• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Exercises wide latitude in determining objectives and approaches to engagements. • Influences client leadership to establish overall business relationship and engagement strategy. • Works on issues that impact design/selling success, future concepts, and product offerings. • Ability to mentor Software Engineers • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET • Design and present projects to improve current process and overall platform. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

• Configure Five9 VCC and IVA applications according to solution specifications from Solution Architects and Business Analysts, following established best practice guidelines. • Build and maintain inbound and outbound campaigns, queues, skills, routing profiles, dispositions, pacing, dialing logic, and related system settings. • Configure IVR/Studio IVA flows, including nested call paths, external variables, context tables, foreign scripts, and Studio based IVA logic. • Implement WFA, QM/WEM, AI Insights, Agent Assist, Guidance Cards, Knowledge, dashboards, reports, and Supervisor Desktop configurations. • Perform thorough configuration testing and validation prior to customer UAT or deployment. • Build, test, and troubleshoot connectors, REST/SOAP API integrations, data mappings, and webhooks for CRM/ITSM integrations including support for OAuth/SAML authentication flows, error handling and payload parsing. • Write and maintain JavaScript/HTML/CSS customizations (DOM manipulation, iframes, cookies, UI logic, and embedded components). • Configure CRM/ITSM integrations such as Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, and Velocify. • Troubleshoot issues across Five9 components and diagnose cross layer problems spanning application, browser, network/SIP/RTP/VoIP, and telecom. Perform log capture, scenario reproduction, and root cause analysis, collaborating with senior engineers/architects on complex issues. • Participate in client calls and technical working sessions, communicating progress, blockers, and status updates clearly to project managers and architects. • Document configuration decisions, integration logic, test cases, and operational details, and contribute to internal best practice libraries, reusable assets, and configuration templates.

• Understand the business processes and translate business wishes into user-friendly reports or dashboards, with the right trade-offs between functional desire and technical possibilities. • Take a pro-active role in the development of our self-service environment. • You can oversee the whole chain from source to information product. • You can oversee Brainnest's organizational structure and the entire value chain and understand the key needs and challenges of each part of it. • You are able to advise on improvements on the existing data and information platform and can support the customers in their self-service environment. • You are constantly looking for simplification and innovation and are taking opportunities to broaden your knowledge. • Liaise functionally with subject matter experts in Brainnest's network to continuously validate and improve reporting capabilities.

Role Description As a Consultant in our Reporting and Disclosure team, you will be highly client-focused, supporting projects which allow organizations to communicate their progress on sustainability. This will include: - Gathering, synthesis and informed analysis of project inputs - Preparing deliverables and supporting client meetings - Being a proficient writer with a desire to develop this skill further In most project engagements, you will be supported by a more experienced senior as the project lead. Alongside this, many in our team contribute to our long-term growth through helping the team with business development and marketing opportunities. As a Consultant you will typically be line managed by a Principal Consultant or an Associate Director. While you will not always be working on projects with your line manager, their role is to help guide, support and manage your performance and growth in Anthesis. Qualifications - Natural flair for writing, with desire to develop this skill within a multi-disciplinary team - At least 2 years’ professional experience, ideally in ESG reporting consulting - ESG / sustainability-focused experience, with good knowledge of the sustainability framework landscape, namely ESRS/CSRD, IFRS/ISSB, and GRI - Good understanding of CSRD requirements including the concept of double materiality - Good working familiarity with MS Office Suite is required, with high levels of numeracy and good Excel skills preferred - Understanding of ESG data collection platform landscape and experience of implementing data systems with clients or in-house is desirable - Previous experience conducting a materiality/double materiality assessment in-house or for a client is desirable Requirements - Collaborative: a ‘we’ not ‘I’ focused team player, who enjoys collaborating with colleagues and clients with diverse backgrounds and personalities, and contributing to shared success - Flexible: high levels of adaptability, with the capacity to adjust to new situations and challenges swiftly and effectively - Resilient: confident to cope with a demanding and sometimes high-pressure working environment - Organised: disciplined, conscientious, reliable and responsive in the face of a sometimes complex and fast-moving workflow - Ethical: honest, open and trustworthy, with the highest standards of integrity in conduct towards colleagues, clients and collaborators - Proactive: the drive and confidence to anticipate and raise issues, and take the initiative where necessary - Communicative: a clear and persuasive communicator, with the ability to distil and convey complex ideas effectively, both verbally and in writing Benefits - Work within a highly motivated team in an innovative and rapidly growing global company - Opportunity to have a direct impact and be a key part of the growth and development of the business and the team - Work solely on projects that have an impact on the sustainability and climate change goals/challenges for clients - Opportunity to work with, collaborate with and learn from sustainability SMEs who are passionate about the work they do - Exposure to a wide range of clients and projects on a global basis - Competitive salary in line with experience and skills - Competitive benefits including flexible working, 25 days holiday and two volunteering days off and the day off for your Birthday! - An opportunity to participate in the Anthesis Employee Participation Plan (EPP) - Cooperative, supportive and open working atmosphere