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Digital Operations Platform for Drilling Contractors and Mineral Exploration Teams
Customer Success Consultant
Location
Brazil
Posted
44 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Consultant
CorePlan
• Support and coordinate end-to-end pre-sales and implementation projects • Ensure projects progress within defined timelines (e.g., 60–120 days) • Ensure a smooth transition from Sales to Customer Success • Identify risks early and keep projects on track • Keep the CRM and internal systems updated and accurate • Share regular updates on progress, milestones, and customer feedback • Gather insights to improve onboarding and the post-implementation experience • Work with cross-functional teams to deliver a consistent customer experience • Contribute to playbooks and continuous improvements in implementation processes • Help build scalable processes as we grow • Support customers when needed, helping to resolve issues quickly • Collaborate with the team to improve support processes and response times • Ensure a seamless, high-quality experience across all touchpoints
Job Requirements
- Minimum of 3 years of experience in software implementation, project management, or consulting (ideally in SaaS)
- Experience in the mining industry is a plus
- Bachelor's degree in Business Administration, Computer Science, Engineering, or related fields (preferred)
- Proven track record implementing complex software solutions
- Strong project management skills, with the ability to manage multiple implementations simultaneously
- Excellent communication and the ability to engage stakeholders at different levels
- Comfortable with technology and quick to learn new tools
- Experience working in global environments and collaborating across time zones
- Analytical mindset and strong problem-solving orientation
- Experience with CRM and project management tools
- Fluency in English and Portuguese (spoken and written)
- Spanish is highly desirable
Benefits
- Flexible working arrangements
- Opportunities for professional development
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