Role Description As a Customer Sales Specialist (CSS-1), you will join Cardinal’s internal Centralized Services team to provide advanced leasing support to our student, conventional, and affordable communities. Your primary responsibilities will include: - Responding to or sending inbound/outbound phone, email, and SMS inquiries from prospective residents. - Guiding applicants and guarantors to a completed application and lease. - Working closely with onsite leasing team members at contracted communities to provide consistent, expectation-exceeding customer service. Essential Responsibilities - Operate in Cardinal Group’s contact center platform and industry-leading property management systems. - Effectively communicate community features and benefits to potential customers. - Qualify leads and identify customer needs to tailor sales presentations. - Handle customer inquiries and resolve issues professionally and efficiently. - Meet and exceed daily, weekly, and monthly sales targets. - Accurately record customer information and sales data in our CRM system. - Collaborate with onsite teams and the Portfolio Sales and Marketing Manager. - Partner with onsite team members to learn each assigned community's selling points and brand identity. - Adopt and utilize Artificial Intelligence (AI) tools for outstanding customer service. - Manage inbound communication with a focus on driving urgency and building value. - Deploy strategic outbound communication efforts to increase scheduled tours and lease conversions. - Discover opportunities to cross-sell other Cardinal communities. - Produce and administer accurate reports on leasing performance. - Consistently meet expected Key Performance Indicator (KPI) targets. - Identify strategic opportunities for department growth and innovation. - Research and prepare reports, memos, letters, and other documents as directed. - Adhere to legal and audit requirements for fair housing regulations. - Display Cardinal Group’s dedication to professionalism and service. - Complete CardinalU and other internal skill-building training as required. Qualifications - 1-2 years of customer service and sales experience. - 1-2 years of property management experience preferred. - High School Diploma or equivalent required. - Demonstrated ability to master evolving technological resources, including AI tools. - Elite communication and interpersonal skills. - Service-focused while creating memorable experiences. - Knowledge of Yardi / Rent Cafe / Entrata / Knock / Realpage is preferred. - Moderate/High-level understanding of Microsoft and Google Office Suite. - Available to work evenings and weekends. - Ability to embody the Cardinal Culture and Cardinal Core Values. Work Environment / Physical Demands The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Primarily work in an office environment with frequent exposure to outside elements. - Regularly required to use hands to finger, type, handle, or feel and talk or hear. - Must regularly stand, walk, reach with hands and arms, and climb, stoop, or squat. - Must be able to physically access all exterior and interior parts of the property. - Must be able to work inside and outside in all weather conditions. - Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. - Routine local travel may be required. - Overnight travel may be required for company functions and training.

• Leads the Trackman Range sales efforts in the defined territory • Personally, closes TM Range deals with large golf driving ranges and golf facilities • Handles the full sales cycle: lead finding, product presentation, contract negotiation, installation coordination, marketing support during the opening phase, performance monitoring, and collecting customer feedback • Understands the industry landscape, key players, and industry dynamics, allowing to identify partnership opportunities • Continuously improves Trackman’s sales approach through the creation of a strong reference list, convincing case studies, and solid ROI cases • Works with the Trackman sales team to identify the right leads • Delivers on annually set sales targets • Provides well thought-through and structured market feedback towards the Trackman Range Product Owner and HQ development teams • Prepares reports by collecting, analyzing, and summarizing key sales information and ensuring that the CRM system properly reflects the opportunity pipeline

• Develop and execute a partner sales strategy tailored to the Central European region, aligning closely with the Worldwide Channel & Alliances Sales Plan • Cultivate and nurture a robust network of strategic partners and influencers across Central Europe, fostering trust and alignment with our innovative solutions • Lead and mentor a diverse team, providing guidance, support, and talent development initiatives to drive high-impact partner outcomes • Collaborate with sales leadership and functional groups to refine regional strategy, lead marketing initiatives, and deliver comprehensive partnership training • Provide actionable market insights and competitor analysis to leadership while ensuring effective communication through regular progress updates and KPIs

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Regional Director to join our Commercial Sales team. This is a hybrid role based in Madrid, reporting to the RVP Sales. As the Regional Director for Commercial Sales, you will be responsible for a team of Account Executives in Spain and Italy, selling to accounts up to 5,000 employees. What you’ll do (Role Expectations) - Recruit, hire, and develop world-class sales talent while fostering a culture that embraces DE&I - Solve customer pain points through Zscaler's unique value proposition - Accurately forecast business monthly, quarterly, and yearly while building development plans for each sales representative - Collaborate with Product Marketing, Product Management, Demand Generation, and other key functional roles - Act as executive sponsor for key partners to create joint plans, generate pipeline, and drive opportunities to closure Who You Are (Success Profile) - You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution. - You are a high-trust collaborator. You are ambitious for the team, embracing a challenge culture by giving and receiving feedback with clarity and respect. - You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. - You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that inspires your team to stay focused on the solution. - You operate with urgency. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We’re Looking for (Minimum Qualifications) - 2+ years of experience leading successful sales teams in the software or security industry - Proven track record of over-achieving against sales targets - Experience working with partners such as VARs and distribution - Demonstrated experience hiring high-performing sales talent - Experience selling to Commercial accounts (up to 5,000 employees) in Spain and Italy What Will Make You Stand Out (Preferred Qualifications) - Deep understanding of the bigger picture, customer goals, and how technology can facilitate business transformation - Proficiency in strategic sales planning with experience closing net new logos #LI-Hybrid #LI-FO1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.