• Collaborate closely with numerous cross-functional stakeholders to evaluate new technologies, capabilities, and procedures to ensure their end to end readiness for operational deployment • Engage routinely with flight operations leadership around the globe to ensure training activities are meeting the current and future needs of commercial operations • Provide strategic leadership for aviation training and operational evaluation teams to continuously improve efficiency, throughput, and quality • Standardize global flight operations by partnering with regional Chief Pilots to ensure a unified approach to safety and performance while accounting for local regulatory nuances • Design and implement a data-driven feedback loop between operational evaluations and training curricula to rapidly iterate on procedures as the technology evolves • Drive the operational readiness for future Part 108 implementation and deployment of ever greater system automation to enable next gen delivery capabilities • Oversee the development and delivery of high impact training content that is responsive to rapid system, operational, and regulatory improvements • Mentor and lead a multidisciplinary team of aviation training and operational evaluation professionals

• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools. • Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. • Serve as the key link between AI/ML development and operational execution. • Design and implement robust quality control processes for both human and AI-generated outputs. • Act as the subject matter expert for our Software Quality Operations. • Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. • Scale workflow from 16/5 to 24/7 coordinating with external stakeholders, vendor team, and FTE team.

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt. We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more! In case you need any more convincing, we also provide competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie. Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk. Who you are: We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism. What you’ll do: - Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism. - Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments. - Create and explain settlement statements. - Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy. - Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners. - Review subordination requests for approval or denial. - Follow all company, investor, and legal guidelines. What you’ll bring: - 1-2 years of experience with mortgage servicing call centers. - Experience reading mortgage documentation. - Relentless attention to detail with a high degree of accuracy. - Ability to multitask and work under pressure within a deadline-oriented environment. - Comfort working independently as well as in a team environment, with a desire to take ownership of work. - Strong client service skills, and an ability to communicate professionally with others. - Comfortable with being assessed according to our quality control guidelines. - Willingness to roll up your sleeves and assist with other tasks and teams as needed. - Bachelor’s degree, ideally in business, finance or a related field. The annual compensation for this role is $65,000. You’ll also receive meaningful equity, so you can share in our growth and success. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and plenty of paid time off to recharge. Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life. Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs. Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE We are seeking a Client Experience Operations Director to lead the operational execution and measurement infrastructure supporting media initiatives. This role will oversee measurement solution workflows, tagging governance, and the integration of media performance data into customer journey attribution and marketing analytics frameworks. The ideal candidate combines deep digital media operations expertise with strong program leadership, bringing a strategic perspective on how campaign execution, tagging standards, and attribution methodologies enable better marketing decision-making. This leader will partner closely with media strategy, analytics, marketing technology, and product teams to ensure that campaigns are executed efficiently and that measurement frameworks accurately capture performance across the full customer journey. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote. Key Responsibilities Media Operations Leadership - Lead the operational strategy for digital media campaign tracking across channels. - Establish scalable workflows, governance models, and operational standards that support high-volume campaign delivery. - Oversee campaign implementation processes, ensuring accurate setup and tagging for the purpose of tracking for attribution - Manage relationships with internal stakeholders and external media partners. Digital Tagging & Measurement Infrastructure - Own governance and standards for digital tagging, campaign taxonomy, and tracking implementation across media platforms. - Partner with marketing technology teams to manage tagging architecture using platforms such as Google Tag Manager. - Ensure media data is accurately captured within analytics environments such as Google Analytics or Adobe Analytics. - Develop QA frameworks to ensure consistent data integrity across campaigns. Attribution & Customer Journey Measurement - Lead collaboration with analytics teams to integrate media performance data into customer journey attribution frameworks. - Ensure campaign tracking supports multi-touch attribution and cross-channel measurement. - Provide strategic input into measurement methodologies and attribution modeling. Cross-Functional Program Management - Serve as the operational lead across media, analytics, marketing technology, and product teams. - Translate marketing strategy into operational requirements and execution frameworks. - Oversee campaign planning timelines, dependencies, and cross-team coordination. Team Leadership - Build and manage a team responsible for campaign operations, tagging implementation, and operational project management. - Mentor team members and establish best practices for operational excellence. - Drive a culture of accountability, documentation, and continuous improvement. Qualifications Required - 8–12+ years of experience in digital media operations, marketing operations, or digital campaign management. - Deep understanding of digital tagging frameworks and campaign tracking implementation. - Strong familiarity with customer journey attribution concepts and multi-channel measurement. - Experience leading cross-functional teams across media, analytics, and marketing technology. - Proven ability to design scalable operational processes and governance frameworks. Preferred - Experience with media platforms such as Google Campaign Manager 360 or The Trade Desk. - Experience working with enterprise analytics platforms such as Adobe Analytics. - Experience implementing tagging standards through tag management systems. - Familiarity with marketing attribution or media measurement platforms. Core Skills - Media project management leadership - Digital tracking and tagging governance - Customer journey attribution strategy - Cross-functional program management - Marketing data infrastructure and analytics collaboration BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $125,000 - $140,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1 #LI-Remote