• Provide daily administrative and programmatic support to the National Science Foundation to facilitate the peer review process. • Work closely with assigned NSF Program Director/s to identify technical and commercial experts to participate on scientific review panels and provide feedback on grant proposals. • Enter key data into NSF systems, create and manage all supporting documents for assigned review panels. • Assist Program Director/s by reviewing proposal budgets and drafting the ‘review analysis required to support the eventual NSF award or decline decision for each proposal. • Provide other administrative and technical services to the client upon request, including maintaining tracking spreadsheets and calendars, conducting data analysis, preparing reports and presentations. • Plan and support small and medium sized meetings. • Correspond with grantees and reviewers via email and telephone regarding all aspects of the review process and grants management.

Role Description We're hiring Postdoctoral Psychology Fellows (Ph.D/Psy.D) to conduct autism assessments for adults via telehealth. You'll join a team dedicated to creating affordable, accessible diagnostic services while helping to shape best practices in adult autism assessment. This is a full-time, salaried W2 position designed for psychologists who have completed their doctoral degree and are actively accruing supervised hours toward independent licensure. You'll do meaningful clinical work, earn a competitive salary, and build your hours in a structured, supportive environment. What You'll Do - Conduct comprehensive autism assessments for adults via telehealth - Deliver actionable feedback to clients following evaluations and develop personalized post-assessment plans - Write clear, thorough clinical reports that document findings and recommendations - Participate in case consultations and clinical collaborative opportunities Benefits - Comprehensive Medical/Dental/Vision coverage - 401(k) retirement plan - 15 days PTO plus major holidays Qualifications - Doctoral degree (PhD/PsyD) from an APA-accredited program - Identity-affirming approach to patient care - Strong clinical judgment and clinical interview skills - Tech competence and self-direction - Desire to support an underserved population of autistic adults Requirements - Experience with adult diagnostic evaluations (preferred) - Background working with neurodivergent populations (preferred)

Role Description As a Principal Technical Support Specialist, you serve as a highly experienced individual contributor and technical leader within the Tier 1 team. You handle the most complex and high-impact customer issues, act as a key escalation point, and help drive the overall quality and effectiveness of support. You play a critical role in bridging Tier 1 and Tier 2, ensuring escalations are well-understood, properly scoped, and efficiently resolved. In addition to supporting customers, you elevate the team by mentoring peers, refining troubleshooting approaches, and contributing to process and knowledge improvements. You help foster a collaborative and high-performing team environment where continuous learning, accountability, and customer-first thinking are at the forefront. Overall Responsibilities - Spend a majority of your day resolving complex customer issues via email, chat, and other support channels. - Act as a primary escalation point for Tier 1, assisting with high-complexity or high-visibility cases. - Partner closely with Tier 2, Engineering, and Product teams to drive resolution of advanced technical issues. - Provide real-time guidance and support to team members via Slack and case collaboration. - Assist in identifying, triaging, and communicating trending issues, bugs, or release impacts. - Contribute to and help maintain internal documentation, troubleshooting guides, and support processes. - Mentor team members by sharing knowledge, refining troubleshooting skills, and improving case quality. - Help ensure consistency and quality in customer interactions and technical resolutions. - Participate in initiatives that improve team efficiency, workflows, and customer experience. Day to Day Responsibilities - 60% of your week in the queue handling customer cases, with a focus on complex and escalated issues. - 20% supporting team development – mentoring, assisting with escalations, and contributing to training efforts. - 10% working on process improvements, documentation, and cross-functional collaboration (Tier 2, Product, Engineering). - 10% in meetings – team, department, cross-functional syncs, and 1:1 with manager. - Actively monitor queues and Slack to identify escalation needs, trends, and areas of risk. - Step in on challenging cases to guide resolution and ensure strong customer outcomes. - Assist in reviewing and improving case handling quality across the team. - Share insights and feedback on product issues, support gaps, and training opportunities. - Help disseminate knowledge across the team and ensure alignment on new processes or updates. - Partner with leadership to surface opportunities for improvement across support operations. About You - You have a high level of personal and work integrity. - You lead through influence and expertise, not authority. - You are deeply customer-focused and advocate for the best possible experience. - You are an expert problem solver who thrives on complex technical challenges. - You are a strong communicator, able to translate technical concepts clearly. - You proactively identify issues, patterns, and opportunities for improvement. - You enjoy mentoring others and helping elevate team performance. - You are highly adaptable and comfortable operating with autonomy. - You have a strong understanding of front-end web technologies and system behavior. Requirements - 4–6+ years in a technical, customer-facing support role. - Strong experience handling escalated or complex technical issues. - Willingness to join customer facing phone calls to troubleshoot technical issues. - Demonstrated ability to mentor and support peers without formal management responsibilities. - Advanced understanding of product functionality, integrations, and troubleshooting methodologies. - Proven ability to work cross-functionally with technical teams (Engineering, Product, Tier 2). - Remote employees are required to have reliable and secure internet access. Proposed Core Technical Requirements - HTML — Reading and interpreting form structure, iFrame publishing, embedded forms. - CSS — Diagnosing styling conflicts, selector specificity, theme-level issues. - JavaScript / jQuery — Reading JS errors, understanding form logic and dynamic behavior. - Browser Developer Console — Independent log review, DOM inspection, error diagnosis. - Salesforce — Connector configuration, error interpretation, object relationships, SAML/SSO/Experience Cloud authentication. - Diagnostic Tools — New Relic (log querying), Postman (API/connector testing), MxToolBox (email/DNS), SauceLabs (cross-browser testing). - Jira — Bug ticket creation, severity/priority assessment, known issue mapping. - Written Communication — Clear, technical-to-plain-language translation for email-based customer responses. Nice-to-Have - Salesforce Administrator Certification. - REST API literacy. - DNS / SSL fundamentals. - XML (form source reading). Salary Range $65,000 - $70,000 Benefits - Health benefits (health, dental, vision) for Team Members based in the United States. - Mental Health benefits with SpringHealth. - 401(k) with 4% company match. - Unlimited PTO (with a required minimum use of 2 weeks per year) for Salaried/Exempt staff, or 4 weeks of paid vacation for hourly/non-exempt employees. - 9 paid company holidays. - Flexible work schedule; work from anywhere! - Generous Paid parental leave (up to 16 weeks). - Charitable contribution match. - Budget for professional development. - Company provided Mac laptop. Company Description FormAssembly is a completely remote/distributed team. We thrive through digital communication, and work to connect numerous times a day. Our culture is vibrant, fun, and unique! Read more about it here.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. As a Senior Customer Service Representative, you’ll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you. This position is full-time (40 hours / week) Monday - Saturday. Employees are required to have flexibility to work any of our 8 - 10-hour shift schedules during our normal business hours of 6:00 am - 11:00 pm EST. It may be necessary, given the business need, to work some holidays and overtime. There are peak seasons during which PTO blackout dates apply (First 2 weeks in January and in April). Final shift will be assigned after training is completed. This will be on the job training and the hours during training will be 9:00 am - 5:00 pm EST, Monday through Friday, for the first 4-6 weeks. Primary Responsibilities: - Serve as a resource for other team members or internal customers - Handle escalated calls, resolving more complex customer issues in a one and done manner - Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)) - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems - Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient - Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues - Provide education and status on previously submitted pre-authorizations or pre-determination requests - Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance - Other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED - Must be 18 years of age OR older - Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications - All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material - Ability to attend full-time training Monday through Friday, 9:00 am - 5:00 pm EST, for the first 4-6 weeks. - Ability to work full-time (40 hours / week) Monday - Saturday. Employees are required to have flexibility to work any of our 8 - 10-hour shift schedules during our normal business hours of 6:00 am - 11:00 pm EST. It may be necessary, given the business need, to work some holidays and weekends. There are peak seasons during which PTO blackout dates apply (First 2 weeks in January and in April). Final shift will be assigned after training is completed. Preferred Qualifications - 1+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, call center setting or phone support role - Bilingual fluency in English and Spanish Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.