Role Description The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows. The Client Administrator translates client needs and support activities into structured operational workflows, ensuring consistency, data integrity, and performance improvement aligned to SSI’s A4 (Agile, AI, Automation, Architecture) model. Duties and Responsibilities - Operational Execution: - Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835). - Monitor operational performance and identify issues or anomalies. - Ensure timely and accurate processing of client transactions. - Revenue Cycle Knowledge: - Working knowledge of revenue cycle workflows in a provider setting. - Track client KPIs and investigate root cause issues. - Issue Resolution: - Support Client Support Specialists with issue investigation and resolution. - Perform deeper analysis on recurring or complex issues. - Coordinate with Client Manager for escalations. - Reporting and Business Intelligence: - Generate and maintain client reports, dashboards, and KPIs. - Analyze denial rates, rejection trends, and throughput metrics. - Provide actionable insights to Client Managers. - Client Coordination: - Participate in client calls to provide operational updates. - Track and complete follow-up actions from meetings. - Support preparation of QBRs and performance reviews. - A4 Continuous Improvement: - Identify opportunities for automation and workflow optimization. - Support implementation of ARC auto-corrections and rule enhancements. - Reduce repeat issues through process improvements. - Other duties as assigned. Qualifications - Demonstrated ability to analyze complex information, identify issues, and develop effective, practical solutions. - High level of precision and care in reviewing data, ensuring accuracy, completeness, and reliability. - Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and communicate confidently with clients. - Proven ability to organize work, manage time efficiently, and meet deadlines in a fast-paced environment. - Ability to manage multiple workflows and competing priorities simultaneously while maintaining quality and responsiveness. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Requirements - Minimum 4 Year / Bachelor's Degree in Healthcare Administration, Business Administration, or related field. - 3–5 years of experience in healthcare revenue cycle and provider operations. - 1 year of experience with reporting tools, Excel, and/or BI platforms. - 1 year of working knowledge of ANSI X12 EDI transactions (270/271, 837, 277, 835). - 1 year of familiarity with SaaS platforms, system configurations, and data workflows. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision. - 401(k) matching. - Paid vacation. - Tuition reimbursement.

IT Contracts and Procurement Specialist Towson, Maryland Type: Contract-to-Hire Experience: 0 Category: Administrative & Clerical Contractor Work Model: Hybrid Brand: System One Compensation Range: 35.00 - 55.00 Per Hour Job ID: 349905 Shortcut: http://jobs.systemone.com/04EoD5 Job Title: IT Contracts and Procurement Specialist Location: Towson, Maryland Type: Contract To Hire Compensation: Negotiable Contractor Work Model: Hybrid – onsite and remote Hours: 40 a week Responsibilities - Initiate, develop and implement Information Technology related contracts and support the Contract Manager Lead in carrying out related responsibilities. - Interface with various levels of personnel, management, vendors and contractors - Prepare solicitations (RFB, RFP, RFQ) and administer contracts through to performance completion - Prepare Requests for Information (RFIs) and support documentation, vendor demonstrations, and Q&A activities - Perform all procurement steps including kick-off meetings, document review, approval tracking, and facilitating legal and purchasing reviews - Monitor financial aspects of contracts, including funding, burn rate, and expenditures - Support procurement operations such as supplier performance monitoring, contract renewal management, scope changes, and dispute resolution - Ensure all relevant documentation is completed and maintained in digital and hard copies - Communicate contract processes, conditions, and details clearly to staff. - Maintain schedules, agendas, notes, minutes, and follow-up actions for Contract Office meetings - 2 Years of contract management experience - 2 Years of experience in Information Technology administrative support - Fundamental knowledge of Infrastructure concepts - Bachelor’s Degree or equivalent experience - Exceptional organization and coordination skills - Exceptional oral and written communication skills - Ability to work as part of a team, independently, and handle multiple tasks - Excellent computer skills (Microsoft Suite) System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1 #LI-CB3 Ref: #851-Rockville-S1

• Provide administrative support to the talent acquisition process through pre-hire and post-hire activities • Assist with recruitment and interview process • Complete phone interviews and document candidate responses • Develop interview schedules to ensure qualified candidates are evaluated • Update candidate statuses in the appropriate recruitment systems • Timely review of applicants who have applied via the ATS • Schedule complex phone, video, and in-person interviews • Execute the offer process, including creating & routing offer letter • Coordinate candidate background, medical, and reference checking processes • Arrange travel, transportation, and accommodation for candidates • Coordinate aspects of the on-boarding and off-boarding processes • Edit and post positions to the ATS accurately • Ensure recruitment team are appropriately updated on progress • Provide metric and pipeline reporting • Provide other administrative support to recruitment team as needed

• Provide administrative support to the talent acquisition process through pre-hire and post-hire activities • Assist with recruitment and interview process • Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements • Develop interview schedules to ensure qualified candidates are evaluated • Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) • Timely review of applicants who have applied via the ATS • Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers • Execute the offer process, including creating & routing offer letter and presenting offer to candidate • Coordinate candidate background, medical and reference checking processes • Arrange travel, transportation and accommodation for candidates • Coordinate aspects of the on-boarding and off-boarding processes • Edit and post positions to the ATS accurately and within the specified timeframes • Administratively manage posting of roles to candidate generation channels • Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles • Provide metric and pipeline reporting • Provide other administrative support to recruitment team as needed