Real-Time Intelligence for Contact Centers
Senior Software Engineer, Backend – AI Agent Runtime
Location
Canada
Posted
124 days ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer, Backend – AI Agent Runtime
Cresta
• Build real-time AI agent infrastructure: Design and operate the stateful, low-latency runtime that powers voice and chat AI agents — from LLM streaming and conversation state management to graceful recovery and multi-channel support. • Solve distributed systems problems: Own session management across scaled-out workers — including affinity, checkpointing, crash recovery, and consistency under concurrent access. • Build a function execution platform: Own a serverless-style runtime where customers deploy custom logic — build orchestration, container lifecycle, autoscaling, and versioned rollouts. • Own developer experience and test infrastructure: Build CLI tools, local development environments, and test execution frameworks that let engineers iterate quickly and ship with confidence. • Raise the bar on production quality: Drive observability, incident response, and engineering best practices across the team.
Job Requirements
- 5+ years of software engineering experience, with meaningful time spent on infrastructure, platform, or systems work.
- Strong Python and Go — both are core to this role, not one primary and one secondary.
- Deep understanding of distributed systems: consistency, fault tolerance, state management, concurrency.
- Experience with Kubernetes and cloud-native infrastructure.
- Experience building developer-facing tooling — CLIs, SDKs, local dev environments, or internal platforms.
- Strong communicator who can drive technical decisions, write clear design docs, and mentor others.
- High bar for code quality — thorough testing, thoughtful code review, and sustainable engineering practices.
- Comfort operating what you build — on-call, incident response, and production ownership.
- AI-native workflow — you actively use LLMs and AI-assisted tools in your daily development, and can leverage them to move faster and tackle problems that would otherwise be impractical.
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
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