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Winning Assistants LLC logo
Winning Assistants LLC

We provide virtual assistants from the top 1% global talent pool to help companies scale & streamline operations.

Bilingual Medical Virtual Assistant – Reception & Scheduling Support

BilingualBilingualFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

23 days ago

Salary

$6 - $7 / hour

Seniority

Senior

Professional CertificateSpanishEnglish

Job Description

Bilingual Medical Virtual Assistant – Reception & Scheduling Support

Winning Assistants LLC

• Answer incoming patient calls professionally and efficiently • Manage high call volume for the Glendale office • Route calls appropriately based on patient needs (medication refills, referrals, scheduling, etc.) • Ensure no patient concern or voicemail goes unanswered • Monitor and respond to urgent after-hours/weekend voicemails when needed • Schedule and confirm patient appointments • Verify insurance eligibility and benefits • Upload insurance documentation into the system • Follow clinic workflows and documentation standards • Follow up on patient concerns and insurance-related issues • Ensure Medi-Cal verification is saved and uploaded accurately and on time • Support general front desk administrative workflows • Maintain HIPAA compliance and confidentiality standards

Job Requirements

  • Previous healthcare or medical office experience required
  • Experience with insurance verification and eligibility checks required
  • Prior virtual assistant or front desk experience preferred
  • Must be proficient in speaking and writing Spanish and English very clearly
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Comfortable learning and navigating EHR/EMR systems
  • Experience with Office Ally or similar systems preferred
  • Ability to multitask across multiple platforms

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

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