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GEOTAB logo
GEOTAB

The world’s #1 telematics provider, committed to advancing technology, empowering businesses and making the roads safer!

Solutions Engineer – Post Sales

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

19 days ago

Salary

$83K - $105K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishIoTJavaPythonSQL

Job Description

Solutions Engineer – Post Sales

GEOTAB

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. • Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs. • Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. • Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience. • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. • Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. • Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. • Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. • Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.

Job Requirements

  • 3 - 5 years of experience in Solutions Engineering, Sales Engineering, Engineering Support, or Software Development.
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
  • Equivalent combination of education and/or work experience in related field may be substituted.
  • Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
  • Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.
  • Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations is a benefit.
  • Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset.
  • Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred.
  • Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
  • Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
  • Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
  • A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.
  • Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.
  • Ability to utilize market trends and a desire to drive revenue growth.
  • Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.
  • Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.

Benefits

  • Flex working arrangements
  • Home office reimbursement program
  • Baby bonus & parental leave top up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Competitive medical and dental benefits
  • Retirement savings program

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