• Build trusted relationships with investment and wealth management clients to drive adoption, satisfaction, and long-term partnership • Guide customers through onboarding and implementation readiness to accelerate time-to-value • Develop and execute strategic account plans aligned to client business objectives and measurable outcomes • Drive product adoption through training, enablement sessions, and ongoing strategic guidance • Identify and advance expansion opportunities through increased platform utilization and cross-functional alignment • Manage renewals and retention strategies while maintaining strong customer sentiment and engagement • Partner with Sales, Product, Support, and Customer Experience teams to resolve issues and remove adoption barriers • Advocate for customer needs by translating feedback into actionable insights for internal teams • Enable customer advocacy through references, case studies, and community engagement • Build executive and end-user relationships to deepen strategic alignment and long-term value • Leverage data and AI-enabled tools to monitor health, analyze trends, and proactively mitigate risk • Collaborate with teammates to share knowledge and continuously improve processes and workflows • Take ownership of customer outcomes while demonstrating resilience and a growth mindset • Exemplify Ridgeline’s core values and maintain a strong security-first mindset

- Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction - Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion - Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development - Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management - Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants. - Maintain planning trackers and calendars to keep internal and external teams aligned - Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact - Maintain internal documentation, including SOPs, best practices, and planning templates - Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events - The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote-based in India, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life, from planning logistics to enhancing the participant experience. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a startup tech environment.  Please note: This is a remote contractor role (40 hours/week, 8 hours/day, invoiced monthly) based in India. Working Hours: 8 am EST - 5 pm EST; 2 pm-11 pm (GMT+1) What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.    When You Join the Team - You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.  - You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefiting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more. Responsibilities:  - Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction - Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion - Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development - Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management - Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants. - Maintain planning trackers and calendars to keep internal and external teams aligned - Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact - Maintain internal documentation, including SOPs, best practices, and planning templates - Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events - The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

Your role at DynatraceThe Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model. Role & Responsibilities: - Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning - Own renewal strategy and subsequent on time renewal of subscription(s) - Build Dynatrace brand awareness and loyalty, Defend against the competition - Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items - Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution - Coordinate account activities with sales teams for Assigned accounts within territory - Identify strategic, new business growth opportunities Leverage relationships to aid in the building of reference accounts - Act as customer advocate and liaison to become a Trusted Advisor - Travel as required (punctual) What will help you succeedMinimum Requirements: - Bachelor’s degree or equivalent work experience - Excellent verbal and written Spanish and English language skills; fluency in Portuguese highly valued - 4-5+ years relevant experience in customer success, account management, or similar field Preferred skills and experiences: - A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices - Proven expertise working with the executive level in client environments, as well as with procurement and business owners - Excellent verbal, written and interpersonal communication skills - Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition - Highly motivated, energetic and committed to getting results - Ability to develop strong relationships with the user/customer/internal communities - Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc - Act as customer advocate and liaison to become a Trusted Advisor Travel as required Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.