• Reporting to the Customer Success DACH Team Lead - you are energetic, driven, and care deeply about the success of our customers • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite • Ideal for an individual who wants to expand their career with a fast-growing software company

• Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. • Establish and maintain a regular, documented engagement cadence across the entire portfolio — no accounts sit untouched without clear justification. • Lead GOV-specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. • Define clear success criteria early, mapping TryHackMe usage to: • Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. • Own renewal readiness from a value and risk perspective, beginning 6–12 months pre-expiry, with documented mitigation plans for any amber or red accounts. • Drive fast time-to-value by embedding TryHackMe into government training pipelines efficiently and securely. • Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. • Develop credible, government-ready success stories and expand TryHackMe’s GOV logo library and reference pack.

• Join a leading educational video platform and drive growth across the US market • Lead a high-performing sales team while staying hands-on with pipeline and deals • Permanent role, full-time, working remotely from the US (with travel to meet in person) • Own and deliver individual and team revenue targets, taking direct accountability across the full sales cycle - from prospecting and qualification through to pipeline management and closing key deals • Partner closely with the CEO to define and execute a focused US growth strategy, translating priorities into clear weekly execution plans • Build, coach, and lead a high-performing sales team, setting clear expectations on activity, pipeline health, and conversion metrics • Personally drive pipeline through direct selling, strategic outbound, and local market engagement, particularly in priority districts and states • Establish strong operating rhythms across forecasting, pipeline reviews, and deal inspection, while championing CRM discipline and ensuring accurate, high-quality reporting in Salesforce • Collaborate with Marketing to ensure lead generation efforts translate into qualified pipeline, actively shaping campaigns based on market feedback and conversion data • Align closely with Customer Success to drive retention, expansion, and strong customer outcomes, ensuring a seamless end-to-end customer experience • Work with other Sales leaders to standardise management practices across regions • Build and maintain senior relationships with key customers, districts, and government stakeholders, acting as a visible and credible market leader for ClickView in the US • Utilising historical sales and customer data, analysing market trends, and advanced forecasting models to develop accurate revenue forecasts • Responsible for regional RFQs and strategic bids, ensuring responses are compelling, timely, and commercially sound

• Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency. • Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base. • Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks. • Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk. • Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.