• Oversee day to day operations of functions relating to Single Point of Access for Mobile Crisis referrals in NYC • Ensure compliance with contractual requirements, accreditation standards and regulatory guidelines related to mobile crisis referrals and telephonic crisis triage • Coordinate and manage regular communications and outreach with internal and external stakeholders relevant to the program, including the Department of Health and Mental Hygiene and Mobile Crisis providers • Provide ongoing clinical, administrative, and technical supervision to direct reports; review application of clinical skills, provide coaching where necessary • Collaborate with program leadership and other contact center department staff in developing and reviewing policies and procedures, and trainings related to Mobile Crisis referrals

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's standard-setting workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Location: Remote-West (Pacific/ Mountain time zone) What you get to do in this role: - You partner with our initial customers to drive product value - You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value - You partner cross-functionally to translate business needs and product requirements into new solutions for customers - You will evolve and iterate on our customer onboarding strategy - You work with internal teams and customers to drive adoption, engagement and growth - You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks - You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders - You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap Qualifications To be successful in this role you have: - You have 5+ years of account management, implementation, or sales experience in software/SaaS - You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience - You have experience supporting deployments with large enterprise customers - Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal - You have experience building strong internal and external relationships, including with senior-level executives throughout companies - You are diplomatic, have tact and you are poised under pressure - You possess a voracious appetite to learn and grow - You have completed a Bachelor's degree - You are willing to travel 10-25% of the time FD21 For positions in this location, we offer a base pay of $102,000 - $159,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role The Senior Manager Managed Services Engineering Public Sector leads the engineering function responsible for converting managed services solutions into scalable, operationally ready offerings. This role ensures services across network, infrastructure, cloud, and security domains are engineered for reliability, automation, observability, and seamless 24x7 managed operations. The position bridges architecture and operations, overseeing how services transition from design into steady-state delivery across customer environments. The Main Responsibilities - Lead, mentor, and develop a high-performing engineering team supporting service enablement and operational engineering. - Establish engineering standards, operational architectures, and best practices for scalable managed services. - Translate service offerings and solution architectures into operationally ready, repeatable service capabilities. - Define and implement operational architecture, including monitoring, alerting, automation, and ticketing workflows. - Oversee onboarding engineering for new customers and services, ensuring integration with monitoring, automation, and service management systems. - Develop standardized onboarding frameworks and deployment models for customer environments. - Drive automation and tooling initiatives to improve operational efficiency and workflow integration. - Build integrations across monitoring systems, orchestration tools, and IT service management platforms. - Enable automated provisioning, alert correlation, and incident response workflows. - Partner with Solution Architecture, NOC, SOC, product, and service delivery teams to align services with operational support models. - Support service lifecycle management, including service introduction, change management, updates, and retirement. - Ensure observability across managed services environments, including telemetry, monitoring, dashboards, and health metrics. What We Look For in a Candidate - 10+ years of engineering experience in enterprise infrastructure, network, cloud, or security domains. - 5+ years leading engineering teams in managed services, service provider, or large-scale enterprise settings. - Proven experience designing and operationalizing production-grade services in complex or multi-tenant environments. - Expertise in network engineering, cloud/infrastructure platforms, systems/platform engineering, or security infrastructure/operations. - Experience designing operational architectures with monitoring, automation, and service management at scale. - Proficiency integrating monitoring, orchestration, and ITSM platforms (e.g., ServiceNow, Jira Service Management). - Strong automation and scripting experience (Python, PowerShell, APIs, infrastructure automation tools). - Systems-thinking mindset with the ability to connect architecture, operations, and service delivery. - Background supporting 24x7 operational environments with strict SLAs. - Experience in MSP or telecommunications/service provider environments (preferred). - Familiarity with NOC/SOC operations and ITIL-aligned service management practices. - Experience with observability platforms, event correlation, and service telemetry. - Industry certifications in networking, cloud, or security (preferred). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 341660 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Manager, Analytics Solutions & Experience Let’s be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Overview of the Role As part of Circana’s Global Solutions organization, the Manager – Analytics Solutions & Experience will play a critical role in elevating how our advanced analytics are delivered, experienced, and adopted by clients through the Unify platform. This role sits at the intersection of product, and client delivery. While our product teams continue to develop best in class models and methodologies, this role ensures those capabilities are translated into intuitive, scalable, and client ready solutions using Genius Script and Unify. The person in this role will be a hands - on solution builder and thought partner—focused on synthesis, usability, and storytelling—ensuring our analytics are not only powerful, but also actionable, easy to navigate, and compelling for clients. Key Responsibilities Analytics Solution Design & Enablement (Primary Focus) - Serve as a Genius Script expert, leveraging scripting capabilities to build, refine, and scale analytics solutions within Unify. - Translate advanced analytics and data science outputs into client ready, user friendly workflows, dashboards, and narratives. - Partner closely with internal product experts, and delivery teams to ensure methodologies are represented accurately while remaining intuitive and consumable for end users. - Identify opportunities to improve solution usability, clarity, and consistency across Unify experiences. - Act as a steward for best practice analytics design, balancing rigor with simplicity. Client Experience & Platform Adoption - Champion the client experience by ensuring insights are easy to interpret, intuitive to navigate, and aligned to client business questions. - Proactively identify friction points in how clients engage with analytics and recommend solutions or enhancements. - Support key client engagements by showcasing solutions, walking through logic and outputs, and ensuring confidence in how analytics are produced and interpreted. - Partner with Sales, Account, and Client Service teams to support high‑impact demos, pilots, and existing client expansions when advanced analytics are involved. Cross‑Functional Leadership & Influence - Act as a connective layer between data science, analytics delivery, and client‑facing teams, ensuring shared understanding and alignment. - Influence solution roadmaps by bringing forward client feedback, usability insights, and opportunities for scalable enhancements. - Establish and document standards, templates, and reusable components for Genius Script and Unify analytics solutions. - Mentor and enable peers on effective analytics storytelling, synthesis, and platform best practices. Continuous Improvement & Innovation - Stay current on analytics methodologies, visualization techniques, and UX best practices related to data products. - Experiment with new ways to surface insights, automate workflows, and elevate storytelling within Unify. - Identify opportunities where Genius Script can extend or enhance existing capabilities without adding unnecessary complexity. Skills & Experience Functional Expertise - 5+ years of experience in analytics, insights, data visualization, or solution design within a retail, CPG, or related data‑driven environment. - Strong experience working with Circana solutions, including building or enhancing Unify reporting. - Hands‑on experience with Genius Script or similar scripting / logic‑driven analytics tools. - Demonstrated ability to synthesize complex analyses into clear, actionable insights. - Advanced data visualization experience (Unify, Tableau, Power BI, JavaScript, or similar tools). - High proficiency in Excel (pivots, formulas; macros a plus). Analytics Storytelling & UX Orientation - Exceptional ability to articulate complex analytics and methodologies in simple, impactful terms. - Strong point of view on what makes analytics useful, intuitive, and trustworthy for clients. - Experience designing analytics with the end user in mind—not just the output. Collaboration & Influence - Proven ability to work cross‑functionally with product, delivery, and client‑facing teams. - Strong communication skills with the confidence to challenge, refine, and elevate ideas. - Comfortable operating in ambiguity and helping to bring structure and clarity. Client Focus - Client‑centric mindset with a passion for delivering an outstanding analytics experience. - Ability to understand client objectives and ensure analytics solutions align to real business needs. - Experience supporting client discussions, demos, or enablement around advanced analytics. - Strong judgment in balancing customization with scalability. ABOUT CIRCANA: What we do: Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition. Our Behaviors:  As well as the technical skills, experience and attributes that are required for the role, our behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion our behaviors through-out the business within their day-to-day role: - Stay Curious - We are hungry to learn and grow, individually and with our teams. As persistent problem solvers, we ask "what has to be true?" to make things happen. We experiment and consider new ways to innovate, raise the bar across our teams, an believe there is always room for improvement. - Seek Clarity - We embrace complexity and derive meaning from complex information to create clear direction. However, we also must not make the complex complicated. We leverage data, science, and technology to break complexity into manageable chunks in order to surface opportunities, prioritize the highest impact areas and inspire action. - Own the Outcome - We are accountable for decisions and take ownership for our choices. We approach situations with an open mind and embrace change, being as consistent as possible and different where necessary. - Centre on the Client - We relentlessly focus on adding value for our customer, assessing needs, identifying new opportunities, and collaborating to find the best solution. We deliver an outstanding customer experience and execute with excellence. - Be a Challenger - We disrupt and compete as if the challenger. We are never complacent. We assume positive intent as we challenge one another to continuously improve. To do this we consider alternate ideas, value different perspectives, and engage in healthy, candid debate to drive informed decisions. - Champion Inclusivity - We foster trust in relationships and through our actions, engage individuals and teams with empathy, resect and integrity. We actively listen to different perspectives and encourage diversity in ideas, opinions, and points of view to build a better answer. - Commit to Each Other - We are fueled by a passion for continuous learning, finding purpose in what we do to focus on our growth. We seek and share feedback freely, ensuring everyone knows how and why they are exceptional and where they can be even better. We celebrate and offer recognition for our collective and individual victories, both big and small. We work hard and smart, creating flexibility to accommodate both work and our lives. We care about our Circana family and promote each person's wellbeing so that all can flourish. Location: This position can be located in the following area(s): Remote, United States The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $70,000- $80,000. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately 04/26/2026. #LI-JT1