• Contribute production-quality code to GitLab’s product and adjacent systems. • Develop bug fixes, features, integrations, tooling, and performance improvements when strategic customer outcomes require direct engineering work. • Work within GitLab’s product and engineering processes, including issue discovery, merge request creation, testing, review, documentation, and maintainability. • Partner with Product and Engineering so customer-driven solutions support long-term product direction rather than becoming one-off customizations. • Turn blockers discovered in the field into durable product improvements, reference architectures, documentation, and repeatable implementation patterns. • Engage with strategically important customers when adoption, retention, executive confidence, or public trust is materially at risk. • Diagnose complex problems across GitLab product behavior, customer architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments. • Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM, Professional Services, and customer technical teams to drive resolution from discovery through handoff. • Provide recommendations grounded in data, traces, and systems analysis to improve GitLab usage, workflows, automation, and architecture. • Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering. • Drive governed, measurable, and production-oriented adoption of GitLab Duo Agent Platform with strategic customers. • Identify and resolve AI adoption blockers involving governance, usage controls, auditability, security, compliance, operating models, workflow design, and integrations. • Develop customer-safe adoption patterns for the agentic software development lifecycle (SDLC), AI-assisted development, intent-based review, AI governance, and human-in-the-loop software delivery. • Partner with Product, Engineering, Field, and Customer Success teams to turn AI adoption learning into reusable guidance and product improvements. • Create technical narratives grounded in customer experience and product reality that can help shape the industry’s approach. • Contribute to Well-Architected Frameworks, whitepapers, webinars, reference architectures, technical strategy memos, and adoption frameworks. • Guide ideas through discovery, formulation, validation, amplification, and adoption across GitLab. • Partner with SA, CSA, Product, Engineering, Marketing, Product Marketing Management, CSM, Support, and executive stakeholders to make technical thought leadership a shared company capability.

• Develop, test, and deploy full stack applications using modern frameworks and secure coding practices • Ensure compliance with USDA, FPAC, and NRCS standards, including security, privacy, and Section 508 accessibility • Maintain audit-ready documentation for all development, deployment, and operational activities, including AI-assisted documentation where applicable • Participate in Agile processes, including backlog refinement, sprint planning, and ticket management in Jira • Triage, troubleshoot, and resolve production defects, incidents and service requests in alignment with SLAs • Perform preventive, corrective, adaptive, and perfective maintenance, including remediation of AWS migration-related code issues and reduction of technical debt • Support environment consolidation and configuration management activities, including alignment of legacy code across environments • Design, develop, and deliver enhancements to support congressionally mandated functionality within compressed timelines • Contribute to Integrated Field Tools (IFT) and WCIS modernization efforts, including cross-system integrations, workflow updates, and test case development • Build, maintain, and optimize CI/CD pipelines and support secure, auditable release management processes • Monitor system performance and execute AWS cloud optimization activities, including right-sizing, containerization, and cost reduction efforts • Implement and maintain APIs, integrations, and enterprise data access patterns while remediating security vulnerabilities in accordance with federal standards

• Build automation tools and internal systems • Develop Next.js + backend services • Integrate APIs, AI, databases, WordPress • Optimize performance and reliability

• Act as the technical lead for squads, directing architecture decisions, best practices, design patterns, and development quality; • Serve as a bridge between professionals with different tech stacks, such as Java, Kotlin, Python, Node, Salesforce, Oracle/PLSQL, React, Next.js — ensuring technical alignment, consistency, and best practices across specialties; • Translate Product and Business needs into viable, scalable, and well‑architected solutions; • Lead technical discussions, assess trade‑offs, and propose improvements; • Act as a mentor for more junior professionals; • Collaborate with Product Managers on roadmaps and estimates; • Promote engineering best practices: automation, testing, CI/CD, and observability; • Assist in the analysis and planning of new projects before they reach the development team; • Lead the evolution and modernization of the subscription platform, including migration of the legacy CRM to Salesforce, evolution of the Billing architecture, and continuous modernization of the E‑commerce platform.