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NICE

Make experiences flow.

Forward Deployed Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

85 days ago

Salary

0

Seniority

Senior

Job Description

Forward Deployed Engineer

NICE

• Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels. • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities. • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization. • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems. • Create reusable components and frameworks that accelerate development of new AI agent capabilities.

Job Requirements

  • Experience with AI and Agent Systems including Large Language Models, prompt engineering, agent orchestration frameworks, retrieval-augmented knowledge systems, and conversational AI architecture.
  • Full Stack Development skills including backend services and APIs, web and conversational interfaces, integration layers, and data pipelines.
  • Familiarity with enterprise integrations using REST APIs and microservices, CRM and business system integrations, knowledge systems and data stores, and identity and access management.

Benefits

  • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
  • Every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

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