSIBILITIES: - Prepares and interprets recurring reports including financial forecasting and modeling. - Completes analysis of monthly financial results and presentation to senior management. - Supports the field monthly operating review process by building new reports and modifying the existing presentation. - Responsible for developing, generating, analyzing and interpreting complex reports. - Responds to internal and external requests for reports, investigations and analysis. - Prepares quarterly variance analysis reports for senior management and external auditors. - Regularly interacts with the field controllership group, safety management team and various Corporate departments on a variety of tasks. - Participates in the development of budgeting, forecasting and financial reporting tools through collaboration with other departments. - Participates as a team member on projects which will help to improve the business. - Performs other job-related duties as assigned or apparent. PREFERRED QUALIFICATIONS: - Experience conducting financial projects and statistical studies of a complex nature. - Highly proficient Microsoft Excel skills, including development and use of financial models, pivot tables, graphs, macros, and complex formulas. - Proven knowledge of financial analysis, forecasting, strategic planning, and interpretation of financial data. - Ability to apply the concepts, principles, and procedures of accounting and finance to business development. MINIMUM QUALIFICATIONS: - Minimum of 3 years of related experience in financial analysis or accounting (required). This position is a hybrid role. This candidate will be required to work onsite 4-days per week, with the option to work 1-day per week remote. Please note, this position is not sponsorship eligible. Rewarding Compensation and Benefits Eligible employees can elect to participate in: - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - Retirement plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO) The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers' expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. RECENT RECOGNITION - Barron's 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere's World's Most Ethical Companies - Fortune World's Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global

• Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints. • Agents are also responding to complaints from the social media platform.