GitLab, founded in 2011 and based in San Francisco, California, maintains a distributed team of professionals that work remotely across multiple continents. Git
Staff Forward Deployed Engineer
Location
United States
Posted
81 days ago
Salary
0
Seniority
Lead
Job Description
Staff Forward Deployed Engineer
GitLab
• Contribute production-quality code to GitLab’s product and adjacent systems. • Develop bug fixes, features, integrations, tooling, and performance improvements when strategic customer outcomes require direct engineering work. • Work within GitLab’s product and engineering processes, including issue discovery, merge request creation, testing, review, documentation, and maintainability. • Partner with Product and Engineering so customer-driven solutions support long-term product direction rather than becoming one-off customizations. • Turn blockers discovered in the field into durable product improvements, reference architectures, documentation, and repeatable implementation patterns. • Engage with strategically important customers when adoption, retention, executive confidence, or public trust is materially at risk. • Diagnose complex problems across GitLab product behavior, customer architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments. • Coordinate across Product, Engineering, SRE, Support, SA, CSA, CSM, Professional Services, and customer technical teams to drive resolution from discovery through handoff. • Provide recommendations grounded in data, traces, and systems analysis to improve GitLab usage, workflows, automation, and architecture. • Create durable outcomes without establishing permanent dependency on Forward Deployed Engineering. • Drive governed, measurable, and production-oriented adoption of GitLab Duo Agent Platform with strategic customers. • Identify and resolve AI adoption blockers involving governance, usage controls, auditability, security, compliance, operating models, workflow design, and integrations. • Develop customer-safe adoption patterns for the agentic software development lifecycle (SDLC), AI-assisted development, intent-based review, AI governance, and human-in-the-loop software delivery. • Partner with Product, Engineering, Field, and Customer Success teams to turn AI adoption learning into reusable guidance and product improvements. • Create technical narratives grounded in customer experience and product reality that can help shape the industry’s approach. • Contribute to Well-Architected Frameworks, whitepapers, webinars, reference architectures, technical strategy memos, and adoption frameworks. • Guide ideas through discovery, formulation, validation, amplification, and adoption across GitLab. • Partner with SA, CSA, Product, Engineering, Marketing, Product Marketing Management, CSM, Support, and executive stakeholders to make technical thought leadership a shared company capability.
Job Requirements
- Staff-level experience building, operating, or improving complex production software systems.
- Experience contributing to large, mature product codebases with high standards for testing, maintainability, performance, and security.
- Strong Ruby on Rails or Go experience and the ability to contribute directly to GitLab’s product and adjacent systems.
- Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or AI adoption in enterprise environments.
- Experience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns.
- Deep knowledge of modern DevSecOps workflows, including Git, merge requests, CI/CD, security controls, compliance needs, and enterprise software delivery.
- Experience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations.
- The ability to coordinate across product, engineering, field, and customer teams without formal authority.
- Strong written communication and sound judgment, including the ability to create technical narratives and distinguish reusable product work from customer-specific customization.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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