Title: Analyst, Analytics US Army Location: Chicago, IL, United States Job Description: About Annalect Annalect is the Data & Technology arm of Omnicom Media Group Annalect’s 4,000+ innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes. Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients. About Annalect Annalect’s 2,000+ innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes. Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients. Team Overview: This team drives the Analytics practice for one of Annalect’s most important clients, working cross-functionally with a highly engaged team of domain experts that deliver unique and innovative solutions and insights. In this position, your expertise will be valued and acknowledged by your peers in an organization that prioritizes collaboration and work/life balance. Position Overview: As an Analyst on the Analytics team, you will be tasked with aiding in the transformation of vast data sets into compelling and actionable insights. You will also work closely with leadership to collaborate across teams/agencies and participate in cross-channel analyses. Through data-driven insights, you will have the opportunity to shape the strategic direction of a client’s marketing strategy. Required Skills And Qualifications - Bachelor’s degree in statistics, mathematics, computer science, economics, engineering, information management, social sciences, or business/marketing related fields - OR 1 to 2 years of of experience in a quantitative data driven field, marketing/media analytics, or other relevant field - Strong excel skills (Leveraging features, Pivot Tables, Macros, and other advanced functions). - Excellent communication skills are a must - Ability to work well with others and work in cross functional teams - Able to learn and work independently and autonomously, be self-driven, but always collaborating Preferred - Understanding and familiarity of the marketing and digital media landscape, including nuance within media platforms and technology, SEO, owned social, PR, events, direct marketing, and sales optimization and analytics - Experience with data visualization platforms (Datorama, Power BI, Tableau, etc.) - Hands-on experience and proficiency in SQL, R, and/or Python - Understanding of marketing mix modeling/econometric analysis and/or other branches of market research (custom survey research, advertising testing or tracking, new product research, etc.) - Audience strategy and measurement - Prior agency experience - Experience delivering and operationalizing reporting solutions for clients Key Responsibilities: - Translating data into clear, compelling, and actionable insights by leveraging advanced analytics tactics conducted by central resources - Support the organization in analytics capabilities, including data visualization; campaign dashboarding, reporting, and data services - Ensuring timely follow through on all scheduled and ad hoc deliverable, addressing potential roadblocks for scheduled and ad hoc deliverables with manager to ensure projects maintain alignment to timeline - Assisting in the development of audience analytics, through audience & segmentation consistencies, research collaboration and insights extending performance reporting approach for audience insights - Help develop and understand complex cross-channel marketing measurement plans - Evaluate effects on marketing optimizations across different and disparate marketing channels - Communicate deep analytics insights in a client-friendly way Perks of working at Annalect - Culture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance - Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season. - As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate. #LI-CM1 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits. Compensation Range $52,000 - $75,000 USD This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

Title: Senior Associate, Workforce Planning Location: New York, NY; Boston, DC, Chicago, Seattle, and San Francisco Remote, US (Hub cities) Work Type:Remote, Hybrid Job Description: Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. About the team We're looking for a Senior Analyst, Workforce Management to own demand and supply forecasting across Maven's multiple member-facing services and workflows, monitor operational metrics, and optimize Maven's workforce to ensure service level objectives are met while balancing cost. This role sits at the intersection of data, operations, and strategy, translating complex demand signals into workforce decisions that allow Maven's frontline teams to meet our members when they need us most. As the WFM subject matter expert at Maven, you'll take what we do today and make it materially better — building the models, planning cadence, and analytics infrastructure behind our workforce strategy. You'll partner closely with Finance, Operations, and Product to design processes that are data-driven and built to evolve with the business. How equity and inclusion shows up for this team: It's important that we have a culturally diverse team, as that is reflective of our diverse membership, which is something we strive to achieve. What you'll own - Develop and improve complex demand forecasting models across our multiple workflows / channels, translating demand trends into forward-looking workforce strategy. - Own supply forecasting and capacity planning across the multiple channels / workflows — translating demand into staffing requirements by skill, shift, and channel, factoring in shrinkage, attrition, and ramp. - Drive the ongoing planning cadence that hits service level targets while protecting unit economics — quantifying and communicating the cost/SL tradeoff to leadership. - Drive forecast accuracy autonomously — modeling, back-testing, and iterating. You define the accuracy bar and raise it quarter over quarter. - Build and maintain workforce reporting infrastructure and dashboards that give operational leaders real-time visibility — and use them to drive RCA when SL or cost variances occur. - Identify gaps in current analytics and operational workflows, then drive solutions — not just recommendations. - Create automated systems for tracking and reporting key performance metrics, leveraging AI tooling to reduce manual lift and increase signal quality. - Develop Standard Operating Procedures to ensure processes are repeatable and scalable. - Serve as the WFM partner to Finance, Operations leads, Product, and Analytics — gathering inputs, sharpening forecasts, and ensuring workforce decisions are grounded in data and aligned to organizational goals. Minimum qualifications - 5+ years of WFM experience in a scaled B2C CX organization (contact center, member services, or comparable). You've owned forecasting and capacity planning across multiple channels and queues — not just executed someone else's plan. - Experience owning demand forecasting models for scaling businesses and designing/maintaining WFM schedules across multiple roles/channels, including shrinkage modeling, shift bidding, PTO processes, and capacity planning inputs. - Track record managing intraday operations — monitoring real-time queues, adjusting staffing plans, communicating deviations, and executing mitigation tactics to protect SLAs. - Demonstrated ability to drive RCA on SL misses and cost overruns — decomposing variances into drivers and turning findings into model and operational improvements. - Ability to translate operational insights into system configuration recommendations, including routing logic, skill assignments, and WFM tool optimization to improve accuracy and workflow efficiency. - Strong analytical skills and data storytelling — you can present a clear narrative with data to operations, finance, and executive audiences. - Experience analyzing large data sets to draw insights and inform operational decisions; advanced Excel/Sheets modeling. - Self-directed: can scope the work, build the model, and drive adoption without being managed to it. - Comfortable navigating ambiguity, unknowns, and moving fast. - Operational mindset with ability to build efficient, repeatable processes. - Exceptionally strong attention to detail. - Clear verbal and written communication. Preferred qualifications - Experience forecasting across multiple workflows/channels, queues, or skill groups concurrently. - Experience with WFM platforms (NICE, Verint, Assembled, Playvox, Zendesk, or similar). - Looker or similar BI software. - Scaled CX operations and B2C industry experience. - Exposure to AI/ML approaches for forecasting optimization or anomaly detection. The base salary range for this role is $98,000 -$115,000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Role Description The Technical Triage Analyst serves as a key escalation point for Client Administrators, providing advanced technical analysis and resolution for complex support-related issues. This role focuses on accurately diagnosing issues at their source, identifying systemic and recurring problems, and driving long-term improvements through performance optimization and automation. The Technical Triage Analyst works cross-functionally to enable scalable, efficient service delivery in a healthcare IT environment. Duties and Responsibilities - Act as the primary escalation point for Client Administrators and frontline support teams for complex technical issues. - Perform in-depth technical triage to accurately diagnose root causes and ensure issues are resolved at the source, not merely remediated. - Analyze patterns, trends, and recurring issues to identify systemic problems affecting system reliability, performance, or usability. - Collaborate with Engineering, DevOps, Product, Client Relations, and other departments to coordinate resolution and prevent future incidents. - Recommend and support automation, tooling, and process improvements to reduce manual intervention and improve response times. - Monitor system behavior, logs, integrations, and data flows to proactively detect and resolve potential issues before client impact. - Create and maintain clear technical documentation, runbooks, and knowledge base articles to support scalable service delivery. - Support continuous improvement initiatives by contributing technical insights to process, platform, and workflow enhancements. - Ensure troubleshooting and resolutions align with healthcare compliance, data security, and privacy requirements. - Other duties as needed. Qualifications - Familiarity with healthcare technology platforms, workflows, and regulatory considerations (e.g., HIPAA). - Experience with logging, monitoring, or observability tools. - Exposure to automation, scripting, or workflow optimization. - Strong written and verbal communication skills, with the ability to explain technical concepts clearly. - Ability to prioritize issues effectively in a fast-paced, service-oriented environment. - Capable of working through ambiguity, prioritizing competing issues, and making sound decisions under pressure. - Ability to analyze complex data, workflows, and system interactions to identify patterns, trends, and root causes. - Diagnoses issues effectively, identifies root causes, and implements practical, timely solutions. - Partners collaboratively with stakeholders and delivers support with a service-oriented mindset. - Produces accurate, high-quality work through strong attention to detail and consistency. - Proactively identifies opportunities for continuous improvement and automation to enhance efficiency. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. - Must be able to proficiently speak, read and write in English. Information Security and Data Protection The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements - Minimum: Bachelor’s Degree in Computer Science, Health Informatics, Information Technology, or a related field. - Strong understanding of systems, applications, integrations, and data flows in SaaS or enterprise platforms. - Demonstrated ability to analyze technical problems, identify root causes, and implement durable solutions. - Familiarity with healthcare technology platforms, workflows, and regulatory considerations (e.g., HIPAA). Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision. - 401(k) matching. - Paid vacation. - Tuition reimbursement.

Role Description Supports freight movement by coordinating load assignments and monitoring shipment progress across active transportation routes. This role ensures dispatch accuracy and consistent communication between logistics partners and carriers. Responsibilities - Coordinate freight load assignments - Monitor shipment tracking updates - Maintain dispatch documentation - Communicate route and delivery changes - Support operational workflow accuracy Qualifications - Strong communication skills - Basic computer proficiency - Organized and detail-focused - Ability to follow structured procedures - Experience optional Work Environment Structured logistics setting involving dispatch systems, shipment tracking, and ongoing operational communication. Communication Notice (TCR Compliance) By applying, candidates may receive job-related updates and operational messages regarding scheduling and dispatch activities. Communication is strictly work-related, and opt-out is available at any time.