• Build and enhance backend services using Python (FastAPI) • Develop and maintain REST APIs and webhook integrations • Write and optimize SQL queries against relational databases • Support vendor integrations and verification workflows • Contribute to testing, debugging, and improving system reliability • Collaborate with Product and Engineering to deliver features end-to-end

• Develop and maintain RESTful APIs and event-driven integrations (webhooks, messaging); • Work on integrations between payment systems and corporate platforms (ERP); • Manage APIs on API Management platforms (APIM): Publication; • Versioning; • Security policies; • Traffic control (throttling); • Ensure security, performance and scalability requirements; • Participate in defining integration architecture; • Analyze and resolve incidents in critical environments; • Collaborate with technical teams and business areas, including international teams.

• Build distributed, scalable, and fault-tolerant systems in the cloud using Golang. • Develop tools for running and monitoring the system and ensure reliable operations at optimal performance. • Work closely with the product manager and client development teams to define architecture, protocols, and requirements for new functionalities. • Collaborate with the team and contribute to the overall success of the project

• Develop and maintain NICE CXone Studio scripts and related technologies. • Integrate CXone with backend systems and troubleshoot platform issues. • Collaborate with cross-functional teams to deliver contact-center solutions. • Develop RESTful microservices and maintain coding best practices.