• Leadership and development of a team of Customer Success Managers and Key Account Managers • Driving customer retention, expansion, and overall satisfaction across B2B accounts • Establishing and improving KPIs aligned to business outcomes • Designing scalable processes for onboarding, engagement, and lifecycle management • Performance management, hiring, and coaching of team members • Identifying opportunities to introduce AI-driven customer service tools and automation • Acting as the voice of the customer internally to influence product and commercial decisions

• Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices. • Inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform. • Tie adoption health to renewal and ensure that value is being delivered. You will be expected to forecast your upcoming renewals whilst managing the process from start to finish. • Partner with Sales to identify expansion opportunities and ensure we realize the expansion sales potential within your portfolio. • Establish “trusted advisor” relationships with the executive stakeholders and technical teams on the customer side while working seamlessly with our account team to extend Illumio’s reputation and position as a vendor. • Establish, confirm, and document the “definition of success” with the customers executive sponsors through quarterly ‘Executive Business Reviews’. • Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products to meet their desired outcomes. • Monitor the Adoption Health across all accounts within your portfolio. • Marshall the support of our cross-functional organization to successfully onboard a customer quickly and with the highest quality possible. • Identify product or feature gaps, coordinate responses and timelines with the Illumio product team and successfully orchestrate their delivery. • Capture and document Customer Use Cases, value stories, and other useful information to help contribute to, and increase the depth of our Customer Success repository.

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You’ll Do As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success. In this role you will: - Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes. - Build deep partnerships with district leaders and educators to promote engagement and awareness. - Analyze data to uncover insights and craft strategies that maximize student learning impact. - Collaborate with internal teams to secure renewals and identify growth opportunities. - Advocate for customers by sharing feedback that shapes future products and services. Who You Are - You have a bachelor’s degree and 5+ years of experience in education technology or customer success. - You are passionate about improving education and driving positive change. - You have strong communication skills and can engage effectively at all levels of a district. - You are skilled in analyzing data and making strategic recommendations. - You have a deep understanding of curriculum, instruction, and educational trends. - You are proactive, adaptable, and thrive in a fast-paced environment. - You are collaborative and committed to fostering inclusion. - You are willing to travel up to 65%. - You are willing to take on evolving responsibilities based on business needs. Job Application Deadline: April 22, 2026 Pay range for this role: $85,000—$95,000 USD At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate. We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life. Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com. As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling. Edmentum’s notice regarding the collection of personal information from interested candidates is available here

About the Job We are seeking a Project Coordinator- Customer Success (Logistics SaaS) to lead and deliver projects that directly impact our existing and onboarded customers. This role sits at the intersection of Customer Success, Customer Service, Operations, Product, and Engineering, ensuring seamless execution of initiatives that improve customer experience, retention, and operational efficiency. The ideal candidate has strong experience managing projects in a SaaS environment, particularly those supporting customer-facing teams, process improvements, and system enhancements. A solid understanding of logistics or supply chain operations is highly preferred, along with the ability to translate customer and operational needs into clear, actionable project requirements. You will be responsible for managing scope, timelines, dependencies, and risks while driving alignment across stakeholders. This role requires excellent communication skills, a customer-first mindset, and hands-on experience with modern project management tools and Agile or hybrid methodologies. Experience - 3+ years of experience in a Project coordinator or similar role - Experience supporting Customer Service, Customer Success, or Account Management teams in a SaaS environment - Experience managing projects impacting existing/onboarded customers, including process improvements and system enhancements - Experience working cross-functionally with Customer Service, Operations, Product, and Engineering teams Preferred Industry Knowledge - Working knowledge of logistics, freight, trucking, or supply chain operations - Familiarity with logistics, SaaS platforms, and customer service workflows Education - Bachelor's degree in Business, Information Technology, Computer Science, or Engineering Project Management Skills - Ability to manage project scope, timelines, priorities, risks, and dependencies - Experience with Agile or hybrid project management methodologies - Proficiency with project management tools (Jira, Asana, ClickUp, Monday, or similar) - Strong documentation and reporting skills Technical & Systems Knowledge - Understanding of SaaS platforms, internal tools, and system integrations - Experience with CRM, ticketing, or customer support systems - Ability to translate customer service and operational needs into clear project requirements Communication & Customer Focus - Strong written and verbal communication skills - Ability to collaborate closely with frontline customer service teams - Experience leading meetings, managing stakeholders, and driving alignment - Strong customer-first mindset focused on retention and service quality Location: Lahore | Remote Role Type: Full-Time About TekHQS TekHQS is a global technology solutions provider headquartered in Lake Forest, California, with an offshore development center in Lahore, Pakistan. We specialize in: - Web & Mobile Application Development (Web 2.0) - Web 3.0 Solutions (Blockchain, Crypto) - AI/ML Engineering - IoT Development - ERP Implementations (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365 Business Central) We deliver high-performance digital solutions for clients across the USA, Europe, Asia, and the Middle East. TekHQS fosters a culture of innovation, technical excellence, and collaboration, empowering engineers to tackle complex problems at scale.