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Principal Product Manager
Location
United States
Posted
21 days ago
Salary
$220K - $250K / year
Seniority
Lead
Job Description
Principal Product Manager
BetterHelp
• Maintain & enhance existing clinical documentation & tooling features to aid ease of use of the platform & drive therapist productivity • Ensure a high quality of care by improving & enhancing AI capabilities for clinical documentation, clinical quality & client outcomes. • Work cross functionally with other PMs to support marketplace engagement • Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality • Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit. • Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data. • Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness. • Partner with the design team, create a user experience that is both delightful and effective. • Perform UAT and functional QA to make sure we're launching only good stuff! • Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively. • Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements. • Participate in setting the strategy and long-term direction for the organization. • Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders. • Own KPI's and be obsessed about them. • In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate
Job Requirements
- Minimum 7 years of experience in a product role at a B2C company.
- Proven success through measurable impact and increasing responsibilities.
- Experience launching generative AI powered features and products
- Growth and experiments driven mindset with a proven ability to execute and deliver results.
- Basic SQL knowledge to navigate and utilize BI tools effectively.
- Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
- Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
- Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
- Great eye for UX and understanding of its related metrics.
- Excellent organizational and leadership skills, strong attention to detail, able to work independently.
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
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Role Description QCSS Health is seeking an experienced Product Manager to join our team. The Product Manager will drive the development and execution of QCSS Health's product strategy, working closely with cross-functional teams including engineering, marketing, and sales. You will lead the product lifecycle from ideation through launch and beyond, ensuring our products meet the highest standards of quality and effectiveness. In this role, you will be responsible for: - Developing go-to-market strategies. - Crafting compelling messaging. - Owning the end-to-end implementation lifecycle through configuration, launch, and post-implementation optimization. The ideal candidate will have a strong background in both product and healthcare industry. Responsibilities - Own the product strategy and roadmap for implementing QCSS Health solutions in new markets and for new customers within existing markets. - Lead the product vision, strategy, and roadmap for new and existing MLTSS healthcare products. - Partner closely with sales, implementation, engineering, and customer success teams to ensure successful, on-time deployments that meet customer and regulatory requirements. - Develop and execute go-to-market strategies for new and existing healthcare products. - Define product positioning, value propositions, and key messaging that resonate with our target audience. - Prioritize product features based on business impact, technical feasibility, and customer needs. - Identify opportunities to standardize, streamline, and scale product configuration across markets and customers. - Develop detailed product requirements and work with the development team to ensure timely delivery. - Work to gather customer feedback and insights to inform marketing strategies and product development. - Work closely with leadership and other departments to align product strategies with overall company objectives. Qualifications - 5+ years of product management experience, preferably within the healthcare or health tech sector. - Proven track record of managing all aspects of a successful product throughout its lifecycle. - Strong understanding of healthcare technology and regulatory requirements (HIPAA, etc.). - Exceptional leadership, communication, and project management skills. - Ability to work effectively in a fast-paced, agile environment. - Detail-oriented, self-starter with a strong work ethic and desire to learn and take on new responsibilities. Location/Travel - Position is available remotely. - QCSS is headquartered in Cambridge, MA. - Travel may be required to organize, execute, and attend in-person events and periodic in-person company meetings. Hiring Process - The initial screen will be a 30-minute video call. - The first interview will be a 60-minute video call. - The final interview will include presentation of an exercise and be a 90-minute video call. - The final step of the process will be a reference check. Background Checks/Federal HealthCare Program Exclusion Lists Screening Candidates for this position will be required to undergo a pre-employment background check. All QCSS employees are subject to annual screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs. The Company's pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state and local laws. Equal Opportunity Employer QCSS is an Equal Opportunity Employer and strongly supports diversity in the workforce. Company Description At QCSS Health, we are laser-focused on simplifying the complexities of MLTSS service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes. Our Mission: - To seamlessly integrate domain expertise with technology solutions to make Managed Long Term Services and Supports more successful. - We are dedicated to enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value-based healthcare system. Our Core Values: - Simplifying Complexity - We know managing cost-effective MLTSS programs can be difficult, but it doesn't have to be. Our guiding principle is to develop innovative, easy-to-use solutions, designed specifically to meet the unique challenges of running MLTSS programs. - Member-Centric Excellence - We empower MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do. - Trust is at our Core - We foster trust by leading with integrity, ethics, and the reliability of our technology. Transparency, genuine listening, and unwavering dedication to fulfilling our commitments are fundamental to how we cultivate strong and meaningful relationships.



