FCP Euro

• Translate business specifications into fast, maintainable, and exception-resilient web applications. • Proactively build features with robust test coverage and identify/fill lapses in existing feature coverage. • Proactively prevent technical debt by identifying, recording, and documenting issues while designing with a scalable mindset. • Work directly with stakeholders issuing improvements for the organization’s app portfolio • Possess strong frontend orientation including templating, style and interactive scripting skills • Work alongside colleagues to translate business specifications into fast, maintainable and exception-resilient web applications • Estimating, prioritizing, planning and executing work within a Jira workflow • Identify, record, and document bugs • Proactively build features with test coverage, identify and fill lapses in existing feature coverage • Be aware of modern Rails patterns (and more importantly anti-patterns) when performing periodic audits • Proactively seek technical self-development and bring extractions back to the team

Customer Service Associate Location: AZ-Mesa Full Time Customer Experience Entry Level Job Description: FCP Euro is hiring a Customer Service Associate for our service center in Mesa, AZ. Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one, and we continue to live and breathe it every day. This position is responsible for researching answers and responding to customer inquiries while upholding our industry-leading standard of service. FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle. Responsibilities and Duties - Fielding and responding to customer service inquiries predominantly via phone, email, and live chat, and providing technical automotive support as needed - Assisting customers with pre- and post-purchase questions, including order fulfillment, order modifications, order status, carrier claims, and order error support. - Adhering to customer inquiry audit criteria as outlined by our Customer Service Quality program - Meeting and exceeding all individual goals and KPIs (key performance indicators) - Consistent commitment to exceeding customer expectations through empathy and a solution-focused approach - Following all departmental Standard Operating Procedures, such as requesting refunds, documenting all customer interactions, etc. - Ability to attend on-site orientation in Mesa, AZ, for the first 30-45 days of training Qualifications and Skills - 2+ years of prior experience in a contact center environment. - Experience performing in an environment where KPIs are tracked, such as - Calls per hour - Schedule Adherence - Quality Assurance Score - CSAT - High school diploma or equivalent required. Formal post-secondary education, such as an Associate’s, Bachelor’s, or equivalent degree, is a plus. - Strong oral and written communication skills - Advanced proficiency in multiple computer systems & applications to research and resolve problems - Ability to control multiple priorities in a fast-paced environment - Strong attention to detail while maintaining a high degree of accuracy - Automotive knowledge/experience preferred but not required Compensation - $20/hr - $24/hr depending on experience - Quarterly bonus opportunity of up to $750 Benefits and Perks - Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution. - 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays - 401k with Company deposit and match. - Discounted prices on our catalog of European car parts! Schedule The start date is June 15th. FCP Euro operates on Eastern Time (ET), which means schedules will shift mid-year to align with Arizona’s Mountain Standard Time (MST). The shifts listed below are shown in MST and reflect the adjusted start times based on the time of year. After a 6-week on-site onboarding, Monday-Friday from 6 AM - 3 PM MST, we have positions available in each of the following shifts: - 8 AM / 9 AM - 5 PM / 6 PM MST - Thursday and Sunday Off - 9 AM / 10 AM - 6 PM / 7 PM MST - Thursday and Sunday Off The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions. No phone calls or agency referrals, please. FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law

Customer Service Associate Location: Mesa, AZ Full Time Customer Experience Entry Level FCP Euro is hiring a Customer Service Associate for our service center in Mesa, AZ. Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one, and we continue to live and breathe it every day. This position is responsible for researching answers and responding to customer inquiries while upholding our industry-leading standard of service. FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle. Responsibilities and Duties - Fielding and responding to customer service inquiries predominantly via phone, email, and live chat, and providing technical automotive support as needed - Assisting customers with pre- and post-purchase questions, including order fulfillment, order modifications, order status, carrier claims, and order error support. - Adhering to customer inquiry audit criteria as outlined by our Customer Service Quality program - Meeting and exceeding all individual goals and KPIs (key performance indicators) - Consistent commitment to exceeding customer expectations through empathy and a solution-focused approach - Following all departmental Standard Operating Procedures, such as requesting refunds, documenting all customer interactions, etc. - Ability to attend on-site orientation in Mesa, AZ, for the first 30-45 days of training Qualifications and Skills - 2+ years of prior experience in a contact center environment. - Experience performing in an environment where KPIs are tracked, such as - Calls per hour - Schedule Adherence - Quality Assurance Score - CSAT - High school diploma or equivalent required. Formal post-secondary education, such as an Associate’s, Bachelor’s, or equivalent degree, is a plus. - Strong oral and written communication skills - Advanced proficiency in multiple computer systems & applications to research and resolve problems - Ability to control multiple priorities in a fast-paced environment - Strong attention to detail while maintaining a high degree of accuracy - Automotive knowledge/experience preferred but not required Compensation - $20/hr - $24/hr depending on experience - Quarterly bonus opportunity of up to $750 Benefits and Perks - Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution. - 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays - 401k with Company deposit and match. - Discounted prices on our catalog of European car parts! Schedule The start date is June 15th. FCP Euro operates on Eastern Time (ET), which means schedules will shift mid-year to align with Arizona’s Mountain Standard Time (MST). The shifts listed below are shown in MST and reflect the adjusted start times based on the time of year. After a 6-week on-site onboarding, Monday-Friday from 6 AM - 3 PM MST, we have positions available in each of the following shifts: - 8 AM / 9 AM - 5 PM / 6 PM MST - Thursday and Sunday Off - 9 AM / 10 AM - 6 PM / 7 PM MST - Thursday and Sunday Off The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions. No phone calls or agency referrals, please. FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law

FCP Euro is seeking a Sr. Supply Planner to execute and continuously improve advanced supply planning processes. The ideal candidate will act as a strategic thought leader and subject matter expert, balancing day-to-day operations with transformational initiatives to drive real value within our supply chain. This role focuses on executing and continuously improving advanced supply planning processes. The ideal candidate has a track record of adding value within supply planning and acts as a strategic thought leader. This individual will maintain primary ownership of core KPI and service level achievement for assigned suppliers. Additionally, they will be assigned to lead one or two specific transformational focus areas while acting as a Subject Matter Expert (SME) to help hone ideas, drive adoption, and support continuous improvement across initiatives. FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve. Responsibilities & Duties Drive KPI Performance Own and monitor key performance indicators to ensure consistent achievement of service and inventory goals. Partner closely with suppliers to align on forecasts and capacity, proactively addressing risks to meet or exceed fill-rate targets. Leverage data insights to identify trends and lead cross-functional process improvements. Enhance Supplier Performance & Visibility Track and analyze supplier lead times and fill rates to ensure reliable supply. Build strong supplier relationships, proactively address performance gaps, and explore alternative sourcing options when needed. Improve visibility by ensuring purchase order timelines and arrival dates remain accurate and up to date. Optimize Supply Flow Across the Network Act as a strategic leader in optimizing inventory flow across multiple nodes within the distribution network. Balance space constraints, transportation and handling costs, and customer experience to drive efficient and effective supply chain operations. Balance Cash Efficiency & Customer Risk Develop and guide inventory strategies that balance working capital efficiency with service level expectations. Optimize inventory buffers based on supply risk, maintaining lean inventory where possible while protecting availability for critical and single-source items. Prevent Issues & Strengthen Product Strategy Support the development and continuous improvement of standardized workflows for issue prevention and recovery. Partner with product and merchandising teams to identify assortment gaps and implement resilient backup supply strategies that protect long-term availability. Experience and Skill requirements: - 4+ years of experience working in Supply chain or planning roles - Bachelor’s degree preferred or the equivalent in related work experience - A proven track record of innovating and adding value within supply planning or inventory management - Experience designing, deploying, and continuously improving supply planning business processes - Strong analytical skills with the ability to interpret data, evaluate trade-offs, and make sound business decisions - Broad understanding of supply chain concepts, including multi-node inventory flow, risk optimization, and supplier performance - Excellent communication skills; able to act as a thought leader, hone ideas, and drive adoption across cross-functional teams - Knowledge of Excel, ERP, and Inventory/Replenishment systems and the ability to work effectively within them Benefits and Perks - Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution. - 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays 401k with Company deposit and match. - Discounted prices on our catalog of European car parts! Compensation This is an exempt salaried role with a base salary of $90,000 - $110,000 depending on experience, with a total compensation opportunity of $98,500 - $121,350 annually. FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.

• Define and own the multi-year roadmap for supply chain analytics, planning systems, and decision maturity aligned with FCP Euro’s growth strategy. • Serve as a senior thought partner to Supply Chain, Technology, Finance, and Product leaders on analytics strategy, systems architecture, and transformation initiatives. • Lead the adoption of automation, exception-based management, and predictive analytics across the supply chain. • Establish and lead a Supply Chain Analytics & Systems Center of Excellence, setting standards for modeling, governance, documentation, and operational adoption. • Drive change by ensuring analytical capabilities are embedded into daily and weekly supply chain decision-making, not just built, but consistently used. • Build sourcing logic and modeling that incorporates total landed cost, supplier performance (lead times, fill rates, OTIF), inventory position, in-stock risk, cash flow impact, and space constraints. • Partner with Supply Chain leadership to define dynamic weighting factors within the model, enabling intentional trade-offs among cost, service, working capital, and availability. • Enable dual-sourcing allocation scenarios where viable, and proactively flag high-risk SKU/supplier combinations with single-source exposure. • Lead the development of predictive, forward-looking inventory and demand models that move the supply chain from reactive to proactive decision-making. • Prepare the supply chain for a multi-fulfillment center future by defining analytical frameworks for inventory allocation and order routing across three plus nodes.