Role Description The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. - Provides support via phone, e-mail and chat to employees of corporate clients. - Assists users in troubleshooting Outlook. - Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). - Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). - Provides support for mobile devices including configuration and email sync. - Handles 50-60 issues per day efficiently and appropriately. - Maintains regular and punctual attendance. - Utilizes Active Directory database to reset network passwords. - Assists users in adding and changing network printers. - Provides technical support for VPN connectivity issues. - Controls user’s computers utilizing remote access tools. - Troubleshoots remote access connectivity problems. - Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with client service expectations. Qualifications - 1-3 years’ experience in call center or service desk environment. - Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11. - Office 365 Support. - User creations/terminations (tasks/requests). - End-user self-service tools. - Cloud support – multiple device data syncing. - AutoTask or other ticketing systems. - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. - Effective troubleshooting and documentation skills. - Experience navigating a knowledgebase. - Proficient use of Microsoft Office applications. - IT troubleshooting. - Strong organization, time management, and prioritizing skills. - Completed High School Diploma/GED. Requirements - Strong technical and client interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills. - Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. - Excellent oral, written, technical, and business communication skills. - Ability to multi-task and work in fast paced environment. Physical Demands - Sit at a computer for 8 hours per day. - Keyboarding for 8 hours per day. - Near Vision (working with small objects or reading small print). - Speaking (communicating information to clients / coworkers). - Hearing Requirements (In person speech, telephone, other sounds). Benefits - Health Insurance, Vision, Dental, and Life Insurance. - Paid Vacation, Paid Holidays. - 401K Plan with company match (eligible after 1 year of employment). - In-house fitness center.

Role Description We are seeking a full-time, multi–state-licensed physician to join our Medical Consultation company. - Conducting telemedicine visits for work-related injuries - Participating in telephonic peer-to-peer consultations - Performing additional clerical and office-related duties as needed Qualifications - Current, valid, and unrestricted medical licenses in at least 25 U.S. states - Board certification (ABMS preferred) in one of the following specialties is preferred: - Physical Medicine & Rehabilitation - Emergency Medicine - Internal Medicine - Family Medicine - Orthopedic Medicine - Occupational Medicine - Strong clinical judgment and decision-making skills - Excellent communication, professionalism, and interpersonal skills - Ability to collaborate effectively with staff and build rapport with patients Benefits - Competitive and commensurate with experience - This is a remote position. Company Description

• Collaborating with company physicians, the patient’s other physicians and providers, and their family members to develop complex plans of care • Provides primary and urgent health care via telephone and tele video modalities • Develops and implements clinical plans of care for adult patients facing chronic and complex conditions • Gathers history and physical exam and diagnostics as needed • Develops and implements treatment plans given the patient’s goals of care and current conditions • Identifies and closes gaps in care • Meets the patient’s and family’s physical and psychosocial needs • Educates patients and families about medication usage, side effects, illness progression, diet and nutrition, medical adherence and crisis anticipation and prevention • Maintains contact with other clinical team members, patients’ other physicians and patients’ other medical providers to coordinate optimal care • Maintains patient medical records and medical documentation consistent with state regulations and company standards and policy • Participates in continuing education as required by state and certifying body • Prescribes medication as permitted by state prescribing authority

Role Description Client is seeking a professional and reliable bilingual (Spanish-English) Healthcare Virtual Assistant to support a busy medical office with high-volume call management, scheduling, and insurance verification. This role is ideal for someone with strong healthcare administrative experience who can confidently communicate with patients, manage front desk workflows remotely, and ensure no patient concerns go unanswered. The VA will play a key role in maintaining excellent patient service standards while supporting clinic operations and scheduling efficiency. Primary Responsibilities - Reception & Call Management (Top Priority) - Answer incoming patient calls professionally and efficiently - Manage high call volume for the Glendale office - Route calls appropriately based on patient needs (medication refills, referrals, scheduling, etc.) - Ensure no patient concern or voicemail goes unanswered - Monitor and respond to urgent after-hours/weekend voicemails when needed - Scheduling & Insurance Verification - Schedule and confirm patient appointments - Verify insurance eligibility and benefits - Upload insurance documentation into the system - Follow clinic workflows and documentation standards - Administrative & Patient Support - Follow up on patient concerns and insurance-related issues - Ensure Medi-Cal verification is saved and uploaded accurately and on time - Support general front desk administrative workflows - Maintain HIPAA compliance and confidentiality standards Qualifications - Bilingual Communication (Non-Negotiable) - Fluent in both Spanish and English - Strong verbal and written communication skills - Healthcare Administrative Knowledge - Familiarity with medical terminology and healthcare workflows - Experience handling patient calls and scheduling - Insurance Verification Experience - Knowledge of eligibility checks and insurance documentation processes - Professionalism & Customer Service - Calm, professional, and patient-focused phone demeanor - Ability to manage high call volumes efficiently - Technical Skills - Comfortable learning and navigating EHR/EMR systems - Experience with Office Ally or similar systems preferred - Ability to multitask across multiple platforms - Reliability & Flexibility - Comfortable assisting with occasional after-hours/weekend voicemail monitoring - Strong follow-through and accountability Requirements - Must be proficient in speaking and writing Spanish and English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.