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Stonewater

Our mission is to deliver good quality affordable homes to people who need them most.

Resolution Administrator

AdministrationAdministrationFull TimeRemoteSeniorTeam 501-1,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

87 days ago

Salary

£26.2K / year

Seniority

Senior

High SchoolEnglish

Job Description

Resolution Administrator

Stonewater

• Speak with customers who want to make a complaint, listening carefully and responding with empathy • Resolve straightforward issues at the earliest opportunity where possible • Accurately log, acknowledge and maintain complaint records in line with team processes • Gather information and evidence to support investigations and Housing Ombudsman cases • Support the Resolution Team in monitoring actions and closing complaints appropriately • Apply internal policies, including the Complaint Handling Code and compensation policy, to support fair outcomes • Communicate clearly and professionally with customers and colleagues • Work collaboratively across teams to follow up on actions and help resolve issues • Contribute to a customer-first approach in all aspects of your work

Job Requirements

  • Experience in a customer service or complaints environment (housing experience is desirable)
  • Awareness of, or willingness to learn, the Complaint Handling Code
  • Strong communication skills, with the ability to handle sensitive situations professionally
  • Good organisational and administrative skills, with strong attention to detail
  • Confidence using IT systems, including case management tools
  • A collaborative approach and commitment to equality, diversity and inclusion

Benefits

  • None specified

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The State of Georgia, otherwise known as the "Peach State" or the "Empire State of the South," was the fourth American territory inducted into the United States

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