• The Human Resources Director (HRD) is responsible for strategic workforce planning, as well as the day-to-day HR Operations. • The HRD proactively works with leadership to drive organizational performance objections for growth, experience excellence, quality, and integrity. • Partner with the Market Presidents, Regional Vice Presidents, Administrators and Business Office Managers to ensure alignment (where appropriate) with policies and salary administration. • Must be able to travel up to 50% within the market. Selected candidate will be required to pass a Motor Vehicle Records check.

• Facilitate HR processes, including handbook creation, job descriptions, compensation analysis, and compliance-related tasks. • Conduct client interviews and partner with HR Primary to develop and finalize employee handbooks. • Complete Forms I-9, verify documentation, conduct audits, and maintain accurate employee records. • Reconcile benefits statements and assist with benefits-related administration. • Support recruitment coordination, including tracking candidate status in HRIS systems and managing follow-up communications. • Perform general administrative and clerical tasks, including preparing client and employee correspondence. • Configure, maintain, and troubleshoot HRIS platforms (including Paylocity, ADP, Paycor, and similar systems). • Execute system configuration updates to support HR, payroll, and benefits programs. • Perform system audits, testing, and diagnostics to ensure data integrity, accuracy, and functionality. • Identify and resolve system errors, data discrepancies, and integration issues; escalate when necessary. • Support system implementations and ensure successful system alignment with client HR programs. • Engage directly with clients as needed to support HR initiatives, system solutions, and issue resolution. • Participate in client-facing meetings to support HR and system-related discussions, initiatives, and deliverables. • Collaborate with internal teams, including HR, Sales, and Managed Services, to ensure successful outcomes and identify opportunities for additional services. • Identify and implement process and system improvements to enhance efficiency, scalability, and user experience. • Support ongoing optimization of workflows, automations, and service delivery models. • Perform other related duties as assigned.

• Provide operational supervision, development, support, and guidance to the Managed Benefits Team. • Proactively and consistently facilitate clear and effective employee and client communication. • Create and deliver proactive employee training sessions for the team based on client needs and opportunities. • Own, lead, and facilitate collaboration internally and externally to establish client success. • Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Benefits Team. • Support team members in the creation of SOPs for processes and procedures related to managed benefits services and support. • Work in collaboration with the leadership to address service improvements, allocation of resources, and strategic planning. • Own, address, and create action plans for escalations and provide support to team and clients accordingly. • Responsible for recurring supervisory duties including but not limited to employee performance management, recognition and reward, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding.

• To contribute and be part of the team responsible for the support and execution of data management and customer services activities, ensuring that output is accurate and on time • Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required • Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks • Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs • Ensure Data Management is performed accurately and on time • Ensure Tickets and Calls are responded within SLA timescales and to a high standard • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation • Support the updates of DWIs, if required • Highlight to Service Manager any deviations from the standard scope of service • Recognize and deal appropriately with sensitive and confidential information • Contribute to team meetings and raise any issues immediately to your Service Manager • Ensure you are up to date with all Strada HR announcements and communications • Build good relationships with all lines of businesses where appropriate • Participate in projects and activities as needed and assigned.