• Own and manage centralized intake process for MarTech requests, ensuring completeness, proper categorization, and routing. • Serve as the central coordination point for MarTech intake and issue escalations, including logging, triaging, prioritizing, and routing requests and issues to Product, Architecture, or vendor teams, while ensuring visibility, tracking, and timely resolution. • Track and report on intake SLAs, request status, and prioritization outcomes. • Coordinate user access requests across MarTech platforms, ensuring alignment with governance and role-based permissions. • Support quarterly user access recertification processes in partnership with IT and Security teams. • Maintain governance logs, including tracking of segments, journeys, and sandbox usage across a multi-tenant environment. • Assist in enforcing platform standards, naming conventions, and usage guidelines across internal & external users. • Coordinate and support governance forums, intake triage meetings, and cross-functional working sessions. • Document decisions, action items, and maintain centralized documentation repositories. • Track platform adoption, usage trends, and open issues to support operational reporting. • Assist with UAT coordination, release tracking, and cross-team communication.

• Own the interpretation and application of contracts, Statements of Work, and amendments throughout delivery. • Act as the authoritative source of truth on contractual obligations, exclusions, and assumptions. • Ensure Project Managers understand contractual constraints before delivery decisions are taken. • Identify, assess, and manage contractual and commercial risk including scope ambiguity and exposure. • Escalate contractual risks with clear articulation of commercial impact and mitigation options. • Validate contract values, pricing models, assumptions, and phasing. • Support accurate forecasting by confirming contractual entitlement and constraints. • Partner with Finance and Delivery to protect margin and avoid revenue leakage. • Assure that contractual documentation handed from Sales to Delivery is complete, clear, and deliverable. • Ensure sales to delivery handovers happen with the desired level of detail and in a timely fashion. • Validate that scope, assumptions, and commercials are understood before mobilisation. • Ensure Infinity Group’s delivery methodology is applied consistently across projects. • Conduct regular and ad-hoc project audits covering governance, methodology, and commercial controls. • Provide visibility of contractual status, risks, and exposure to leadership. • Identify recurring contractual weaknesses and feed learning back into presales and governance.

Title: Associate, Credit Risk Operations Location: US - San Francisco Department: Operations Job Description: About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. What you’ll do As an Associate, Credit Risk Operations, you will be conducting credit risk reviews of Airwallex’s clients within a team environment, with a focus on the ongoing monitoring of clientele and written-off portfolio management. The team works collaboratively with clients, business development teams, risk analysts, compliance and legal departments to support growth objectives while mitigating and managing risk. This hybrid role is based in San Francisco. Responsibilities: - Assess clients’ credibility in both onboarding and monitoring workflows, by verifying and analyzing business information and financial statements. - Manage written-off portfolio to meet individual and team performance targets, through contacting clients to negotiate payment arrangements that will ensure maximum recovery and reduce credit loss. - Research account histories and provide tailored recommendations that mitigate Airwallex’s risk and recommend appropriate remedial actions. - Deliver insights to support key business decisions ranging from onboarding strategies to monitoring and collection workflows. - Proactively identifies issues, irregularities and emerging risks, takes swift action to resolve or timely escalate if necessary - Provide feedback on data, tools, 3rd party vendors etc. for continuous operations efficiency improvement, along with on-going enhancements of policies and procedures. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory. Minimum qualifications: - 5 years of relevant experience with knowledge of bad debt collections, credit underwriting and financial statement analysis - Effective communication skills; attention to detail - Be a team player, with strong interpersonal and communication skills, both written and verbal - Be highly curious and thoughtful - a proactive self-starter with a sense of urgency and bias for action, under a fast-paced environment - Be comfortable with complex data and analytics to draw meaningful insights. SQL is preferred for this role - Knowledge of credit card industry is preferred Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Develop and document risk-based quality management strategies, provide compliance consultation throughout clinical trials, and ensure effective mitigation of quality issues while collaborating with cross-functional teams to enhance operational plans.