Hippocratic AI - A safety focused large language model (LLM) for the healthcare industry
Voice Agent Design Lead
Location
United States
Posted
22 days ago
Salary
0
Seniority
Senior
Job Description
Voice Agent Design Lead
Hippocratic AI
• Build and ship approximately 50 production-ready voice AI agents from an existing inventory of prioritized use cases. • Translate complex health plan and verticalized business workflows into safe, effective, highly conversational agent scripts. • Define the clinical guardrails, edge cases, and escalation paths for each agent. • Write and refine dialogue flows, including intent recognition, empathetic response patterns, and multi-turn conversation logic. • Work closely with Engineering on prompt design, tool calling, and integration with standard healthcare data formats. • Rigorously test each agent through internal QA before handoff. • Document agent logic, guardrails, and known limitations so the internal team has what they need to monitor, maintain, and improve agents after the contract ends.
Job Requirements
- 3+ years working within health insurance, payor, PBM, or value-based care environments.
- Deep understanding of member journeys, HEDIS measures, utilization management, pharmacy benefit structures, and clinical operations.
- Must be able to walk into a conversation about Gap Closures, formulary management, or care transitions and immediately understand the workflow, the stakeholders, and what drives outcomes.
- Experience designing multi-turn conversational experiences or structured clinical/member-facing content.
- Comfort with dialogue flow design, edge case mapping, and writing for a patient audience.
- Demonstrated ability to ship at high volume in ambiguous, fast-moving environments.
- Ability to translate clinical requirements into technical specs for engineers and explain AI trade-offs to clinical/business stakeholders.
- Experience with LLM-based agent frameworks, prompt engineering, and tool calling patterns (nice-to-have).
- Background in product management within digital health, PBM, or payor-adjacent companies (nice-to-have).
Benefits
- Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
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