Travel Consultant – Remote VIP United States Full time job requisition id J-81812 Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Do you have the precision, professionalism, and passion for quality we’re looking for a six month secondment role? As a VIP Travel Consultant for Amex GBT, you’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry - We offer great shift premiums for those who work alternative shifts and who have dual GDS experience! Shifts: 24/7 and Monday-Friday 12:30pm - 9pm ET. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You’ll Do on a Typical Day - Advise and arrange travel for corporate business customers (both individuals and groups) in the US - Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use of one of our Global Distribution System's (GDS) - Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Prevent fraudulent callers from trying to book trips afterhours by following our security protocols. - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What Are We Looking For? - Passion for excellence in client service, including proactive anticipation of needs - Native GDS expertise (Sabre, Apollo, Amadeus) - 3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel. - Excellent professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Resolving customer issues quickly and independently / with supplier - Teamwork and openness to feedback Thank you in advance for providing an updated resume to further highlight your interest in this particular opportunity. ​ If applying for a role in a different entity from the one you’re currently employed by, please ensure during the recruitment process that you understand the potential difference in your benefits should you be successful. Location United States The US national base salary range for this position is from $46,200.00 - $85,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

• Perform high-touch service excellence to key client travelers • Handle incoming requests via multiple channels (i.e. phone, email, etc.) • Be the primary point of contact for executive-level travelers • Provide active travel consultation, including providing travel details and up-selling related products • Expertly use BCD Travel tools and systems to complete requests • Search and confirm travel reservations for the customer • Guide and provide consultation regarding client travel policy • Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) • Maintain knowledge of the various travel industries supported

• Communicate and respond to requests for current and new clients • Perform high-touch service excellence to key client travelers • Accurately and efficiently handle incoming requests via multiple channels • Support specialized customer training programs and group air fulfillment • Search and confirm travel reservations for the customer • Have a strong understanding of a client travel policy and provide consultation to the customer • Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) • Provide the client with required industry information, such as low fares, exchange costs, and penalties • Review operational processes and commercial relationships with clients

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