Role Description As our Success Architect, you will be responsible for providing architecture and design, use case development, and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services, and Product/Engineering teams. In this role, you must be able to work and adapt in a fluid, fast-paced environment. You must be technically proficient, patient, and passionate about guiding customers through our products/solutions, with the ability to collaborate with other departments and communicate with both technical and business audiences. Technology You’ll Use: - MDM - Data Integration - Data Quality - Cloud and Databases Here's What You'll Be Doing - Provide architecture and design, use case development, and solution implementation advice. - Interact closely with our Professional Services team for seamless handoff for broader services engagements. - Partner with Product/Engineering Teams to understand best recommendations to design a solution or provide valuable feedback to better align our product to customer needs. - Serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. - Respond promptly to customer questions with technical explanations of product features and capabilities. - Serve as a technical coach to your colleagues in the customer success team. - Prepare and deliver differentiated solution presentations or technical proposals. - Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications. Qualifications - Bachelor’s Degree in Computer Engineering/Technology. - 10+ years of experience with one or more Informatica products in Business 360 journey including – Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc. - Experience with Informatica IDMC platform and MDM would be preferable. - Expert level knowledge on Informatica MDM with multiple projects implementation experience. Requirements - Expert level knowledge on Informatica MDM product suite required. - Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products. - Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration, and Microservices). - Track record of successfully managing customers and complex data management needs. - Experience with Informatica IDMC platform would be preferable. - Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable. - Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata). Benefits - Time off programs - Medical, dental, and vision coverage - Mental health support - Paid parental leave - Life and disability insurance - 401(k) plan - Employee stock purchasing program

• The Clinical Systems Configuration Architect is responsible for all architectural disciplines, decision making, drive communication, and collaboration for the enterprise • Accountable for creating and maintaining the architecture disciplines that will guide the organization's technology decisions • Define and communicate clinical systems implementation standards, best practices, and guidelines • Work closely with business leaders and technology teams to understand needs and ensure alignment with business goals • Maintain familiarity with a wide range of solutions and approaches clinical systems operationalization • Develop policies, standards, and guidelines that direct the selection, development, implementation, and use of platforms within the enterprise • Provide guidance, training, and mentorship to team members and leaders throughout the department • Troubleshoot existing clinical configuration to identify errors or deficiencies and develop innovative solutions

Role Description The Genesys AI Solution Architect serves as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions — including Agentic Virtual Agents — effectively. In addition, the AI Architect will help drive ACV growth by engaging in sales cycles with strategic technical leadership and differentiated AI expertise. This role requires a blend of deep AI technical acumen, exceptional communication skills, and the ability to translate complex capabilities into clear, actionable business value. - Leverage expert-level knowledge of Genesys AI capabilities — including predictive AI, Agentic Virtual Agents & Copilot — to articulate and demonstrate product value to customers and prospects. - Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI. - Support pre-sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments. - Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements. - Develop engaging technical assets, deep-dive demonstrations, workshops and other content to support and enable Genesys and partner field teams. - Influence CIO/CTO-level stakeholders and position Genesys — particularly its AI and Agentic Virtual Agent capabilities — as integral to an organization’s broader IT and transformation strategy. Qualifications - Intellectual Curiosity: A genuine passion for rapidly learning and unlearning in a field that evolves on a weekly basis serving as the focal point for technical intelligence, actively tracking the AI landscape (Big Techs, emerging startups, and the Open Source community) to anticipate disruptions and identify business opportunities. - Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques. - Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact. - Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning. - Expertise in integrating Genesys AI solutions (or other AI solutions) with customer technology ecosystems and the broader Genesys Cloud platform. - Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency. - Strong understanding of AI architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities. - Proven ability to influence CIO/CTO decision-makers. - Fluency in English and other languages as a plus. Company Description Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers. • Work directly and closely with customers, including meaningful time on-site with customers to: • Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation. • Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes. • Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance. • Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope. • Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews. • Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve. • Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency. • Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks. • Design and deliver focused training sessions and workshops aligned with customer goals and workflows. • Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.