Service Desk Technician I

Location

United States

Posted

23 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Service Desk Technician I

iT1

Role Description The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. - Provides support via phone, e-mail and chat to employees of corporate clients. - Assists users in troubleshooting Outlook. - Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). - Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). - Provides support for mobile devices including configuration and email sync. - Handles 50-60 issues per day efficiently and appropriately. - Maintains regular and punctual attendance. - Utilizes Active Directory database to reset network passwords. - Assists users in adding and changing network printers. - Provides technical support for VPN connectivity issues. - Controls user’s computers utilizing remote access tools. - Troubleshoots remote access connectivity problems. - Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with client service expectations. Qualifications - 1-3 years’ experience in call center or service desk environment. - Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11. - Office 365 Support. - User creations/terminations (tasks/requests). - End-user self-service tools. - Cloud support – multiple device data syncing. - AutoTask or other ticketing systems. - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. - Effective troubleshooting and documentation skills. - Experience navigating a knowledgebase. - Proficient use of Microsoft Office applications. - IT troubleshooting. - Strong organization, time management, and prioritizing skills. - Completed High School Diploma/GED. Requirements - Strong technical and client interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills. - Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. - Excellent oral, written, technical, and business communication skills. - Ability to multi-task and work in fast paced environment. Physical Demands - Sit at a computer for 8 hours per day. - Keyboarding for 8 hours per day. - Near Vision (working with small objects or reading small print). - Speaking (communicating information to clients / coworkers). - Hearing Requirements (In person speech, telephone, other sounds). Benefits - Health Insurance, Vision, Dental, and Life Insurance. - Paid Vacation, Paid Holidays. - 401K Plan with company match (eligible after 1 year of employment). - In-house fitness center.

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