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Inspiring trust for a more resilient world
NorAm Training Operations Intern
Location
United States + 1 moreAll locations: United States | Canada
Posted
37 days ago
Salary
0
Seniority
Entry Level
No structured requirement data.
Job Description
NorAm Training Operations Intern
BSI
Role Description If you’re a college or graduate student who enjoys staying organized, thrives in fast-paced environments, and wants meaningful, real-world experience, this internship is an exciting opportunity to build practical skills while supporting a growing training operation across the United States and Canada. As a Training Operations Intern, you’ll support the Assurance Training team with the coordination and administration of both virtual and in-person training programs. You’ll gain hands-on exposure to training delivery, learner communications, scheduling, logistics, and business systems such as Learning Management Systems (LMS) and Salesforce. This is more than an internship; it’s an opportunity to learn how large-scale training programs come together behind the scenes while developing skills that can support future career growth in operations, training, customer experience, or other business support functions. Throughout the internship, you’ll work alongside a collaborative and supportive team, gain valuable professional experience, and have opportunities to take on broader responsibilities as your skills and confidence grow. In your day to day, you will be responsible for: - Coordinate and support virtual and in-person training sessions, gaining hands-on experience with scheduling, rosters, calendars, and learner communications from start to finish. - Support logistics for instructor-led training, including venue coordination, room setup requests, materials preparation, and on-site readiness. - Maintain accurate learner and course data in a Learning Management System, understanding how enrollments, attendance, and completions impact reporting and customer experience. - Communicate professionally with learners, instructors, and internal stakeholders by monitoring shared inboxes, responding to common questions, and sending standardized training communications. - Prepare training sessions for delivery by confirming links and materials, providing basic virtual troubleshooting, and escalating issues appropriately. - Update and manage training-related data in Salesforce, learning why data accuracy matters across sales, operations, and reporting. - Maintain trackers and assist with routine reports on enrollment, attendance, and feedback, building foundational skills in operational reporting and process improvement. Qualifications - Currently enrolled in a Bachelor’s degree program (or higher) at the time of the internship. - Strong attention to detail and comfort working with spreadsheets and structured data. - Clear and professional written and verbal communication skills. - Proficiency with Microsoft Office tools (Excel, Outlook, Word) and collaboration tools such as Microsoft Teams. - Highly organized, dependable, and able to manage multiple tasks. - English proficiency required; Spanish or French is a plus. Company Description We are proud to be the business improvement company, enabling organizations to become more sustainable, resilient, and trusted. Headquartered in London, BSI is the world’s first national standards organization and a global partner to over 86,000 clients in 193 countries. - BSI is a business improvement and standards company recognized for having a positive impact on organizations and society for over a century. - Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations, and governments. - Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfill theirs. - Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues. - BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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