Customer Service Associate Location: Mesa, AZ Full Time Customer Experience Entry Level FCP Euro is hiring a Customer Service Associate for our service center in Mesa, AZ. Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one, and we continue to live and breathe it every day. This position is responsible for researching answers and responding to customer inquiries while upholding our industry-leading standard of service. FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle. Responsibilities and Duties - Fielding and responding to customer service inquiries predominantly via phone, email, and live chat, and providing technical automotive support as needed - Assisting customers with pre- and post-purchase questions, including order fulfillment, order modifications, order status, carrier claims, and order error support. - Adhering to customer inquiry audit criteria as outlined by our Customer Service Quality program - Meeting and exceeding all individual goals and KPIs (key performance indicators) - Consistent commitment to exceeding customer expectations through empathy and a solution-focused approach - Following all departmental Standard Operating Procedures, such as requesting refunds, documenting all customer interactions, etc. - Ability to attend on-site orientation in Mesa, AZ, for the first 30-45 days of training Qualifications and Skills - 2+ years of prior experience in a contact center environment. - Experience performing in an environment where KPIs are tracked, such as - Calls per hour - Schedule Adherence - Quality Assurance Score - CSAT - High school diploma or equivalent required. Formal post-secondary education, such as an Associate’s, Bachelor’s, or equivalent degree, is a plus. - Strong oral and written communication skills - Advanced proficiency in multiple computer systems & applications to research and resolve problems - Ability to control multiple priorities in a fast-paced environment - Strong attention to detail while maintaining a high degree of accuracy - Automotive knowledge/experience preferred but not required Compensation - $20/hr - $24/hr depending on experience - Quarterly bonus opportunity of up to $750 Benefits and Perks - Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution. - 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays - 401k with Company deposit and match. - Discounted prices on our catalog of European car parts! Schedule The start date is June 15th. FCP Euro operates on Eastern Time (ET), which means schedules will shift mid-year to align with Arizona’s Mountain Standard Time (MST). The shifts listed below are shown in MST and reflect the adjusted start times based on the time of year. After a 6-week on-site onboarding, Monday-Friday from 6 AM - 3 PM MST, we have positions available in each of the following shifts: - 8 AM / 9 AM - 5 PM / 6 PM MST - Thursday and Sunday Off - 9 AM / 10 AM - 6 PM / 7 PM MST - Thursday and Sunday Off The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions. No phone calls or agency referrals, please. FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law

Role Description This is a full-time Customer Success & Support position. You will primarily be responsible for helping customers solve operational and technical problems through our ticketing system, while also building strong long-term relationships with customers using Warehance to run their businesses. This role sits at the intersection of: - customer support - operations - technical troubleshooting - product feedback - customer education On a Daily Basis, You'll Be Responsible For: - Responding to customer support tickets - Troubleshooting operational and technical issues - Investigating root causes instead of giving surface-level answers - Helping customers understand how to best use Warehance - Communicating clearly and professionally during stressful situations - Escalating bugs and technical issues to engineering - Reproducing reported issues with accuracy and detail - Collaborating closely with engineering and operations teams - Continuously learning how warehouses, fulfillment, shipping, and inventory systems work On a Weekly and Monthly Basis, You'll Be Responsible For: - Identifying recurring customer pain points - Helping improve documentation and internal processes - Contributing product feedback and workflow improvement ideas - Assisting with onboarding and customer education where needed - Helping us improve response quality, not just response speed - Becoming increasingly knowledgeable about warehouse operations and ecommerce logistics Qualifications - You are an excellent communicator - You genuinely enjoy helping people solve problems - You stay calm and thoughtful under pressure - You are highly organized and detail-oriented - You are curious and naturally investigative - You are comfortable learning technical systems and workflows - You take ownership of problems instead of waiting for instructions - You can explain complicated topics clearly and simply - You are comfortable working remotely and managing your own time responsibly - You appreciate balancing professionalism with personality and humanity - Bonus points if you have experience with: - ecommerce - warehouse operations - shipping/logistics - Shopify or other ecommerce platforms - SaaS customer support - technical troubleshooting - ticketing systems Requirements Success in this role is not measured by how quickly you close tickets. It's measured by: - how effectively you solve problems - how much customers trust you - how clearly you communicate - how much knowledge you build over time - how much you improve the experience for customers and teammates We care deeply about long-term customer relationships. Benefits - Remote-first work environment - Flexible paid time off - Direct impact on product and customer experience - Fast-moving, collaborative team - Opportunity to grow alongside the company - Exposure to real operational businesses and complex systems - Competitive compensation based on experience Please mention the word CRAFT when applying so we know you read the posting carefully.

Title: Software Applications Architect - Customer Experience Platforms Location: Torrance United States Job Description: 1st Shift $90,200.00 - $112,700.00 What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose - This role at Honda is in the Customer Experience (CX) Architecture Unit within the IT department. - Your goal will be to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the Honda and Acura brands. - Prior demonstrable experience of creating software architecture for high-load scalable websites and webservices is a must. Key Accountabilities - Strategic Architecture Leadership: - Maintain a deep understanding of the application portfolios, including their technical and functional health, and ensure alignment with business strategies and priorities. - Define current ("as-is") state and future ("to-be") state architectures. - Develop roadmaps to target states, including necessary interim state architectures to support the transition. - Stay current with technology and industry trends, incorporating relevant innovations into strategic planning. - Build and maintain strong relationships with business and IT partners, ensuring clear communication and alignment on strategic technology direction and architectural vision. - Solution Delivery: - Be the solution architect for high-impact programs and projects within the portfolio. - Develop solution architecture blueprints, POVs, and guide architectural decisions. - Conduct architecture reviews and provide hands-on guidance and support to development teams. - Ensure solution design and implementation conform to enterprise standards and strategic objectives. - Architecture Governance: - Contribute and leverage enterprise technology standards, promote and follow the architecture governance processes. - Familiar with shared enterprise platforms and their associated architecture, including cloud platforms, and AI platforms Qualifications, Experience, and Skills - Minimum Educational Qualifications: - A Bachelors level degree / diploma in Computer Science / Data Science / Information Technology / Information Systems / Electronics, or a related field of study. - Minimum relevant work experience: - 5 or more years of experience managing technology portfolios supporting corporate functions such as Marketing, Compliance, and IT operations. - 5 or more years of enterprise architecture experience, with a proven track record of defining target state architecture and roadmaps for large, complex portfolios. - Demonstrated success leading digital transformation initiatives, including legacy modernization and large-scale vendor solution implementations. - 5 or more years of experience with cloud platforms, e.g. - Amazon Web Services (AWS) and/or Microsoft Azure. - Experience with Sitecore is a must, alongside good understanding of Sitecore architecture, including content delivery vs. content management. - Experience optimizing Sitecore solutions for performance, scalability, and availability - Familiarity with personalization, caching strategies, and content deployment pipelines - Should possess in-depth expertise in modern applications, data, and integration architectures. - Working knowledge of Salesforce architecture (Sales Cloud, Service Cloud, or integrations) - Experience with Salesforce integrations using REST / SOAP APIs. - Familiarity with Apex, Lightning Web Components, or declarative configurations will be a plus - Understanding of data models, governor limits, and performance considerations - Strong development experience with C# and .NET / .NET Core alongside good understanding of ASP.NET MVC / Web API architectures - Experience designing and consuming RESTful APIs - Familiarity with dependency injection, logging, and exception handling patterns - Understanding of DevOps - CI/CD pipelines and automated deployments - Proven ability to evaluate emerging technologies and recommend implementation of patterns and standards. - Hands-on experience with AI implementation, including Microsoft Copilot Studio, Sitecore AI, Salesforce AI, etc. a plus. - Strong business acumen and strategic thinking, with the ability to communicate effectively across all levels. - Excellent collaboration skills, with the ability to lead and inspire architects and engineers. - Other Job-Specific Skills: - Any prior experience working in Automotive industry, product ownership knowledge will be asset Workstyle - This is an onsite job, requiring at least 4 days per workweek presence at our corporate office in Torrance, CA. One remote workday per week may be possible with prior departmental approval. Relocation assistance - Not eligible Visa sponsorship issues - This position is not eligible for visa sponsorship. What differentiates Honda and make us an employer of choice? Total Rewards: - Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) - Paid Overtime - Regional Bonus (when applicable) - Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) - Paid time off, including vacation, holidays, shutdown - Company Paid Short-Term and Long-Term Disability - 401(K) Plan with company match + additional contribution Career Growth: - Advancement Opportunities - Career Mobility - Education Reimbursement for Continued Learning - Training and Development programs Additional Offerings: - Tuition Assistance & Student Loan Repayment - Lifestyle Account - Childcare Reimbursement Account - Elder Care Support - Wellbeing Program - Community Service and Engagement Programs - Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Title: Customer Outreach Specialist Location: Newark, NJ, US, 07101 Requisition: 83678 PSEG Company: Public Service Electric & Gas Co. Salary Range: $ 107,600 - $ 170,300 Work Location Category: Hybrid Fixed Job Description: We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories: 1. Onsite – roles where employees are expected to be onsite daily. 2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week). As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Job Summary At this time, only current PSEG employees are being considered. This Customer Outreach Specialist position is a direct report to the Manager, Customer Outreach in PSE&G’s Customer Solutions organization. The Customer Outreach team is responsible for driving increased participation in energy efficiency and payment assistance programs through customer outreach events and other communications to help customers manage bills and save energy. This team helps to raise awareness of payment assistance and energy efficiency programs, and through advocacy, influence favorable decisions. Position is responsible for leading customer outreach strategy and execution for in-person events and communications to educate and engage customers regarding energy efficiency and payment assistance programs. Provides strategic guidance in partnerships and advocacy. Works with multiple external community outreach organizations and business associations. This position also works closely with multiple internal stakeholders and partners, including CES Program teams and vendors, CES Business Development, CES Marketing, Payment Assistance/Collections teams, Corporate Communications, Regional Public Affairs, State Governmental Affairs, and Business Customer Solutions to ensure awareness and effectiveness of scheduled events. This position has leadership in managing vendors, budgets and contracts engaged in outreach efforts. Job Responsibilities - Lead annual planning of all outreach that includes, but is not limited to, developing and maintaining a calendar of events, sponsorships, and coordinating all related deliverables. - Select events with consideration to attendance, cost, type of involvement, staffing and stakeholder interest. - Track and analyze effectiveness of events and communications. - Collaborate with CES Marketing, the Customer Solutions Communications team, and external vendors to ensure collateral reflects customer outreach strategy. - Partner with CES PMO organization and Contracts/Procurement to ensure all manners of compliance are met and prudency verified in advance (manage outreach 930 submittals). - Staff events, some of which can occur outside of normal business hours (i.e. evenings and weekends.) - Collaborate with multiple departments within the organization and establish strong working relationships, including, but not limited to: Business Customer Solutions, Payment Assistance Outreach, State Government Affairs, Regional Public Affairs, Market Strategy & Development, Corporate Comm, PSEG Foundation and Corporate Social Responsibility. - Support CES advocacy efforts; inform outreach strategy and reporting. - Support Payment Assistance and the Payment Assistance Intake Department (PAID) teams to increase program enrollments and achieve BPU goals. - Research, coordinate and execute residential and business customer events and outreach initiatives; ensure targeted displays and collateral/messaging at events, to ensure appropriate content for audience. - Manage Sustainable Jersey partnership to engage municipalities to promote energy efficiency to their residents and businesses and partner with Empowered Schools program for student engagement with energy efficiency. Job Specific Qualifications - Bachelor’s degree; prefer major in Communications, English, Journalism, Public Relations or Business; and 8 years of work experience in corporate business communications, journalism, or related experience - Demonstrated experience in writing and editing - Leadership skills: experience in coaching and developing others with respect to customer-focused advocacy - Proven ability to collaborate with multiple departments, vendors, and community associations and affiliations - Ability to organize information and communicate internally and to external organizations - Demonstrated experience developing and implementing outreach plans and coordinating with partners to promote events - Analytical skills - Project planning, organizational skills and strong attention to detail - Experience using Word, Excel and PowerPoint - Experience in measuring the effectiveness of an outreach plan and/or sponsorship plan - Ability to track overlapping deadlines and coordinate multiple deliverables and tasks at once - Department of Energy’s regulation 10 CFR 810 is required. Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)). As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result. If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.