Arpio logo
Arpio

Disaster Recovery Built for AWS

Senior Customer Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 11-50Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

19 days ago

Salary

0

Seniority

Senior

Bachelor Degree10 yrs expEnglishAWSAzureCloudDNSKubernetes

Job Description

Senior Customer Solutions Engineer

Arpio

• Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testing • Improve customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics. • Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure, so as to provide clear and proactive technical guidance to ensure success. • Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements. • Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering, networking, and resilience strategies to deliver timely and organized solutions for customers. • Serve as a technical voice of the customer in the product engineering lifecycle. • Identify and document product gaps to promote customer retention and satisfaction. • Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority. • Assist with technical troubleshooting and escalations of reported issues promptly and persistently. • Contribute to the Arpio customer base through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices. • This role may require occasional travel to attend meetings with customers, conferences, and other industry events.

Job Requirements

  • 10+ years of experience in a technical, customer-facing role at companies in similar spaces, with a demonstrated track record of success
  • Deep cloud expertise, with knowledge of how to set up and deploy common environments
  • Microsoft Certified: Azure Solutions Architect Expert or equivalent experience
  • Working knowledge of Active Directory
  • Working knowledge of Kubernetes/EKS
  • Experience configuring & troubleshooting cloud and hybrid networking technologies; ability to dive into details around common topics such as DNS, routing, and connectivity
  • Passion for collaborating with customers to understand their use case
  • Skilled at getting to the core of a customer problem and developing the best solution to meet their needs
  • Strong communication skills with an ability to meet customers at their technical level, taking complex concepts and making them easily understood
  • Comfort with the fast-paced, ambiguous nature of an early stage company
  • US resident

Benefits

  • Fully employer-paid health benefits; 75% employer-paid dental, vision, and life insurance; 75% employer coverage for dependents
  • For fully remote employees a $125 home office stipend or company-subsidized co-working membership
  • Unlimited PTO
  • Small, collaborative team environment
  • Opportunity to work on the cutting edge of cloud technology

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