• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools. • Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. • Serve as the key link between AI/ML development and operational execution. • Design and implement robust quality control processes for both human and AI-generated outputs. • Act as the subject matter expert for our Software Quality Operations. • Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. • Scale workflow from 16/5 to 24/7 coordinating with external stakeholders, vendor team, and FTE team.

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt. We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more! In case you need any more convincing, we also provide competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie. Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk. Who you are: We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism. What you’ll do: - Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism. - Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments. - Create and explain settlement statements. - Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy. - Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners. - Review subordination requests for approval or denial. - Follow all company, investor, and legal guidelines. What you’ll bring: - 1-2 years of experience with mortgage servicing call centers. - Experience reading mortgage documentation. - Relentless attention to detail with a high degree of accuracy. - Ability to multitask and work under pressure within a deadline-oriented environment. - Comfort working independently as well as in a team environment, with a desire to take ownership of work. - Strong client service skills, and an ability to communicate professionally with others. - Comfortable with being assessed according to our quality control guidelines. - Willingness to roll up your sleeves and assist with other tasks and teams as needed. - Bachelor’s degree, ideally in business, finance or a related field. The annual compensation for this role is $65,000. You’ll also receive meaningful equity, so you can share in our growth and success. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and plenty of paid time off to recharge. Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life. Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs. Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE We are seeking a Client Experience Operations Director to lead the operational execution and measurement infrastructure supporting media initiatives. This role will oversee measurement solution workflows, tagging governance, and the integration of media performance data into customer journey attribution and marketing analytics frameworks. The ideal candidate combines deep digital media operations expertise with strong program leadership, bringing a strategic perspective on how campaign execution, tagging standards, and attribution methodologies enable better marketing decision-making. This leader will partner closely with media strategy, analytics, marketing technology, and product teams to ensure that campaigns are executed efficiently and that measurement frameworks accurately capture performance across the full customer journey. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote. Key Responsibilities Media Operations Leadership - Lead the operational strategy for digital media campaign tracking across channels. - Establish scalable workflows, governance models, and operational standards that support high-volume campaign delivery. - Oversee campaign implementation processes, ensuring accurate setup and tagging for the purpose of tracking for attribution - Manage relationships with internal stakeholders and external media partners. Digital Tagging & Measurement Infrastructure - Own governance and standards for digital tagging, campaign taxonomy, and tracking implementation across media platforms. - Partner with marketing technology teams to manage tagging architecture using platforms such as Google Tag Manager. - Ensure media data is accurately captured within analytics environments such as Google Analytics or Adobe Analytics. - Develop QA frameworks to ensure consistent data integrity across campaigns. Attribution & Customer Journey Measurement - Lead collaboration with analytics teams to integrate media performance data into customer journey attribution frameworks. - Ensure campaign tracking supports multi-touch attribution and cross-channel measurement. - Provide strategic input into measurement methodologies and attribution modeling. Cross-Functional Program Management - Serve as the operational lead across media, analytics, marketing technology, and product teams. - Translate marketing strategy into operational requirements and execution frameworks. - Oversee campaign planning timelines, dependencies, and cross-team coordination. Team Leadership - Build and manage a team responsible for campaign operations, tagging implementation, and operational project management. - Mentor team members and establish best practices for operational excellence. - Drive a culture of accountability, documentation, and continuous improvement. Qualifications Required - 8–12+ years of experience in digital media operations, marketing operations, or digital campaign management. - Deep understanding of digital tagging frameworks and campaign tracking implementation. - Strong familiarity with customer journey attribution concepts and multi-channel measurement. - Experience leading cross-functional teams across media, analytics, and marketing technology. - Proven ability to design scalable operational processes and governance frameworks. Preferred - Experience with media platforms such as Google Campaign Manager 360 or The Trade Desk. - Experience working with enterprise analytics platforms such as Adobe Analytics. - Experience implementing tagging standards through tag management systems. - Familiarity with marketing attribution or media measurement platforms. Core Skills - Media project management leadership - Digital tracking and tagging governance - Customer journey attribution strategy - Cross-functional program management - Marketing data infrastructure and analytics collaboration BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $125,000 - $140,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1 #LI-Remote

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date. Who We Are: The Operations Excellence team is the engine behind how HopSkipDrive scales its processes, systems, and operational workflows. In 2026, this role is uniquely focused on leading the team through a pivotal transformation: shifting from manual, people-intensive operations to AI-enabled, automated workflows — all while maintaining the safety and compliance rigor our platform demands. You will be responsible for the following: - Lead the AI & Automation transformation, owning the strategic roadmap to move Operations Excellence from manual oversight to intelligent, exception-based processing using Agentic AI workflows, and LLM-integrated tooling. - Manage and develop the Ops Excellence team, including a manager and three direct reports, fostering growth during technical transitions. - Identify, prioritize, and execute automation opportunities across central operations, supply activation, marketplace workflows, and compliance processes — working cross-functionally with Product and Engineering to build and iterate. - Drive measurable improvements in throughput, yield, and cycle time, hitting or exceeding the efficiency benchmarks set for the 2026 fiscal year. - Leverage 2026-standard automation tools (Agentic AI workflows, advanced OCR, automated identity verification, and internal AI orchestration platforms) to evolve process capabilities and eliminate manual friction. - Synthesize complex data insights from our analytics suite to proactively identify and resolve funnel drop-off points, process bottlenecks, and operational risk areas in real-time. - Partner with Product and Engineering to define the technical roadmap for intelligent process automation, including zero-touch onboarding and automated re-certification journeys. - Build the AI/Automation KPI framework, establishing metrics for automation impact — time saved, error reduction, cost efficiency, and team engagement lift. - Manage hybrid workforces, ensuring that onshore teams and offshore partners are up-skilled and effectively utilizing our latest AI orchestration tools. Who You Are: You're a strategic leader who thrives on the challenge of evolving operations through cutting-edge technology. You have a proven track record of managing high-volume processes and leading teams through the cultural and operational shifts that automation demands. You bring: - Change Management Leader with experience guiding teams through technical transitions and fostering an "AI-first" mindset across the organization. - Operations Transformation Experience — you've led at least one major shift from manual to automated workflows in a high-growth or technology-driven environment. - Technical Problem-Solver proficient in leveraging modern AI/ML tools, Agentic workflows, and LLM-integrated processing to scale operations. - Data-Driven Strategist who uses advanced visualization and predictive metrics to analyze funnel health and drive continuous improvement. - Strong Cross-Functional Collaborator skilled at partnering with Product and Engineering to build and iterate on internal technical tools. - People-First Manager with 5+ years of management experience, including experience developing mid-level managers. You know how to build trust, address engagement gaps, and develop talent — especially through periods of significant change. - Strategic Project Leader with advanced project management expertise, leveraging ROI-driven analysis to prioritize process intake, optimize resource allocation, and maximize impact. - Results-Oriented Operator with a deep focus on targeted outputs, yield optimization, and reducing cycle times in a high-growth environment. Who We Are: As a lean, high-impact Revenue Operations team of four we take pride in building the scalable infrastructure and strategic frameworks that power HopSkipDrive’s mission. We are the connective tissue between compensation, systems, and departmental strategy, and you will join us to sharpen our sales execution and help us build a world-class engine for growth. We do, and you will, support the business through the following responsibilities: - Partner with sales leadership to translate high-level growth goals into day-to-day execution strategies and execution, incl. establishing a trusted “single source of truth” for revenue data incl. territory plans, quotas, attainment etc. - Analyze sales performance & attainment data to identify bottlenecks, surface opportunities for managers, and suggest potential pivots - Maintain and improve CRM hygiene, and contribute to the optimization of workflows alongside senior RevOps leadership - Lead sales enablement initiatives by developing documentation that empower the team to utilize our systems and processes effectively - Support refinement of end to end processes to increase velocity and improve win rates across all segments - Support the sales forecasting process by maintaining pipeline standards and providing leadership with visibility into rep & customer performance. - Support pricing updates, renewal workflows and incentive compensation administration, ensuring that commission structures align with sales behavior and company revenue targets - You’ll report directly to the Director of Revenue Operations and work closely with senior team members to support strategic initiatives. Who You Are: You are a strategic operator who thrives at the intersection of data and human performance, possessing the confidence to advise sales leaders and the technical grit to build the systems they rely on. With the following skills, you’ll make a tangible and immediate impact: - 3-5 years of experience in Sales Operations or RevOps, specifically within a high-growth B2B SaaS or marketplace environment. - Exceptional analytical skills with the ability to turn raw data into a compelling narrative that influences executive decision-making. - A track record of successful stakeholder management, demonstrating the ability to challenge the status quo while maintaining strong collaborative relationships. - Strong project management discipline, with the ability to balance long-term strategic builds with the immediate, "keep-the-lights-on" needs of a sales floor. - Expertise in the tech stack, including experience with tools like Salesforce, Tableau, Coefficient etc. Salesforce proficiency on understanding of stages, workflows, validation rules, and reporting dashboards - A proactive, "owner" mindset, fueled by the desire to identify gaps before they become problems and build scalable solutions from scratch Our Investment In You: We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is proud to operate as a drug-free workplace. HopSkipDrive is also committed to fair and equitable compensation practices. The salary range for this role is $105,000 - $150,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options. HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. * This role will be fully remote in one of the following states AZ, CA, CO, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI**