• You are the central point of contact for all operational topics and projects that need to be resolved across departments. • You are responsible for managing and optimizing our tools and integrations such as HubSpot, Notion, Zapier, Aircall, and Slack, ensuring seamless integration and usage. • You manage onboarding and offboarding processes, administer access and permissions, and ensure a high level of security across our tool landscape. • You take on operational project management for cross-functional initiatives: from planning and prioritization, through coordination with teams, to implementation, success measurement, and continuous optimization. • You work in a data-driven way, regularly analyzing metrics and processes to identify bottlenecks and optimization opportunities. • You support technical and strategic special projects—particularly in the area of artificial intelligence (e.g., AI-based telephony, building and optimizing internal "AI agents").

• Coordinar y anticipar requerimientos operativos de proyectos sociales en terreno • Gestionar compras, proveedores y seguimiento de pedidos • Administrar inventario de insumos clínicos y materiales operativos • Coordinar armado, traslado y retorno de materiales y equipamiento • Velar por el correcto uso, mantención y disponibilidad del equipamiento clínico • Ejecutar y asegurar procesos básicos de esterilización y control de material clínico cuando sea necesario • Apoyar a equipos en terreno, reforzando protocolos y estándares operativos • Identificar riesgos operativos y proponer mejoras en la operación

Role Description - Define and maintain the standard service delivery models for all BH sub-segments, ensuring they align with current market dynamics and payer trends. - Lead the functional design of BH outsourcing and consulting engagements, ensuring that proposed solutions are operationally viable and clinically compliant. - Act as the lead SME for strategic pitches and RFP responses, defining the value proposition and ROI models for prospective clients. - Develop and govern the "Master Playbook" for BH operations, including standardized clinical workflows, documentation requirements, and quality benchmarks. - Design functional standards for BH-specific revenue cycle challenges, including prior authorization protocols and reimbursement logic for multi-state mandates. - Establish the KPIs and clinical metrics used across the organization to monitor the "health" of behavioral health engagements. - Advise on and approve the functional requirements for BH platforms (EHR, Telehealth, AI-tools), ensuring technology enables rather than hinders clinical workflows. - Lead cross-functional initiatives to integrate virtual-first care models and patient engagement automation into existing delivery structures. - Lead "Train-the-Trainer" initiatives to scale BH expertise across delivery teams; serve as the final authority on complex regulatory questions (e.g., parity laws, HIPAA). - Curate and produce organizational white papers and presentations to establish the firm as a premier authority in the BH space. Qualifications - Strong analytical, critical thinking, and problem-solving capabilities. - Ability to collect, research, and synthesize complex and diverse information. - Excellent written, verbal and presentation skills. - Ability to build and maintain trust-based relationships with internal and external stakeholders. - Strong customer service orientation with a professional demeanor. - Demonstrated leadership and mentoring capabilities. - Able to prioritize and multi-task effectively in a complex, fast-paced environment. - Self-motivated with the ability to set goals, meet deadlines, and lead cross-functional initiatives. - Positive, adaptable, and able to support team decisions and organizational goals. Requirements - None. Work Environment - This job operates in a remote home office environment. - This role routinely uses standard office equipment such as computers and phones. Physical Demands - The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. - The employee must occasionally lift or move up to 25 pounds. - Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Position Type/Expected Hours of Work - This is a full-time position. - Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. - This position occasionally requires long hours and weekend work. Travel - Minimal travel up to 5%. Company Description Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. - The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. - Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. - For more information, visit www.omegahms.com. AAP/EEO Statement Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories. Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com.

• The Operations Associate ensures smooth daily operations by managing scheduling, resource coordination, and supplier relationships. • This role focuses on maintaining service quality, supporting cleaner onboarding and performance, and optimising workflows to enhance guest satisfaction and drive business success. • Cleaner Hiring & Performance – Recruit, onboard, and integrate cleaners. Monitor performance, provide feedback, and take action on underperformance through training or deactivation. • Scheduling & Coordination – Manage cleaning and maintenance schedules, including linen deliveries. Ensure smooth communication with external service providers. • Supplier Management – Source, onboard, and maintain strong relationships with suppliers to guarantee service quality and reliability. • Operational Support – Handle inbound requests, coordinate tasks with cleaners and suppliers, and manage payments and invoices. Continuously improve processes to enhance efficiency and guest satisfaction.