• Train clients on the use of the features and functions of the service. • Establish rapport; gain and maintain credibility with diverse audiences. • Reporting software improvements and enhancements to software engineers. • Help our clients adopt best practices in using our solution to manage their practice. • You must be technically savvy with the ability to easily learn new software. • Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time. • Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques. • Manages the client training schedule and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff. • Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices. • Record details of client feedback through the training process. • Responsible for contributing to the creation of training resource material. • Maintain certification of 80% or higher on all application material and quizzes.

• Own the operational execution of Commercial onboarding programs, ensuring a seamless and consistent experience for new hires. • Manage onboarding timelines, milestones, and dependencies from pre‑hire planning through training completion. • Oversee learner roster management, including tracking new hire start dates, vacancies, training assignments, and key touchpoints. • Partner with training leaders and regional stakeholders to ensure readiness for onboarding and training delivery. • Ensure accurate tracking of learner progress, completion, and compliance within the Learning Management System (LMS). • Lead planning and execution for multiple onboarding and training initiatives simultaneously, applying structured project management practices. • Serve as a primary point of contact for onboarding and learning operations stakeholders across CL+D and Commercial teams. • Identify and lead opportunities to streamline onboarding and learning operations processes.

• Ensure all projects align with the strategic direction of the account. • Supervise staff work activities including troubleshooting. • SME on the account Senior Leadership for all training strategy. • Proven ability to manage performance, influence, and delegate direct hires. • Proven recruiting and retention of talent. • Ensures projects meet budget and timeline. • Maintains budget for training across all training expenses. • Ensures all training requests are fully approved based on standard approvals to stakeholders. • Owns Training KPIs for the account. • Benchmarks with industry to bring Innovation to the account. • Holds training roundtable with peers to learn and be inspired. • Manages all training program return on investment to show success of innovation.

• Develop and implement the learning strategy for the factory, using training methodologies and tools that promote acquisition of technical and behavioral knowledge, reinforce the company strategy, and respect the audience-specific characteristics. • Develop and implement knowledge and skills programs, ensuring employees acquire the technical, behavioral and operational mastery necessary for safe and effective performance of their roles. • Ensure employee training in the use of tools and systems, and ensure completion of mandatory trainings required by regulatory standards and essential for the role. • Design and deliver training (in-person and online), and facilitate learning groups according to needs identified with the areas, to ensure knowledge leveling across teams and shifts. • Conduct assessments and identify development needs with factory areas through frequent alignments and monitoring of their operational processes. • Analyze requests with a critical (technical and strategic) perspective, prioritizing actions that strengthen performance, safety, productivity and adherence to company standards. • Collaborate with area subject-matter experts on selecting and contracting consultants and external vendors for trainings applied to the factory environment, validating content, methodologies and formats to ensure coherence with internal guidelines and effectiveness in knowledge dissemination. • Record and monitor performance indicators for the trainings developed, and prepare action plans in partnership with interfacing areas whenever improvement opportunities are identified that impact safety, quality, productivity or process adherence. • Monitor market trends and innovations related to training, incorporating best practices and models into factory training to ensure continuous updates and prepare employees for job challenges. • Communicate area and institutional policies and standards to managers and service areas, ensuring understanding, adherence and compliance with the standards and development programs managed by Talent Development. • Plan, organize and conduct technical onboarding training for new factory and logistics center employees, delivered in-person on a weekly basis at our Embu das Artes facility, ensuring they acquire the knowledge necessary to operate safely, productively and aligned with Libbs' quality, culture and processes.