• Lead and coordinate the squads responsible for developing and maintaining product journeys; • Define product strategy and roadmap, ensuring alignment with business objectives. Manage the full product lifecycle: from conception, research, prototyping, and development to launch and ongoing management; • Act as a strategic leader who can also engage deeply with the technical aspects of the product, able to discuss UX and usability best practices with design teams, participate in technical discussions with engineering teams, and analyze product metrics with data teams; • Ability to delegate and engage direct and indirect reports to pursue team objectives while remaining close to and deeply knowledgeable about the work being done; • Build and maintain relationships with internal and external stakeholders to ensure a comprehensive view of customer and market needs; • Develop OKRs and KPIs to measure product success, adjusting strategies as necessary to achieve expected results; • Manage the Product Managers across squads, providing the necessary career guidance for their development, with clear expectations and objectives for each team member's growth.

• Lead the strategy and evolution of one or more critical products, with direct responsibility for impact on business metrics (engagement, revenue, and satisfaction); • Define relevant problems and prioritize initiatives based on data, strategic context, and user needs; • Conduct continuous discovery, structuring hypotheses, experiments, and learnings together with design and engineering; • Ensure high-quality execution by working closely with teams to unblock decisions, reduce risks, and accelerate deliveries; • Align stakeholders across different areas and levels of seniority, ensuring clarity of direction and trade-offs; • Evolve governance and the operating model of the products and channels under your responsibility; • Monitor and improve end-to-end product metrics, adjusting strategy as necessary; • Contribute to team development and the dissemination of product best practices.

About the role We're looking for a Product Director to lead Narmi's Consumer Banking vision. You'll shape the vision and strategy for the products that hundreds of thousands of people already use to manage their money every day, and you'll own the outcomes we drive. You'll work closely with Design, Engineering, Sales, Business Development, and our Co-Founders to define what we build and why. You'll lead a small team of product managers and spend real time in the field with the financial institutions we serve. That means visiting their offices, sitting with their teams, and hearing directly from the people who use what we build. What you'll do - Own the outcomes. You're accountable for the results the Consumer Banking team drives. Adapt the strategy and roadmap when you need to. - Set the vision. Define where Consumer Banking is headed at Narmi. Write the strategic narrative. Make sure every roadmap decision ties back to it. - Get out of the building. Regularly visit our banks and credit unions. Present Narmi's vision, gather honest feedback, and come back with sharper ideas. Expect to travel 10% of the time. - Manage stakeholders. Build trust across the company. Loop people into key decisions early so nothing lands as a surprise. - Drive prioritization. Push hard trade-offs. Make the case to leadership for the resources your team needs. Keep executives close to your team's progress. - Shape company strategy. Develop deep expertise in consumer digital banking across fintech, bank tech, and community banking. Use what you learn to influence where Narmi goes next. - Ship quality. Partner with engineering, design, and QA to release products that work and feel good to use. - Improve how the team works. Spot inefficiencies in how features get specced and shipped. Fix them. - Launch well. Work with Marketing and Sales on launch strategies and GTM materials that land with our clients and their account holders. - Bring the voice of the customer into everything. Use research and data to make calls, not gut feel. - Build a team. You'll start with a small team of product managers and grow it over time. Hire well, coach honestly, and develop the people around you. What you'll bring - 10+ years in product management, with at least 4 in digital banking, fintech, or payments - A track record of shipping consumer financial products people actually like using - Strong UX sensibility paired with the discipline to run real user research - Fluency with data to guide UX strategy and measure the impact of what you ship - Comfort being customer-facing. You've presented to external audiences, led discovery sessions, and can read a room - Willingness to travel regularly to visit our bank and credit union clients - A track record of balancing technical realities with what customers actually need - Experience leading product managers, or clear potential to grow into it The expected annual base salary for this role is $200,000-$240,000. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com.

Description Overview USRM Frontier program is a multiyear transformational journey to simplify and modernize its Product offering and Technology across channels for all personal lines (Auto, Property and Specialty). This includes modernizing our core policy admin systems and all connections in and out of it (Distribution, Service, Claims, Data, Finance, etc.). This Quality Portfolio Product Owner is critical to ensuring the quality and reliability of the Frontier ecosystem across all domains. This role owns the product strategy for quality infrastructure - including test automation, environments, defect management, and UAT coordination - working end-to-end across domains and squads. We are seeking a PPO with a strong technical background to engage with engineering leaders, make informed trade-off decisions, and lead cross-domain alignment on quality standards and practices. Frontier Quality-Specific Responsibilities - Quality Infrastructure Backlog Ownership: Own and prioritize the backlog for quality infrastructure in Frontier (test automation frameworks, test environments, test data management, quality tooling, etc.) in close partnership with the Technology Quality Lead EM. Leverage strong technical acumen to evaluate trade-offs and ensure the backlog reflects both near-term delivery needs and long-term platform quality goals. - UAT Coordination Across E2E Journeys & Domains: Lead and coordinate User Acceptance Testing across end-to-end customer journeys and all Frontier domains. Partner with domain PPOs, POs, business stakeholders, and our system integration partner to ensure UAT cycles are well-planned, entry/exit criteria are clear, and business sign-off is achieved on schedule. - Post-Launch Defect Management & Trade-Off Leadership: Lead defect reporting, triage, and prioritization post-launch, serving as the central coordination point between business and technology. Facilitate trade-off conversations - balancing severity, business impact, customer experience, and delivery capacity - to drive clear, timely decisions. - Quality Roadmap & Risk Management: Lead quality road mapping in partnership with Technology, the Transformation Office, domain PPOs, and the external System Integrator. Act as primary escalation point for quality-related risks across the program - whether from test coverage gaps, environment instability, automation debt, or post-launch defect trends. - Stakeholder Engagement: Regularly communicate quality status, UAT readiness, defect trends, and risk posture to cross-domain stakeholders. Translate technical quality metrics into business-meaningful insights for leadership. Other PPO Responsibilities - Sets cross portfolio quality strategy and translates into roadmaps based on ongoing stakeholder input. - Accountable for quality-related product KPIs (e.g., defect escape rates, automation coverage, UAT cycle times, post-launch resolution SLAs). - Leads IT and business leadership alignment on priorities while removing roadblocks to execution. - Owns and maintains the cross portfolio/program level quality backlog and its prioritization. - Contributes to and leads portfolio quarterly planning. - Leads analysis and reporting on feasibility, cost of delay, and other aspects of planned or potential changes. The Ideal Candidate Will Have - Strong technical background - deep familiarity with quality engineering practices, test automation, CI/CD pipelines, and Guidewire or similar core platform technologies. Able to hold an informed, independent point of view with engineering leaders on technical trade-offs. - Insurance knowledge and understanding of end-to-end policy lifecycle. - Experience with large-scale core platform transformations (Guidewire implementations, etc.) strongly preferred. - Strong strategic thinking - able to drive the right quality investments and align sequencing and priorities across domains. - Exceptional ability to facilitate difficult trade-off conversations across business and technology, particularly in high-pressure post-launch scenarios. - Strong resilience and perseverance Qualifications - Bachelor's degree in a relevant field (computer science, engineering, business, etc.) and a minimum of 10 years direct experience with Agile teams as well as 7 years in business, technology, or consulting. Master's degree preferred. - Strong technical proficiency required - experience with test automation strategies, quality tooling ecosystems, and software engineering practices is essential. - High level of proven business expertise to set clear priorities and understand business value impacts. - Strong stakeholder relationship building and influencing across multiple organizational boundaries. - Demonstrated experience leading varied audiences through complex ideas, issues, and designs About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco USD $137000.00 - $257000.00