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PMO Manager
Location
United Kingdom
Posted
35 days ago
Salary
0
Seniority
Lead
Job Description
PMO Manager
Cority
• Own the consolidated revenue forecast for your portfolio, ensuring accuracy is maintained and reported to Finance and the VP of Professional Services on a monthly basis. • Monitor and actively manage team chargeable utilisation across your portfolio, intervening early where individuals or the team as a whole are trending below target. • Ensure resource bookings in the PSA platform are maintained accurately across all in-flight projects within your portfolio, as the primary driver of the PS revenue forecast. • Identify and address revenue risk proactively, including margin erosion, scope creep, and forecast slippage, escalating to the VP of Professional Services where required. • Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services. • Define, implement, and drive adoption of project management standards, governance frameworks, and best practices. • Build a culture of open communication, continuous improvement, and knowledge sharing across the team. • Hold the team to a high standard of customer focus, with proactive problem-solving and strong delivery outcomes. • Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success. • Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction. • Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues. • Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health. • Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimise revenue leakage, margin erosion, or customer dissatisfaction. • Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions. • Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed. • Standardise and refine delivery methodologies for SaaS implementations and consulting engagements to ensure consistency and quality across the portfolio. • Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency. • Lead resource planning and project staffing across your portfolio, ensuring adequate capacity, balanced workloads, and that incoming projects are resourced ahead of go-live. • Develop and maintain systems for tracking key projects and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting. • Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes. • Partner with Sales, Finance, Product and Engineering to support project delivery and key operational processes.
Job Requirements
- Bachelor’s degree in business, project management, engineering, or a related field is required.
- An MBA or advanced certification in Project Management is highly desirable.
- 10+ years of proven experience delivering enterprise software solutions with a strong track record in project and team management.
- 3+ years in leadership roles, including managing remote team members across multiple time zones.
- Proficiency in Microsoft Office and PSA platforms (such as NetSuite OpenAir, Certinia, or equivalent), with demonstrable experience managing resource bookings and revenue forecasting within a PSA environment.
- Demonstrated experience owning a revenue forecast within a Professional Services or PMO context.
- Experience creating and reviewing Statements of Work (SOWs).
Benefits
- An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture
- We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance
- Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)
- Annual fitness allowance
- Mental health support provided through access to Calm Premium meditation app and access to Talkspace
- Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs
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Telephonic Case Manager
EnlyteAt Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Role Description This is a full-time, remote position. New Jersey RN or LPN license required. Join our compassionate team and help make a positive difference in an injured person’s life. As a Telephonic Case Manager, you will work closely with: - Treating physicians/providers - Employers - Customers - Legal representatives - The injured/disabled person Your responsibilities will include: - Demonstrating knowledge, skills, and competency in the application of case management standards of practice. - Using advanced knowledge of types of injury, medications, comorbidities, treatment options, treatment alternatives, and knowledge of job duties to advise on a treatment plan. - Interviewing disabled persons to assess overall recovery, including whether injuries or conditions are occupational or non-occupational. - Collaborating with treating physicians/providers and utilizing available resources to help create and implement treatment plans tailored to an individual patient. - Working with employers and physicians to modify job duties where practical to facilitate early return to work. - Evaluating and modifying case goals based on injured/disabled person’s improvement and treatment effectiveness. - Independently managing workload, including prioritizing cases and deciding how best to manage cases effectively. - Completing other duties, such as preparing status updates for submittal to customers, assisting in training/orientation of new staff as requested, and other duties as assigned. Qualifications - Education: Associates Degree or Bachelor’s Degree in Nursing or related field. - Experience: 2+ years clinical practice preferred. Workers’ compensation-related experience preferred. - Skills: - Ability to advocate recommendations effectively with physicians/providers, employers, and customers. - Ability to work independently. - Knowledge of basic computer skills including Excel, Word, and Outlook Email. - Proficient grammar, sentence structure, and written communication skills. - Certifications, Licenses, Registrations: Active New Jersey Registered Nurse (RN) license required. Must be in good standing. - Internet: Must have reliable internet. Benefits - Full and comprehensive benefits program. - 24 days of paid vacation/holidays in your first year plus sick days. - Home office equipment including laptop and desktop monitor. - Mileage and travel reimbursement. - Employee Assistance and Referral Program. - Hands-on workers’ compensation case management training. - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k) and Tuition Reimbursement. - Compensation ranges from $61,000 - $72,000 annually, based on skills, experience, and education.
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