ThriveCart

• Own and execute the end-to-end product strategy and roadmap for ThriveCart’s payments ecosystem (e.g., checkout, payment gateways, transaction routing, fraud, refunds, treasury, and reconciliation). • Define, prioritize, and deliver features that improve conversion rates, reduce friction, and support global scalability. • Partner with engineering and design to deliver high-quality user experiences and robust back-end systems. • Integrate and maintain third-party payment providers (e.g., Stripe, PayPal, Authorize.net) and explore new options (e.g., local payment methods, wallets, and bank debits). • Ensure all payment solutions meet regulatory requirements (PCI, PSD2, SCA, etc.). • Monitor performance, adoption, and reliability of payment systems using data and user feedback. • Collaborate with customer success and support to identify and resolve user pain points related to payments. • Stay informed about global payment trends, technologies, and fintech regulations, and bring ideas forward that align with ThriveCart’s growth.

• Extend backend APIs, business logic, and database queries in PHP • Build and enhance UI components using React and modern JS • Ship features end-to-end: from requirements to production deployment • Debug and fix issues in both legacy and modern code • Write automated tests for backend and frontend flows • Participate in code reviews and technical discussions • Take ownership of specific backend services, API endpoints, or frontend modules • Help migrate legacy PHP/jQuery code to modern full-stack patterns • Improve performance, reliability, and scalability across the stack • Mentor other engineers through pairing and feedback

• Extend backend APIs, business logic, and database queries in PHP • Build and enhance UI components using React and modern JS • Ship features end-to-end: from requirements to production deployment • Debug and fix issues in both legacy and modern code • Write automated tests for backend and frontend flows • Participate in code reviews and technical discussions • Take ownership of specific backend services, API endpoints, or frontend modules • Help migrate legacy PHP/jQuery code to modern full-stack patterns • Improve performance, reliability, and scalability across the stack • Mentor other engineers through pairing and feedback

• Generating custom AI avatar videos (talking-head) for product explainers, ads, and social content • Short-form edits (Reels/Shorts/TikTok/LinkedIn) and long-form (YouTube-style) • Motion graphics: Marketing, Product launches, Demo videos, etc., • Generating Voice over for the demo videos, marketing videos, etc., • On-screen captions (clean, readable, strong pacing) • Sound design: SFX, music beds, audio cleanup, leveling • Thumbnail creation for the videos • Working from brand guidelines, templates, and repeatable formats

• Design, execute, and maintain comprehensive test plans and test cases for new features, enhancements, and platform updates. • Perform functional, regression, integration, and performance testing across web and mobile interfaces. • Validate user flows, APIs, payment processes, and business-critical scenarios. • Develop, expand, and maintain automated test suites using tools such as PlayWright, Jest, or similar frameworks. • Improve test coverage and reliability through automation. • Identify, document, and track defects in collaboration with engineering teams. • Verify and validate defect fixes and ensure resolution meets acceptance criteria. • Participate in release planning and coordinate testing activities across multiple product teams. • Monitor production systems for post-release issues and unexpected behavior. • Contribute to root-cause analysis and post-release quality reviews. • Recommend enhancements to testing strategies, tools, and processes. • Support implementation of QA best practices and consistency across teams.

• Extend existing components in our funnel/onboarding builder • Ship features end-to-end: from design handoff to production • Fix bugs in both legacy and modern parts of the editor • Write tests for critical flows • Participate in code reviews and technical discussions • Take ownership of specific editor features or subsystems • Help shape how we migrate legacy code to modern patterns • Improve performance and reliability of the editor • Mentor other engineers through pairing and feedback

About ThriveCart ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+. Location Remote - Brazil/Mexico Job Overview: We're looking for a strong Senior Full-stack PHP Software Engineer to join our team. You'll primarily extend and enhance both the backend services and frontend interfaces that power our funnel and onboarding builder—work that directly impacts how thousands of customers create and manage their checkout experiences. You'll be working in a mix of modern (object-oriented PHP, Laravel/Symfony, React) and legacy code, shipping features that matter while helping us incrementally modernize the stack. You'll work alongside a team of skilled engineers who care about clean code, pragmatism, and shipping reliable, usable systems. You'll have real impact on a system serving 65,000+ businesses, with the autonomy to incrementally modernize it. The Team & Codebase Editor 2.0 team is focused on our funnel and onboarding builder - a visual editor customers use to create their checkout experiences. It's a complex UI with real-time preview, component management, and integrations with the rest of the platform. The stack: - PHP (Laravel/Symfony, OOP) - React components for editor UI - MySQL/PostgreSQL, Redis, RabbitMQ - REST APIs, Composer, PHPUnit, Docker, CI/CD pipelines - Deployments multiple times per week - We use PHPStan, PSR standards, and structured code reviews to maintain quality. The environment: - Small, autonomous team (4–5 engineers) - Real ownership of work – not just executing tickets - Direct collaboration with product and design - Thorough but constructive code reviews - Remote-first, async-friendly culture Key Responsibilities: - Week to week: - Extend backend APIs, business logic, and database queries in PHP - Build and enhance UI components using React and modern JS - Ship features end-to-end: from requirements to production deployment - Debug and fix issues in both legacy and modern code - Write automated tests for backend and frontend flows - Participate in code reviews and technical discussions - Over time: - Take ownership of specific backend services, API endpoints, or frontend modules - Help migrate legacy PHP/jQuery code to modern full-stack patterns - Improve performance, reliability, and scalability across the stack - Mentor other engineers through pairing and feedback Required Skills: - Technical: - 5+ years of professional experience building and maintaining web applications at scale - Strong PHP fundamentals: OOP, MVC, Laravel/Symfony or similar frameworks - Experience with full-stack development (PHP backend + JS frontend) - Comfortable navigating legacy PHP codebases and modernizing them - Experience with REST APIs, relational databases (MySQL/PostgreSQL), and caching systems (Redis, Memcached) - Can write automated tests (PHPUnit, Jest, or similar) - Understanding of frontend basics: HTML, CSS, JavaScript - Familiarity with deployment pipelines, Git, and CI/CD - Experience of using AI Agents and implementing and building AI tools and Agents - Approach: - You default to shipping incremental improvements over big rewrites - You ask good questions when requirements are unclear - You balance code quality with business needs - You're comfortable working in codebases that aren't perfect - You can explain technical tradeoffs to non-engineers Nice to Haves: - Experience building SaaS or e-commerce platforms - Migrating legacy PHP apps to modern frameworks - Experience with React or other modern frontend frameworks - Familiarity with microservices, modular architectures, or API-first designs - Cloud infrastructure experience (AWS, GCP) What Success Looks Like First 30 days: - Ship at least one meaningful full-stack improvement - Understand key backend services and frontend flows - Comfortable navigating legacy and modern code First 60 days: - Independently own and ship medium-sized features across the stack - Provide helpful code reviews to the team - Identify and propose improvements to full-stack workflows or code First 90 days: - Have deep context in 1-2 areas and a roadmap for improvements you'd like to drive. - Lead a refactor or performance/quality improvement initiative - Measurably improve performance, reliability, or test coverage in your areas Learn More About ThriveCart: Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include: - Commit to Excellence – We believe in delivering high-quality work and continuous improvement. - User-Focused Problem Solving – Every design should contribute to solving a real problem for our users. - Team Collaboration – We work better together, valuing input from every team member. - Growth Mindset – We embrace challenges as opportunities to learn and grow.

• Extend backend APIs, business logic, and database queries in PHP • Build and enhance UI components using React and modern JS • Ship features end-to-end: from requirements to production deployment • Debug and fix issues in both legacy and modern code • Write automated tests for backend and frontend flows • Participate in code reviews and technical discussions • Take ownership of specific backend services, API endpoints, or frontend modules • Help migrate legacy PHP/jQuery code to modern full-stack patterns • Improve performance, reliability, and scalability across the stack • Mentor other engineers through pairing and feedback

About ThriveCart: ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses. Location: Remote (EU/UK) Job Overview: ThriveCart is seeking an exceptional Chief Operating Officer with deep roots in payments or fintech to serve as a key strategic partner to the CEO and drive operational excellence across the business. This role demands a leader who understands the nuances of payments ecosystems, merchant dynamics, and fintech scale — and can translate that expertise into operational rigour, cost discipline, and cross-functional execution. The ideal candidate will be equally comfortable reviewing financial metrics, managing complex product roadmaps, and guiding distributed teams toward ambitious milestones in a fast-moving payments environment. Key Responsibilities: Strategic Leadership & CEO Partnership - Serve as the right hand to the CEO, providing strategic counsel grounded in payments and fintech market dynamics - Translate company vision and strategy into actionable operational plans, with particular focus on checkout optimisation, payments infrastructure, and merchant growth - Act as a sounding board for strategic decisions, bringing informed perspective on fintech trends, competitive positioning, and regulatory developments - Lead key meetings and represent the CEO in operational and partner discussions, including with payment processors, acquiring banks, and fintech partners Operational Excellence - Oversee day-to-day operations across all departments, ensuring alignment with company objectives and the demands of a payments-first business - Develop and implement operational processes and systems that reflect the compliance, security, and reliability standards expected in fintech environments - Establish and monitor KPIs across operational health, payments performance, chargeback rates, merchant satisfaction, and platform uptime - Identify bottlenecks and inefficiencies across the merchant lifecycle and implement solutions to optimise workflow and resource utilisation Financial Management & Cost Optimisation - Lead company-wide cost reduction initiatives while maintaining the quality and resilience standards critical in payments infrastructure - Conduct regular analysis of operating expenses, payment processing costs, vendor contracts, and resource allocation to identify savings opportunities - Develop and manage operational budgets across departments with a strong understanding of the unit economics of a payments and SaaS business - Negotiate with payment processors, technology vendors, and service providers to secure favourable terms and pricing - Implement data-driven decision making to maximise ROI on operational investments, with fluency in payments-specific metrics such as processing margins, interchange, and dispute rates Project & Programme Management - Oversee and coordinate strategic projects across the organisation, including payment method expansions, compliance programmes, and platform integrations - Establish project management frameworks and governance structures appropriate for a regulated, payments environment - Set clear milestones, timelines, and success metrics for company initiatives - Monitor project progress, identify risks — including regulatory and compliance risks — and implement corrective actions to ensure on-time, on-budget delivery Product & Technology Roadmap - Partner with product and engineering teams to oversee the product development roadmap with particular emphasis on checkout optimisation, payment flows, and merchant tooling - Ensure roadmap alignment with business strategy, merchant needs, payment network requirements, and evolving regulatory obligationsBalance competing priorities and resource constraints to optimise delivery schedules in a technically complex, compliance-sensitive environment - Drive continuous improvement in development processes, with a focus on reliability, security, and conversion performance People & Culture - Build, lead, and mentor high-performing teams across operational functions - Foster a culture of accountability, continuous improvement, and operational excellence consistent with fintech standards - Develop talent within the organisation through coaching, training, and professional development - Facilitate effective communication and collaboration across departments, particularly between technical, compliance, and commercial functions Additional Responsibilities - Support business development activities, payment partnerships, and strategic growth opportunities including new market entry and payment method expansion - Ensure compliance with relevant payments regulations, PCI-DSS standards, card network rules, and applicable financial services requirements - Represent the company at industry events, fintech conferences, and partner meetings - Lead special projects as assigned by the CEO Required Skills: - Proven track record of successfully scaling operations in payments, fintech, or payments-adjacent SaaS businesses - Deep understanding of payments ecosystems including acquiring, processing, chargebacks, fraud, and merchant services - Demonstrated expertise in cost optimisation and financial management with measurable results, including payments processing cost management - Strong project management skills with experience overseeing complex, cross-functional and compliance-sensitive initiatives - Deep understanding of product development processes within regulated or technically complex environments - Familiarity with PCI-DSS, payments compliance frameworks, and financial services regulatory requirements - Exceptional analytical and problem-solving abilities with a data-driven mindset and fluency in fintech metrics - Outstanding communication and interpersonal skills with the ability to influence at all levels, including external payment partners and regulators - Hands-on experience using AI tools day-to-day to improve productivity, decision-making, and operational output — not just awareness, but active and proficient use - Demonstrated ability to design, build, and implement AI agents that automate repeatable business processes across operational, financial, and cross-functional workflows - Proven experience identifying automation opportunities across teams and deploying solutions that measurably reduce manual effort, increase throughput, and improve consistency - Comfortable working with AI-powered workflow tools such as n8n, Make, Zapier, or similar platforms to connect systems and eliminate operational friction Experience and Education: - 10+ years of progressive operational leadership experience, with at least 5 years in a senior executive role within payments or fintech - Direct experience working with payment processors, card networks, acquiring banks, or merchant services providers - Bachelor's degree in Business, Engineering, Finance, or related field; MBA or advanced degree preferred - Demonstrated track record of business transformation and change management in regulated or compliance-heavy environments - Experience managing remote or distributed teams across multiple time zones - Strong technical acumen with the ability to engage credibly with engineering teams on payments infrastructure, platform architecture, and AI-driven automation - Proven experience leading or contributing to AI adoption initiatives at an operational level, including the rollout of agent-based workflows across business functions - Previous experience supporting a CEO or founder in a COO or similar executive capacity within a fintech or payments business Learn More About ThriveCart: Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include: - Commit to Excellence – We believe in delivering high-quality work and continuous improvement. - User-Focused Problem Solving – Every design should contribute to solving a real problem for our users. - Team Collaboration – We work better together, valuing input from every team member. - Growth Mindset – We embrace challenges as opportunities to learn and grow.

• Diagnose and troubleshoot a wide range of customer problems, from technical issues to complex usage questions, creating bug tickets on JIRA and ensuring timely and effective resolutions. • Deliver clear, concise, and professional communication to customers through various channels. • Work closely with cross-functional teams, including Engineering and Product, to resolve complex issues and suggest improvements. • Document and track all customer interactions and solutions in our support ticketing system with a high degree of accuracy. • Identify patterns in customer issues and recommend long-term solutions to enhance support processes and product functionality. • Contribute to the creation and improvement of knowledge base articles, ensuring resources are up-to-date and accurate. • Build trust and rapport with customers, maintaining a calm, empathetic, and solution-focused demeanor in all situations. • Proactively keep customers informed about the status of their issues and expected resolution times. • Actively incorporate the company’s core values into daily interactions, emphasizing teamwork and customer satisfaction. • Welcome and act on constructive feedback to continuously improve performance and alignment with organizational goals.