• Lead the full KMS design lifecycle, including stakeholder discovery, taxonomy design, site architecture, style guides, governance framework creation, and prototype development. • Build and configure SharePoint-based environments end to end, including page architecture, audience groupings, metadata, JSON/HTML customization, content workflows, and user permissions. • Ensure knowledge content is properly segmented, tagged, and structured to support both human navigation and AI-assisted retrieval, including integrations with telephony platforms like Genesys and TalkDesk. • Apply Hummingbird's delivery methodologies to assess situations across people, process, and technology, develop evidence-based recommendations, and solve complex client and internal problems. • Own delivery across concurrent client KMS engagements, coordinating tasks, dependencies, and communication across internal teammates and client stakeholders at all levels of leadership. • Lead structured discovery to assess client KMS capabilities, surface risks proactively, and synthesize findings into clear, actionable recommendations before advancing to build phases. • Drive change management efforts that move client teams from legacy or paper-based workflows to modern digital knowledge systems, including grassroots adoption strategies and user engagement programs. • Establish and maintain content governance frameworks, including validation processes, change control workflows, and feedback mechanisms that sustain knowledge quality over time. • Use performance data, scorecards, and adoption indicators to evaluate system health, recommend course corrections, and continuously improve knowledge systems and delivery practices. • Mentor KMS Analysts through practical coaching on knowledge management methods, SharePoint development, and problem-solving approaches that reflect Hummingbird's mission and values.

• Conduct assessments to identify the unique needs of breastfeeding mothers engaged in the Mom and Baby Beginnings or NICU CM programs • Provide individualized education and support and develop tailored care plans to address challenges related to breastfeeding • Engage members and their support systems using strength-based assessments and a trauma-informed care approach • Facilitate regular interdisciplinary care team (ICT) meetings to address member needs • Develop and regularly update a person-centered individualized care plan (ICP) • Identify and manage barriers to achieving care plan goals and implement effective interventions based on clinical standards

• Configure software deployments using YAML-based configuration files across GCP environments (Cloud Run, GKE, Cloud Functions, Pub/Sub, etc.) • Translate customer requirements into platform-level configurations, avoiding custom development where native configuration suffices • Build and maintain integration configurations between GCP services and third-party systems using declarative tooling • Manage environment-specific configuration files across dev, staging, and production using version-controlled YAML • Troubleshoot deployment issues, configuration drift, and service connectivity problems in GCP • Work as part of an implementation team including a team lead, developers, QA, and business analysts to deliver against project plans • Participate in customer and partner interactions throughout the project lifecycle — requirements gathering, sprint reviews, UAT, live cutover, and transition support • Serve as a point of contact for support teams handling delivery issues escalated from customers • Train and guide newly onboarded consultants on configuration patterns, GCP tooling, and environment management best practices • Collaborate effectively with teams across US and India time zones

• Execute pre-sales framework to engage customers, prospects, and partners via virtual and onsite meetings, drive the discovery process, lead product demonstrations, and identify areas where Workiva solutions align to address customer/prospect needs • Demonstrate expertise across all of Workiva’s domain areas - Financial Reporting, GRC, and Sustainability Reporting - developing working knowledge of industries, departments, and use cases where Workiva can have an impact • Assist sales in developing account plans in support of Workiva strategies and objectives • Conduct process assessments with customers, build Proof of Concepts to validate requirements, build and present partner specific business cases • Ensure customer success by working with implementation partners and Workiva Client Services team for smooth on-boarding and long term success • Assist in developing new use-cases or by using existing templates providing proof of our solution's impact and value proposition • May begin to deliver cross-domain coaching, training, or mentoring peers • Work with Sales, Product Marketing, Client Services, Scoping, and Customer Success to achieve team and company goals