• The Senior Manager, Employee Service Center is someone who is both hands-on and strategic to help run the day-to-day activities of the Employee Service Center as well as implement the vision for our strategy. • This includes, but is not limited to, integrating standard processes & trends, supporting tools (Service Now, Workday, etc.), and collaborating with the Employee Service & Operations Process Team to scale the HR systems and processes required to support Zillow Group. • Lead two managers and their teams (Contact Center & Data Team) who are responsible for delivering a customer-centric approach to fielding, resolving, or routing all inbound HR-related inquiries coming from current and prospective Zillow Group employees. • Provide guidance to partners at all levels on Employee Service policies, procedures, and standard processes. • Serve as primary representative for internal and external operational audits, develop corrective action plans, and provide reporting to leadership.

• Lead the design, implementation, and execution of launch readiness plans • Develop tools for launch tracking and performance measurement • Collect, organize, and analyze launch data to identify readiness gaps • Prepare detailed reports and presentations summarizing key launch milestones • Collaborate with cross-functional teams to align launch activities with business strategies

• Develop and oversee operations for the Clinical Pharmacy Management Team • Directly manage a team of Authorization Coordinators • Ensure that Team service levels are achieved and mitigated any negative impacts • Collaborate with the leadership team to identify, recommend, develop, implement, and support the formulary management process • Provide daily, weekly and monthly updates of team performance to ensure alignment with goals and vision

• Develop and proactively implement comprehensive territory-specific sales plans to achieve business and sales goals and meet customer needs • Adopt a key account management approach focused on strategic partnerships to drive sustainable growth and maximise value • Working cross-functionally, build customized engagement plans that drive best-in-class engagements to communicate the value of BeOne’s medicine(s) • Utilise data and analytics to prioritise engagements and interactions. Understand customer channel preference, focus and behaviours and adjust style and delivery accordingly to deliver meaningful engagements with HCPs • Implement sales plans in line with marketing strategy and provide market insights to further enhance BeOne’s future focus • Educate HCPs on data relating to BeOne’s oncology product(s), clearly communicate differentiation to enable clinicians to develop confidence in prescribing • Embrace innovative and transformational ways of doing things to accomplish things that others thought were impossible • Develop a deep understanding of customer and patients’ needs through interactions and establish superior working relationships with key oncologists in assigned territory • Perform all administrative functions required of the position, including capturing customer engagements in an online CRM system • Consistently ensure operation in accordance with BeOne´s Standards of conduct and all applicable local laws and regulations.