• Investigar y resolver problemas que surgen con nuestro software en un segundo / tercer nivel • Uso de SQL Server y sentencias SQL para ayudar con la resolución de problemas • Leer e interpretar registros de errores proporcionados por el cliente y desde el paquete de software • Mantener comunicación con nuestros clientes utilizando nuestro sitio web de asistencia, teléfono, correo electrónico y pantalla compartida • Identificar y registrar errores de software para ser corregidos por nuestro equipo de desarrollo

• Support and coordinate end-to-end pre-sales and implementation projects • Ensure projects progress within defined timelines (e.g., 60–120 days) • Ensure a smooth transition from Sales to Customer Success • Identify risks early and keep projects on track • Keep the CRM and internal systems updated and accurate • Share regular updates on progress, milestones, and customer feedback • Gather insights to improve onboarding and the post-implementation experience • Work with cross-functional teams to deliver a consistent customer experience • Contribute to playbooks and continuous improvements in implementation processes • Help build scalable processes as we grow • Support customers when needed, helping to resolve issues quickly • Collaborate with the team to improve support processes and response times • Ensure a seamless, high-quality experience across all touchpoints

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community. As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to make a difference in the lives of our member. - Candidates applying to this position must reside within the state of Nebraska or immediate Omaha metro at the time of application. - Candidate must have distraction free environment in order to take back-to-back calls throughout the day and possess high speed internet. - Pay for this position is an annual salary of $42,640 - Training for this position is remote and lasts approximately 9-12 weeks long (Monday - Friday from 8:00am - 4:30pm CST). - After training is completed - all employees must be able to work any 8.5-hour shift Monday - Friday within the hours of 7:30am - 6:00pm CST. Customer Services hires for classes and we anticipated class start dates: - Summer 2026 & Fall 2026 **This is an evergreen role. Candidates will not receive immediate feedback, and applications will be reviewed as future classes are confirmed. The BCBSNE Talent Team will contact candidates whose experience aligns with upcoming needs.** What you'll do: - Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail. - Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. - Elevates sensitive customer requests when necessary. - Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance. - Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. To be considered for this position, you must have: - High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement. - Availability for training 14 to 16 weeks in length. The strongest candidates for this position will also possess: - Basic medical/dental terminology and contract interpretation is a plus. Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers. We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of paid training. The hours during training will be 8:00am to 6:00pm, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits) - Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller - Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff - Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner - Skilled in problem solving to quickly assess current state and formulate recommendations - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: - 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Health care experience Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.