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Manager, Solutions Engineering
Location
United States
Posted
19 days ago
Salary
$120K - $155K / year
Seniority
Senior
Job Description
Manager, Solutions Engineering
GEOTAB
• Define, refine, and optimize team processes to ensure efficiency, consistency, and alignment with organizational goals. • Lead and facilitate team meetings, including 1:1s, planning sessions, and retrospectives, fostering a culture of continuous improvement. • Provide strategic direction, mentorship, and training opportunities, empowering team members through coaching and professional development initiatives. • Engage in team development by ensuring a collaborative and supportive environment, and by maintaining and expanding the team’s technical knowledge of the Geotab ecosystem. • Collaborate with and support employees during the performance management process, providing consistent and constructive feedback on performance, key performance areas, and career development planning. • Strategically allocate projects and resources to maximize impact, balancing workloads while optimizing team and individual contributions. • Establish and track SMART KPAs for both the team and individual contributors, ensuring alignment with department and company objectives. • Anticipate and address evolving team resourcing needs through strategic hiring and workforce planning. • Manage team budgets through cost optimization. • Provide technical leadership and assist in scoping projects, managing partner/customer requests, lead business meetings as they relate to technical solutioning and Geotab ecosystem optimization, etc. • Engage and collaborate with partners and customers to optimize their utilization of Geotab’s technology, products, and solutions, tailoring the approach to meet their specific and unique needs. • Manage project timelines and deliverables, ensuring adherence to best practices and quality standards. • Identify opportunities for innovation, leveraging technical insights to enhance solution offerings and drive business success. • Drive continuous improvement initiatives by streamlining processes to enhance efficiency, effectiveness, and overall business impact. • Build and manage strong relationships with the team, internal stakeholders, and partners/customers by understanding their needs, accurately capturing technical requirements, serving as a point of escalation for projects, and fostering partner and customer loyalty. • Communicate technical solutions effectively to both technical and non-technical audiences. • Work across functions and align with senior leadership. • Maintain a strong focus on strategic and revenue generating activities, ensuring team member efforts are impactful and align with company KPAs. • Identify opportunities to scale and enhance the team’s impact through process automation, efficiency improvements, and knowledge-sharing initiatives. • Develop, maintain and execute on annual plans to support revenue growth, resource availability, technical solutioning, that align with company goals, industry trends and general best practices. • Determine team strategy in conjunction with the department leader(s).
Job Requirements
- 5 - 8 years of work experience, ideally in Solutions Engineering, Sales Engineering, Business Development, Technical Account Management, or Engineering Support.
- 3 - 5 years of required leadership experience.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Equivalent combination of education and/or work experience in related field may be substituted.
- Technical experience with the Geotab Product suite and ecosystem.
- Experience with SQL, Google BigQuery, and Superset dashboard creation, software development including Geotab’s SDK and API integrations, and familiarity with programming languages such as Python.
- Experience with hardware-level communications and integrations is an asset.
- Technical competence using business software programs, including Google Suite (Sheets, Docs, Slides).
- Experience as a people leader, developing and managing teams or people.
- Successfully coached and developed employees.
- A strong team player who can engage with all organizational levels.
- Impeccable written and verbal communication skills, including comfort with delivering presentations and training.
- Ability to document technology solutions in precise detail while also summarizing them succinctly.
- Outstanding presentation, facilitation, and customer-focus skills (both in person and over web conference).
- Demonstrates strong project management, analytical, and problem-solving skills by understanding business requirements, developing effective solutions, and managing projects to successful completion.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
- Has a strategic mindset, a keen sense of priorities, and the ability to pivot as the landscape changes.
- Ability to stay relevant to technology and adapt to growing technological and market demands.
Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
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