• Manage projects for the installation and integration of F5 security as a service solution for Fortune 500 and Global 1000 companies. • Proactively anticipates customer needs and facilitates project success. • Act as the primary representative between our customers and F5. • Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements. • Develop models for resource planning and consumption as well as key performance metrics for project/program success. • Communicate effectively; organize and juggle priorities; solve problems and make decisions; build teams and relationships.

• Support enterprise customers implementing Red Hat Ansible Automated Platform solutions • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Specialize in Ansible Automation Platform, providing expertise on its implementation and use • Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams • Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage • Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc. • Provide strategic advice and guidance on current and future Red Hat products and solutions • Manage customer cases, maintaining clear and concise documentation • Collaborate with engineering, R&D, product management, and technical support teams • Create and maintain technical documentation for issue resolution and knowledge sharing • Manage and grow customer relationships through attentive, relationship-based support • Visit customer sites as needed and ensure exceptional service experience

• Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation. • Drive stability and growth within your book of business that increases your customer’s revenue, drives customer retention, and improves NPS. • Be a technical resource that helps maintain and optimize your customer’s technical ecosystem. • Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success. • Develop and maintain Technical account level Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with third party solutions and applications. • Provide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents. • Work closely with internal Support teams for case oversight and management, ensuring your client’s cases are aligned in accordance with your client's priorities. • Draw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem. • Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap. • Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth. • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. • Evaluate your client’s technology environment and recommend apps, integrations, features and partners aligned to your client’s business objectives. • Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution.

Technical Account Manager Location: Marietta GA USA - 1955 W Oak Circle Full time job requisition id REQ-1000047757 Technical Account Manager Hybrid in Marietta, GA Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: Technical Account Managers (TAMs) are responsible for enhancing the relationship, growth, and issue resolution between the customer and CribMaster. TAM’s are the customer liaison for all post sales activities within CribMaster for their assigned accounts. A deep knowledge of CribMaster’s software and hardware offerings is required. TAM’s also facilitate critical projects such as hardware conversions and large-scale upgrades at multiple sites. They must have a can-do attitude and be a self-starter. You'll get to: - Technical Support Case Reviews (Weekly Calls) - Review defects and enhancements with team. Regularly scheduled time with customer helpdesk to understand Customer processes, needs, and close support gaps with CribMaster. - Technical Services - Awareness of all professional services, implementations, and projects that are contracted through CM by customer. Serve as an escalation point on for Technical Services. Act as lead for large customer projects when required. - Customer Success and Sales - Weekly call with Customer Account Manager\Sales Manager to review planned shipments, current orders and any related order management or processing issues. - Production - Single point of contact for all production issues. TAM will ensure that Quality Cases and or RMAs are created when necessary and represent issues with CribMaster’s Quality Team and Production Management Teams. - Development - “Voice of Customer” To ensure that all customer defects and enhancement requirements are understood for development. The TAM provides progress of customer’s defects and enhancements to the customer team. - Manage Customer Scorecard- Manage scorecard of internal processes at CribMaster and implement continuous improvement action plans to advance CribMaster\Customer relationships. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: - Bachelor’s Degree or equivalent experience and two years of work experience. - Demonstrated ability to troubleshoot software and hardware over the phone, or via e-mail. - Grasp technical software and hardware concepts and learn quickly. - Experience and ability to work on his/her own without direct supervision - Be able to make independent decisions on best way to solve problems for end users. - Have outstanding customer relationship experience and skills - Communicate effectively, explaining things in a logical manner, maintaining a professional demeanor. Desired Skills & Experience - Experience with SQL, Access, MSSQL, and Excel. - Familiarity with manufacturing and inventory a plus. - Working experience with Salesforce. - Understand how CribMaster or inventory management software is used in a manufacturing environment. The Details: You’ll receive a competitive salary and a great benefits plan, including: - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. - Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our digital learning portal. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. - Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-JA1 #LI-Hybrid We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.