• Lead complex installation, maintenance, and repair projects for customer-installed equipment, ensuring optimal performance and customer satisfaction • Provide expert technical consultation, including commissioning, testing, and troubleshooting of sophisticated equipment systems • Identify and recommend innovative product upgrades and solutions to enhance customer operations • Mentor and share technical knowledge with team members while coordinating field service activities • Develop and maintain strong customer relationships to drive service growth opportunities

• You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Pathology systems solutions. • Our varied product lines include hardware, software and networking products as well as operating systems. • Installs and optimizes hardware/software/network products and configurations at customer sites. • Diagnoses and resolves product performance problems. • Performs maintenance and repairs. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Train other field engineers and customers in the solutions.

• Analyze customer's requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer. • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. • Assess and determine follow up visits to ensure maximum system reliability. • Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products. • Ability to identify, make recommendations, and or provide feedback to Product Support and Product Engineering on Product or process enhancements that addresses customer concerns. • Provide on-site technical and training support to Junior and Filed Service Engineer, prevent, or ensure proper technical escalation to resolution. • Engage service contract renewal discussion with hospitals by presenting the value proposition of Intuitive Surgical’s service offerings. • Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database. • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

Requisition Number: 2356490 At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field - based position with a home - based office. You will work from home when not in the field. If you are located in or within close, commutable driving distance to Alamogordo or Ruidoso, NM, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs - Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines - Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan - Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health - Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission - Advocate for members and families as needed to ensure the member's needs and choices are fully represented and supported by the health care team - Create a positive experience and relationship with the member - Practice cultural sensitivity and cultural competence in daily care - Learn and listen to member needs and barriers to help promote self advocating - Collaborating with clinical team of social aspects that might impact treatment plan - Proactively engage the member to manage their own health and healthcare - As needed, help the member engage with mental health and substance use treatment - Provide member education and health literacy on community resources and benefits to encourage self sufficiency - Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community - Partner with care team (community, providers, internal staff) - Knowledge and continued learning of community cultures and values - Conduct Comprehensive Needs Assessment (CNA) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree OR 2+ years of relevant health care experience - Must meet one of the following: - Current, unrestricted independent license as a Registered Nurse or Social Worker with 3+ years of clinical experience - LPN with 3+ years of clinical experience - 2-year degree or higher with 3+ years of clinical experience - 5+ years of relevant experience, including 3 years of clinical experience - 4+ years of experience in a clinical environment (including 1+ years of experience as a Care Coordinator) - 1+ years of experience with MS Office, including Word, Excel, and Outlook - Driver's license and access to reliable transportation and the ability to travel up to 50% of the time, NM assigned territory to meet with members and providers - Designated workspace inside the home with access to high - speed internet availability - Currently reside in or within commutable driving distance to Alamogordo or Ruidoso, NM Preferred Qualifications: - CCM certification - 1+ years of community case management experience coordinating care for individuals with complex needs - Background in Managed Care - Experience working in team-based care *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.