Role Description This role serves as the single point of ownership for all captive escalations and complaints. The Manager will be the primary client‑facing leader for captive members, brokers, and stakeholders, ensuring every issue is acknowledged, navigated, resolved, and closed with discipline and professionalism. This role is not administrative. It is a high‑judgment, service‑driven leadership role designed to protect relationships, drive accountability, and convert escalations into systemic improvement. How you'll make an impact Primary Responsibilities - Own all captive escalations and complaints from intake through final resolution and closure. - Serve as the only client‑facing role for escalations (members/brokers/captives). - Set clear response expectations (“request received / response by X date”). - Navigate claims, RMs, supervisors, Quality, and Operations to secure timely responses. - Escalate non‑responsiveness and step in to remove delays or blockers when work gets stuck. - Conduct structured root cause analysis to identify repeat drivers. - Translate escalation insights into remediation, coaching, and training needs. - Identify risk patterns and emerging escalation trends. - Partner with QPG, Claims, and Operations to drive corrective actions and confirm remediation is effectively implemented and sustained. Qualifications - Required: Bachelor's degree; 6 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software. - Preferred: Previous auditing experience in addition to extensive liability claims background and strong process management skills. - Behaviors: Good interpersonal skills and ability to interact at all levels of client/carrier/broker hierarchy. Organized, detailed, and analytical in approach to resolving problems. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

**Key responsibilities** - Manage overnight lifestyle requests, including dining, retail and premium experiences. - Handle limited travel‑related requests such as hotel bookings and car hire. - Create tailored recommendations and well‑written solutions for members using TEN’s internal tools. - Communicate confidently and professionally with members, primarily in German. - Act proactively to enhance the member experience by suggesting relevant additional options. - Collaborate closely with international lifestyle teams to ensure continuity of service. - Contribute to building and shaping a brand‑new corporate team environment.

Role Description Wir bei der Bikeleasing‑Gruppe gestalten die Welt der Benefits von morgen – nachhaltig, intelligent und mit echtem Impact. Mit unseren Lösungen rund um Mitarbeitenden Benefits, ermöglichen wir Unternehmen und ihren Mitarbeitenden eine moderne Form der Mobilität und leisten gleichzeitig einen aktiven Beitrag zur Mitarbeitenden Zufriedenheit. Als Public Affairs Manager für Deutschland und Europa (gn) übernimmst Du eine Schlüsselrolle an der Schnittstelle von Politik, Wirtschaft und Gesellschaft. Du positionierst die Bikeleasing‑Gruppe strategisch, baust belastbare Beziehungen zu relevanten Stakeholdern auf und sorgst dafür, dass unsere Interessen in Deutschland und Europa frühzeitig, glaubwürdig und wirkungsvoll eingebracht werden. Dabei arbeitest Du eng mit Kommunikation, Marketing und Management zusammen und hast die Möglichkeit, Public Affairs bei uns auf Gruppenebene maßgeblich zu prägen und weiterzuentwickeln. - Strategische Gesamtverantwortung für Public Affairs in Deutschland, inklusive Themenpriorisierung, Stakeholder-Management und integrierter Maßnahmenplanung. - Entwicklung und Umsetzung eigenständiger Public-Affairs-Strategien für weitere europäische Märkte. - Systematische Beobachtung und Bewertung politischer und regulatorischer Entwicklungen in Deutschland und Europa sowie Ableitung konkreter Handlungsoptionen. - Strategische Steuerung externer Public-Affairs-Berater und Agenturen auf nationaler und internationaler Ebene. - Repräsentation der Bikeleasing-Gruppe in politischen Gremien, Verbänden und relevanten Branchennetzwerken. Qualifications - Mehrjährige Erfahrung in Public Affairs, Government Relations, politischer Beratung oder einer vergleichbaren Funktion. - Erfahrung in internationalen oder multinationalen Public-Affairs-Strukturen. - Englischkenntnisse auf mindestens C1-Niveau und mindestens eine weitere EU-Sprache auf sehr gutem Niveau (B2/C1). - Hohe Eigenständigkeit, politische Souveränität, Integrität und strategisches Denkvermögen. - Idealerweise Erfahrung und ein belastbares Netzwerk in der Mobilitäts- oder Fahrradbranche. - Wohnort in Berlin oder Umgebung ist von Vorteil. Benefits - Sehr gute technische Ausstattung und strukturiertes Onboarding. - Flexible Arbeitszeiten zur dynamischen Gestaltung des Arbeitsalltags. - Teil des Wachstums mit der Möglichkeit, vieles voranzutreiben und aktiv mitzugestalten. - Offene Kommunikation, ehrliches Feedback und Zusammenarbeit auf Augenhöhe. - Monatlicher 50‑Euro‑Gutschein über Probonio sowie 60 Euro jährlich zu Deinem Geburtstag. - Starke Versicherungsbedingungen für die betriebliche Altersvorsorge und vermögenswirksame Leistungen. - Option, bis zu zwei Fahrräder oder Pedelecs über uns als Arbeitgeber zu leasen. - Vielfalt als Bereicherung für unser Team; Bewerbungen von Menschen mit Behinderung oder anderen Herausforderungen sind willkommen.

Role Description WEKA is looking for a driven Regional Sales Manager focused on the U.S. Air Force and Space Force. This is a quota-carrying hunter sales role targeting organizations that need uncompromising speed, simplicity, scale, and sustainability when storing, managing, processing, and analyzing their data. - Demonstrate a deep understanding of WEKA and the value to our customers - Develop and execute against a strategic plan to create a sales pipeline while acquiring new logos/programs and maintaining positive ongoing relationships with current customers - Accelerate customer adoption through education and engagement - Work with strategic VAR and OEM partners to cultivate and manage joint selling opportunities - Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering - Interface with many levels of WEKA senior management Qualifications - 7+ years of IT Sales experience in the D - Experience selling into the U.S. Air Force and/or Space Force - Consistent track record of meeting or exceeding quota - Passion and desire to work in a startup culture, directly impacting the growth of the company - Proven track record of effective selling within the geo - Superb written and verbal communication skills - Bachelor’s Degree preferred Benefits - WEKA is committed to building a diverse, inclusive, and authentic workplace. - Equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The WEKA Way - We are Accountable: We take full ownership, always–even when things don’t go as planned. - We are Brave: We question the status quo, push boundaries, and take smart risks when needed. - We are Collaborative: True collaboration isn’t only about working together; it’s about lifting one another up to succeed collectively. - We are Customer Centric: Our customers are at the heart of everything we do.